Daintry OGrady
Unicorn
Summary
Committed to delivering exceptional customer service and exceeding goals. Specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills. Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals. Expert in relationship building. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Detail-orientated team player with strong organizational skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Key Accounts Sales Executive
Bidvest
02.2020 - Current
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Achieved sales quotas consistently, demonstrating a strong work ethic and relentless drive for success.
- Stayed current on company offerings and industry trends.
- Utilized CRM tools efficiently for tracking customer interactions and managing current pipeline activities.
- Met existing customers to review current services and expand sales opportunities.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Supported sales and reporting for large and medium-sized accounts.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
Executive Assistant
Plymouth Place Guest House
11.2018 - Current
- Filed paperwork and organized computer-based information.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
- Implemented time-saving solutions that significantly reduced meeting preparation times through efficient resource allocation.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
Personal Assistant to the Managing Director
Snowflakes Nigeria
08.2013 - 01.2017
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Implemented new office procedures to streamline administrative tasks and increase efficiency levels within the workplace environment.
- Experienced with productivity tools such as Slack, Zoom, Google Docs and Sheets, ClickUp and Asana.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Enhanced executive productivity by managing calendar, scheduling appointments, and organizing travel arrangements.
- Coordinated travel logistics including flight bookings, accommodations and transportation ensuring seamless trips for the Managing Director.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Kept detailed track of household and maintenance inventory and schedules.
General Manager/Function Co-ordinator
The Forum
03.2011 - 07.2013
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Monitored front areas so that questions could be promptly addressed.
- Oversaw scheduling tasks efficiently, ensuring optimal staff coverage during peak times without sacrificing quality of service delivery or exceeding budget constraints.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Entered data, generated reports, and produced tracking documents.
- Streamlined vendor management processes, facilitating improved relationships and timely service deliveries.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Resolved conflicts swiftly among team members through effective mediation techniques, fostering an amicable working environment conducive to collaboration.
Education
Legal Secretarial - Secretarial Studies And Office Administration
Natal Technikon
Durban, South Africa 04.2001 -
Hotel Management - Hotel Management
Natal Technikon
04.2001 -
Customer Relationship Building -
Wits
Johannesburg, South Africa 04.2001 -
Project Management - Project Management
My Skills On Line
On-line 04.2001 -
Skills
Team Collaboration
Technical understanding
Sales Quota Achievement
Interpersonal Communication
Interpersonal Skills
Scheduling
Administrative Support
Social Media Management
Meeting planning
Customer Service
Office Management
Mail Management
Project Oversight
Presentation Development
Report Writing
Staff Management
Travel Arrangements
Conference planning
Professional and mature
Meticulous attention to detail
Calendar Management
Executive Support
Multitasking
Business Writing
Running, Cycling, Swimming, Ballroom Dancing, Novice birder, Avid Reader
Running, Cycling and Swimming are a daily part of my fitness regime, with Networking and Hosting a natural flair.
I am a nature lover, and enjoy to search for new species of birds that I have never seen. I love to travel to the bush and spend time there rejuvenating.
I love to dance and do at any given opportunity. Music is a passion, and I play the guitar and piano.
Timeline
Key Accounts Sales Executive
Bidvest
02.2020 - Current
Executive Assistant
Plymouth Place Guest House
11.2018 - Current
Personal Assistant to the Managing Director
Snowflakes Nigeria
08.2013 - 01.2017
General Manager/Function Co-ordinator
The Forum
03.2011 - 07.2013
Legal Secretarial - Secretarial Studies And Office Administration
Natal Technikon
04.2001 -
Hotel Management - Hotel Management
Natal Technikon
04.2001 -
Customer Relationship Building -
Wits
04.2001 -
Project Management - Project Management
My Skills On Line
04.2001 -