Dakalo Ndangani
Product Manager
Johannesburg
Summary
Knowledgeable Product Manager with strong background in product management, delivering impactful product strategies and successful product launches. Demonstrated expertise in market analysis and cross-functional team leadership. Proven ability to drive product development and manage lifecycle processes effectively.
Overview
5
5
Languages
5
5
Certifications
18
18
years of professional experience
Work History
Product Manager
Hardware Distribution
Gauteng
04.2025 - Current
- Product Training & Enablement
- O Deliver internal and external training on H3C’s product portfolio
- O Empower sales teams and partners with up-to-date knowledge
- O Develop and distribute learning materials and technical guides
- Product Marketing
- O Develop and execute go-to-market strategies for H3C solutions
- O Collaborate with marketing to drive brand visibility through LinkedIn, newsletters, and events
- O Create product datasheets, sales collateral, and competitive positioning documents
- Vendor Relationship Management
- O Act as the main point of contact with H3C
- O Coordinate forecasting, pricing, and rebate alignment
- O Manage stock availability, promotions, and incentive programs
- Brand Event Management
- O Organize webinars, workshops, roadshows, and launches to promote H3C
- O Represent the brand at industry trade shows and exhibitions
- O Work closely with sales and marketing to maximise event ROI
- 1 year 5 months
Product Manager
Pinnacle
Gauteng
02.2023 - 09.2024
- Conducted competitive pricing analysis to ensure market alignment and profitability
- Developed and executed strategic marketing plans to drive product growth
- Collaborated closely with the Marketing team to align campaigns and effectively promote the brand
- Managed order loading plans and implemented strategies to move slow-moving stock
- Ensured adherence to deadlines and maintained high accuracy in reporting
- Oversaw funding allocation and utilization in line with business objectives
- Managed vendor relationships and engagement to support product performance
- Designed and implemented rebate programs to drive sales and partner incentives
- Developed and executed stock management strategies to optimize inventory levels
- Led aged stock management initiatives to reduce excess and obsolete inventory
- Planned and monitored gross profit (GP) targets to achieve financial goals
- 1 year 8 months
Account Manager
Tarsus Distribution
Gauteng
11.2017 - 03.2023
- -Sales Forecast Meetings: Attend weekly sessions with Tier 1 Manager and product teams.
- -Sales Forecasting & Recording: Project monthly targets and maintain records on Excel and CRM.
- -Opportunity Management: Log big deals in CRM to track wins and losses.
- -Customer Data Management: Update CRM with customer details for accurate marketing communications.
- -Customer Meetings: Use CRM to schedule and manage customer interactions.
- -Sales Tracking: Utilize the cube for monitoring sales figures.
- -Order Updates: Keep ETAs on ordered stock current.
- -Training: Educate customers on sales tools and product offerings.
- -Quoting: Handle quotations for government tenders and RFQs.
- -Vendor Portal Usage: Navigate vendor websites like HPE Partner Portal and Dell Premier Page.
- -Deal Registration: Manage Dell and HP deals on respective vendor platforms.
- -Product Knowledge Development: Attend training sessions to enhance product expertise.
- -Warehouse Coordination: Liaise on customer stock and return issues.
- -Rebates & Claims: Ensure completion of rebates and claims by month-end.
- -Policy Implementation: Execute Tarsus policies and strategies.
- -Stock & Price Management: Update reseller site prices and stock levels.
- -Customer Needs Fulfillment: Meet customer requirements in line with Tarsus offerings.
- 5 years 5 months
Internal Sales Consultant
Drive Control Corporation
Gauteng
03.2016 - 10.2017
- Account Management and Client Relationship Development for over 30 customers per day
- Tender Management and Proposal Submission
- Product Upselling and Solution-Based Client Advisory
- Order Management, Including Backorder Tracking and Updates
- Customer Query Resolution (pricing, product specifications, and deal support)
- Sales Support for External Representatives （account coordination and pipeline management）
- Conducted insightful presentations for prospective clients, showcasing company products and services effectively.
- Managed a diverse portfolio of accounts, ensuring timely follow-ups and maintaining long-lasting client relationships.
- Analyzed market trends to identify opportunities for business expansion and product positioning.
- Executed sales strategies to achieve revenue targets through effective communication and product knowledge.
- Developed and maintained strong relationships with clients, enhancing customer satisfaction and retention.
Hardware Specialist
Incredible Connection
Richards Bay
07.2013 - 02.2016
- Delivered expert hardware sales consultations, recommending tailored technology solutions to meet customer requirements.
- Prepared accurate and competitive quotations, contributing to increased sales conversion and customer satisfaction.
- Consistently exceeded sales targets by building long-term customer relationships and identifying upselling and cross-selling opportunities.
- Analyzed customer needs and purchasing trends to provide personalized product recommendations and enhance the overall customer experience.
- Maintained a high standard of customer service by resolving queries efficiently and ensuring a positive end-to-end sales experience.
- Collaborated with team members to achieve branch sales objectives and support overall business growth.
Warranty Controller
Warranty Controller
Richards Bay
04.2008 - 07.2013
- Coordinated customer repair processes, ensuring timely handling and resolution of technical service requests.
- Delivered efficient technical support and exceptional customer service to in-store clients.
- Maintained consistent front desk operations, providing professional assistance to customers and internal stakeholders.
- Resolved customer queries and complaints within established service level agreements (SLAs), typically within 24 hours.
- Managed technical stock, repair workflows, returns, and warranty processes to ensure accurate inventory control.
- Logged repair requests with suppliers and service providers, ensuring accurate documentation and timely processing.
- Escalated outstanding repair cases in accordance with company policies to minimize turnaround times.
- Processed special orders with suppliers, ensuring product availability and customer satisfaction.
- Conducted daily follow-ups on internal and external repairs, maintaining clear communication with suppliers and customers.
- Provided customers with regular updates on repair status, enhancing transparency and customer satisfaction.
- Performed stock control, inventory management, and reconciliation to maintain accurate inventory records.
- Captured and maintained accurate customer, repair, and inventory data within company systems.
- Assisted with daily cash reconciliation and administrative duties, ensuring compliance with company procedures.
Education
Bachelor of Business Administration - BBA - Business Administration, Management and Operations
STADIO Higher Education
Gauteng07-2022
Certificate - IT Technician
Comptia
Richards Bay01-2013
Skills
KPI tracking
Project planning
Product strategy
Product lifecycle management
Product roadmaps
Product development
Competitive analysis
Digital marketing
Vendor management
Customer training
Brand building
Product positioning
Staff management
Negotiation
Business administration
Remote work
Event marketing
Competitor tracking
Rollout coordination
Customer relationship management (CRM)
KPI tracking
Accomplishments
Successfully launched a new brand in South Africa by leading high-impact launch events in Johannesburg and Cape Town, attended by more than 100 representatives from the SMB, Enterprise, Government, and ISP sectors, alongside the vendor and business media. The launch resulted in the successful onboarding of new customers and ISP partners, generating over R3 million in stock purchases during the third quarter.
Certification
Business Ethics (2015)
Timeline
Product Manager
Hardware Distribution
04.2025 - Current
Product Manager
Pinnacle
02.2023 - 09.2024
Account Manager
Tarsus Distribution
11.2017 - 03.2023
Internal Sales Consultant
Drive Control Corporation
03.2016 - 10.2017
Hardware Specialist
Incredible Connection
07.2013 - 02.2016
Warranty Controller
Warranty Controller
04.2008 - 07.2013
Bachelor of Business Administration - BBA - Business Administration, Management and Operations
STADIO Higher Education
Certificate - IT Technician
Comptia