Khethiwe Mogale
Sales Consultant
Pretoria
Summary
Professional consultant with deep expertise in driving customer experience improvements and delivering impactful solutions. Skilled in strategic planning, client engagement, and process optimization. Strong focus on collaboration and adaptability, ensuring seamless integration with team dynamics and evolving project demands. Known for reliability, critical thinking, and results-driven approach.
Overview
11
11
years of professional experience
4
4
Languages
Work History
Senior Customer Experience Consultant
Huawei Technologies
10.2016 - 11.2024
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Cellphone Consultant
Edcon
04.2014 - 04.2016
- Managed client relationships through regular check-ins and updates on project progress.
- Addressed customer needs and made product recommendations to increase sales.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
Sensory Panelist
University of Pretoria
08.2013 - 02.2014
- Evaluating the taste and smell food, beverage, and odorant samples.
- Share facts,offer opinions, and respond to audience questions either through questions curated by the moderator or taken from the audience directly.
- Participate in both and individual and group tastings.
- Providing valuable feedback on the appearance, aroma, flavor and texture of food products.
Education
N4 - Civil Engineering
Denver Technical College
Pretoria, South Africa 04.2001 -
High School Diploma -
Thejane High School
Limpopo 04.2001 -
Skills
Strategic thinking
Customer empathy
Teamwork and collaboration
Problem-solving aptitude
Customer service
Microsoft office
Professionalism
Timeline
Senior Customer Experience Consultant
Huawei Technologies
10.2016 - 11.2024
Cellphone Consultant
Edcon
04.2014 - 04.2016
Sensory Panelist
University of Pretoria
08.2013 - 02.2014
N4 - Civil Engineering
Denver Technical College
04.2001 -
High School Diploma -
Thejane High School
04.2001 -
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