Samantha Chivirikani Rikhotso
Sales Consultant
Braamfontein
Summary
Sales Consultant driving 20–40 outbound customer outreach calls per day and product upgrades across bank cards and funeral cover. Converts calls into sales by promoting products, explaining benefits, and matching offers to customer needs. Delivers persuasive service while keeping conversations clear, accurate, and customer focused.
Overview
2
2
years of professional experience
Work History
Sales Consultant
Market-SA
- Making outbound calls for Market SA.
- Promotes the organizations products.
- Upgrades customers products etc. Clients Bank cards.
- Selling funeral cover for MSA Group
Laborer, Safety Assistant & First Aider
Mosekedile Trading Enterprise
- Supported daily operations, ensuring tasks were completed safely and on time. Assisted in implementing workplace safety protocols and provided first aid assistance as needed. Gained hands-on experience in compliance health and safety regulations. Developed the ability to work under pressure and in physically demanding conditions.
Cashier
Noordwyk SPAR
- Provided exceptional customer service, ensuring a positive shopping experience for customers.
- Managed cash register operations, including accurate handling of payments and balancing tills.
- Learned how to handle customer complaints and resolve issues promptly. Improved multitasking and organizational skills by managing busy periods efficiently. Built strong interpersonal skills through daily interactions with diverse customers
Consultant
Bridge Contact Solutions-Randburg
02.2024 - 10.2025
- February 2024-October 2025, Reporting manager Ngobeni M contact 073 300 7982
- Inbound consultant answering calls from MTN customers and provide complete and appropriate solutions for every customer’s query they have.
- Dealing with prepaid customer and knowing MTN products and transferring calls for postpaid customers.
- Troubleshoot customer queries with comprehensive product knowledge.
- Resolved (Number)+customer issues and complaints daily in line with protocol, upholding high-quality customer service.
- Use multiple channels to manage (Number)+enquiries daily.
- Demonstrated high standards of professionalism with an articulate phone manner.
- Transcribed customer queries quickly and efficiently, improving record keeping practices.
- Assisted customers with product-related questions, feedback and complaints.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Addressed customer service enquiries quickly and accurately.
- Maximized customer satisfaction by resolving service issues promptly
Education
Matric Grade 12 - undefined
Gija Ngove Senior Secondary
Skills
Inbound call handling
Complaint resolution
Customer inquiry resolution
Product knowledge
Customer retention
Sales promotion
Upselling
Cash register operations
Payment processing
Till balancing
References
- Mokgadi, Magaga, Superviso, SPAR
- Jonathan, Mogashoa, La Mosedikile Trading Enterprise
Residential Address
- Line 1 41 Siemens Street
- Line 2 Flat 105 Civic Towers
- City/Town Braamfontein
- Province Johannesburg
- Country South Africa
- Postal Code 2001
Timeline
Consultant
Bridge Contact Solutions-Randburg
02.2024 - 10.2025
Matric Grade 12 - undefined
Gija Ngove Senior Secondary
Cashier
Noordwyk SPAR
Laborer, Safety Assistant & First Aider
Mosekedile Trading Enterprise
Sales Consultant
Market-SA