Daisy Malatji

• Assisted clients with inquiries regarding burial services and policies.
• Processed documentation for funeral arrangements and payments efficiently.
• Maintained accurate records of customer interactions and transactions.
• Coordinated logistics for burial services, ensuring timely execution of plans.
• Provided compassionate support to families during difficult times.
• Collaborated with team members to enhance service delivery and customer satisfaction.
• Conducted follow-up calls to ensure client needs were met post-service.
• Streamlined office procedures, improving response times for customer requests.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
• Organized efficient service responses by directing visitors and callers to correct personnel.
• Issued receipts and processed refunds, credits, or exchanges.
• Balanced multiple tasks simultaneously while maintaining composure under pressure during peak hours or challenging situations.
• Provided thorough product knowledge to assist customers in making informed decisions on purchases.
• Built strong relationships with customers, fostering trust and loyalty through exceptional service.
• Kept front check out area clean and organized for efficient service.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Streamlined the customer service process for increased efficiency and improved response times.
• Educated customers on best-fit selections by listening to personal desires and purchase limitations.
• Managed a high volume of calls and emails, ensuring timely responses and accurate information.
• Responded to customer requests for products, services, and company information.
• Maintained up-to-date knowledge of product and service changes.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Implemented filing system improvements, enhancing the retrieval process for student records and documents.
• Maintained up-to-date knowledge on relevant industry regulations, ensuring continued compliance in all operations performed as a Registry Clerk.
• Maintained a high level of organization with efficient filing and record-keeping systems.
• Performed regular audits of registry data, identifying inconsistencies and rectifying errors.
• Generated reports from database systems to track records.
• Assisted with typing, data entry, and answering incoming calls as required.
• Transferred inactive records to storage to free up space and preserve history.
• Followed confidentially regulations to maintain privacy.
• Created and maintained electronic filing system for quick and easy retrieval of records.
• Provided excellent customer care by responding to inquiries and requests for information.
• Maintained accuracy of records by verifying accuracy of data in records.
• Updated records with new information.
• Followed established policies and procedures to maintain compliance with regulations.
• Utilized document imaging software to index, store and retrieve records.
• Sorted all paperwork and documents alphabetically and according to dates and significance

. Typing of question papers

. Taking minutes of the meeting

. Answering telephones

. Sending emails

. scanning