Summary
Overview
Work History
Education
Skills
References
Timeline
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Daisy Ng'etich

Core Charging And Billing(CBS) Engineer
Nairobi

Summary

Experienced software engineer with a passion for developing innovative, secure systems that enhance organizational efficiency and success. Well-versed in cybersecurity principles and technology, with a track record of creating resilient, reliable, and user-friendly software solutions. Confident communicator, strategic thinker, and innovative creator skilled in implementing secure code practices, mitigating vulnerabilities, and aligning technology with organizational goals. Dedicated to designing systems that not only meet a company's core needs but also ensure robust security and long-term stability.

Overview

2025
2025
years of professional experience
2025
2025
years of post-secondary education

Work History

Billing Engineer

Safaricom
6 2023 - Current
  • Ensured Bill run, reporting, CDR delivery, provisioning is delivered in a timely manner as per SLA
  • Responsible for ensuring conformance to security standards for Billing systems
  • Implemented and integrated new Billing hardware/software, installation and integration projects
  • Ensured conformance to security standards for billing systems, enhancing system security and reducing vulnerabilities
  • Developed automated monitoring and alert systems to proactively address security incidents and ensure system resilience
  • Addressed customer complaints, requests, systems faults and on call for emergency response
  • Involved in reporting on systems performance, monitoring alert systems, tickets and incidents
  • Backup management of all Billing systems
  • Business continuity execution as per Safaricom BCP policy
  • Liaised closely with Revenue Management Planning, Products and PMO to ensure that new products and services are delivered with the right quality

Software Service Engineer

Huawei Technologies
12.2022 - 05.2023
  • Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions
  • Reduced equipment downtime by performing regular maintenance checks and implementing preventive measures
  • Conducted root cause analysis of technical issues, including security vulnerabilities, to improve system robustness
  • Improved system efficiency with thorough troubleshooting and root cause analysis of technical issues
  • Assisted in the creation of user manuals and documentation for ease of reference during routine maintenance tasks
  • Maximized equipment reliability by recommending upgrades or replacements when necessary, based on performance evaluations

OCS/VAS Engineer

Telkom
05.2021 - 11.2022
  • Enhanced network performance by optimizing VAS systems and implementing necessary upgrades
  • Managed multiple simultaneous projects, prioritizing tasks effectively to meet deadlines and maintain high-quality outcomes
  • Enhanced network performance by securing VAS systems, proactively identifying and mitigating potential vulnerabilities
  • Conducted thorough testing of VAS products prior to deployment, ensuring seamless integration into existing networks
  • Designed and implemented custom VAS solutions tailored to specific client requirements and industry standards

Backend Software Engineer

Eclectics International
07.2019 - 04.2021
  • Proactively identified security vulnerabilities in application code, implementing necessary measures to mitigate risks
  • Collaborated with cross-functional teams to deliver high-quality software products on schedule
  • Integrated new technologies into existing systems, increasing capabilities and improving overall performance
  • Developed scalable and maintainable code, ensuring long-term stability of the software
  • Reduced system downtime by proactively addressing potential issues through regular maintenance activities
  • Conducted thorough code reviews to identify potential areas for improvement, ultimately enhancing code quality across all projects handled by the team

Software Developer

Modern Coast Bus Company Limited
01.2018 - 06.2019
  • Enhanced user experience through designing and implementing user-friendly interfaces
  • Improved software efficiency by troubleshooting and resolving coding issues
  • Reduced project costs through efficient resource allocation and budget management practices during the development process
  • Contributed to a positive team environment through effective communication, problem-solving, and collaboration skills

Education

Master of Science - Information Security

United States International University

Bachelor of Science - Applied Computer Science

Chuka University

Skills

Network Troubleshooting

Virtualization Technologies - VMWare

Databases - Oracle, Postgress,MySQL

Security Architecture: Zero Trust, Network Security

Cryptography - Encryption Techniques

Threat and Vulnerability Management: OWASP, STRIDE, DREAD

Compliance Standards: NIST, ISO 27001

Programming Languages - JAVA,Python, Javascript Frameworks(VueJS, NodeJs, Angular Js)

DevOps and Microservices technologies

Scripting Languages - bash,python

Cloud Technologies - Docker,Kubernetes,AWS, Azure

Linux Administration

References

  • Benedict Ngatia, Service Operations Manager, 0725441217, benedictngatia@gmail.com
  • Judith Cherono, Billing Engineer, 0729413511, cheronojudith@gmail.com

Timeline

Software Service Engineer

Huawei Technologies
12.2022 - 05.2023

OCS/VAS Engineer

Telkom
05.2021 - 11.2022

Backend Software Engineer

Eclectics International
07.2019 - 04.2021

Software Developer

Modern Coast Bus Company Limited
01.2018 - 06.2019

Bachelor of Science - Applied Computer Science

Chuka University

Billing Engineer

Safaricom
6 2023 - Current

Master of Science - Information Security

United States International University

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Daisy Ng'etichCore Charging And Billing(CBS) Engineer