Soraya Moosa
Virtual Assistant
Johannesburg,GP
Summary
Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 20+ years of experience providing quality administrative support to clients.
Overview
29
29
years of professional experience
2
2
years of post-secondary education
Work History
General Virtual Assistant
Self Employed
Worldwide, Worldide
- Analyzed and compiled data to prepare comprehensive reports for management.
- Executed travel arrangements by researching and booking flights and accommodations.
- Conferred with customers by telephone, chat or email to provide information about collections, banking service's and various other products. Fully well rounded erudite person.
- Maximized clerical staff productivity by reorganizing training program and effectively supervising 25 employees.
- Debt collection, financial and some legal work.
- Drawn up and implemented SLA's
- Established administrative work procedures to track staff's daily tasks.
- Maximized clerical staff productivity by reorganizing training program and effectively supervising [Number] employees.
- Assisted coworkers and staff members with special tasks on daily basis.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information.
- Completed administrative tasks by performing business correspondence, transcription and data entry.
Managing Director
Blue Ann's Trading
Johannesburg, South Africa
06.2006 - 07.2020
- Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
- Led change and transformation across business areas to deliver benefits and align company resources.
- Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
- Focused teams on developing innovative and cutting-edge approaches with effective resource allocation and strategic planning.
- Created annual budget and developed comprehensive plan to accomplish company objectives while staying within budget.
- Directed work of lighting and sound crews to coordinate efficient production operations.
- Evaluated service contracts and collaborated with legal counsel on negotiated improvements.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
Vendor Management Specialist
Nedbank Limited
Johannesburg, South Africa
04.1991 - 11.2005
- Drawing up and implementing SLA's
- Recruit, monitor and manage all service providers.
- Exceeded goals through effective task prioritization and great work ethic.
- Deliverance all services to all the different divisions of the Bank..
- Strengthened vendor relationships and enhanced revenue streams by applying business development opportunities.
- Negotiated complex vendor agreements and built relationships across multiple commodities.
- Managed vendor and contractor relations and negotiations across all the various divisions of the Bank.
- Assessed vendor services for compliance with company policies.
- Achieved optimal goals by executing negotiation strategies for prices and services.
- Directed initiatives to automate vendor data and maintain controls to smooth validation and acceptance processes.
Education
Associate of Science - Master of Business Administration (MBA)
University of Stellenbosch
Johannesburg 01.2005 - 12.2005
Associate of Science - Business Administration And Management (BA)
Gibs Business School
Illovo, Johannesburg 01.2004 - 12.2004
Associate of Science - Teaching English As A Second Language (TEFL)
TEFL Universal
07.2021 - 07.2021
Skills
Customer relations and communications
Multi-line phone proficiency
Spreadsheet management
Office administration
Meeting arrangements
Travel planning
Timeline
Associate of Science - Teaching English As A Second Language (TEFL)
TEFL Universal
07.2021 - 07.2021
Managing Director
Blue Ann's Trading
06.2006 - 07.2020
Associate of Science - Master of Business Administration (MBA)
University of Stellenbosch
01.2005 - 12.2005
Associate of Science - Business Administration And Management (BA)
Gibs Business School
01.2004 - 12.2004
Vendor Management Specialist
Nedbank Limited
04.1991 - 11.2005
General Virtual Assistant
Self Employed