Daanish Hoosain

• Handling customer queries.
• Tracking orders.
• Processing refund and compensation requests where necessary, and within SOP guidelines.
• Liaising between other departments to track orders and keep customers updated on their order status.
• Escalating to other departments to recoup.
• Escalating urgent customer issues to the Social Media Department.
• Escalating payment queries and checks to Mr. D Food Finance departments or CS Management to track funds for customers.

Additional task:

• Performing POPI data extraction every week for CS, OS, and RS.
• Conducting financial exceptions by holding the relevant party liable.
• Conducting CASAT data analysis.

Driver complaint specialist:

August 2022 – July 2024.

• Re-logging/logging of driver complaints escalated by CS, RS, and OS departments.
• Creating Driver Complaint BI reports (logging complaints before the 5-day turnaround time, to recoup money from the branch).

WhatsApp Campaign Customer Service Assistant, Groceries, Takealot Now:

Sep 2024 - Current.

• Resolving customers' queries via WhatsApp chat forum with professionalism and accuracy.
• Refunding, blacklisting the customer profile, and tracking the customer order.
• Resolving Pick and Pay Groceries, order queries.
• Handling financial exceptions for Pick and Pay, and resolving Takealot Now customer queries for different order types.

Training courses I undertook during my job at Mr. D. Food:

• Order Success and Restaurant Support Training.
• Customer Service Introduction Training to the Workforce.
• My-Academy courses related to customer service.
• WhatsApp chat forum training.

• Maintained the office filing system.
• Assisted with new tenants' applications by checking that applications are completed and signed, conducting credit checks, and ensuring proper documentation is received from tenants.
• Uploaded new properties and tenants to the Pay Prop system, and updating existing properties and tenants is required (including monthly statements, invoices, and reports).
• Maintained expense records for all properties managed by WRPM.
• Minute-taking.
• Taking telephonic enquiries from tenants regarding maintenance issues, and enquiring about new properties available for rent.
• Updated Tenants Profile Network (WPM) records every month, ensuring new tenants are loaded and redundant records are removed.

Training courses I completed during the internship at Waleed Ras Property Service:

• PayProp Baseline Training.

• Registry duties (receipt and dispatching of post, receipt and filing of documents, scanning of paper-based documents into electronic form, and general maintenance of the registry).
• Messenger services (recording and delivery of documents). General administration (record keeping, preparing meetings, taking minutes at meetings, data capturing).
• Handling security forms and conducting access card checks for interns within the department.

Training courses I did during the paid internship programme:

• Introduction readiness training.
• Microsoft Office® training.
• Introduction to Office Management.
• Introduction to Project Management and Writing Skills.
• Enterprise Content Management® Training.