Patricia Mosobe
Pretoria
Summary
Dynamic professional with extensive experience in guest relations and spa treatments at Menlyn Boutique Hotel Spa. Proven ability to enhance client satisfaction through effective appointment scheduling and personalized service delivery. Skilled in inventory management and staff training, fostering a collaborative team environment that drives operational excellence.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
7
7
years of professional experience
Work History
Receptionist
Menlyn Boutique Hotel Spa
Pretoria
01.2024 - 06.2025
- Managed approximately 30 incoming calls,emails,and faxes per day from customers, ensuring efficient check-in and check-out processes for guests, enhancing overall guest experience.
- Coordinated appointment scheduling and service bookings, optimizing daily workflow and maximizing client satisfaction.
- Developed and maintained positive relationships with guests, addressing inquiries and concerns to foster a welcoming environment.
- Streamlined communication between departments, facilitating prompt service delivery and improving operational efficiency.
- Assisted in managing inventory supplies for front desk operations, ensuring availability and accuracy of essential materials.
- Trained new reception staff on procedures and customer service standards, promoting a cohesive and knowledgeable team.
- Implemented a feedback system to gather guest insights, enabling continuous improvement of services offered at the hotel spa.
Call Centre
Inno Trrend Consulting
Pretoria
02.2022 - 03.2023
- Managed customer inquiries through multiple channels, ensuring efficient resolution and enhancing overall customer experience.
- Trained new team members on call handling procedures, improving team performance and knowledge retention.
- Analyzed customer feedback to identify trends, implementing changes that increased service effectiveness and client satisfaction.
- Collaborated with cross-functional teams to streamline communication processes, resulting in quicker response times for customer issues.
- Handled escalated customer issues effectively, fostering trust and loyalty through personalized support and resolution.
- Implemented quality assurance measures, ensuring compliance with service standards and enhancing overall operational efficiency.
Spa Therapist
Revive Welles Spa
Johannesburg
07.2021 - 12.2021
- Assisted in inventory management by tracking and replenishing supplies, contributing to seamless operations and service delivery.
- Provided personalized spa treatments, enhancing client relaxation and promoting overall well-being through tailored therapies.
- Maintained a clean and organized treatment area, ensuring a welcoming environment for clients before and after services.
Spa Therapist
Royal Orchard Thai Spa
Johannesburg
02.2018 - 03.2019
- Delivered personalized spa treatments, enhancing client relaxation and wellness through tailored techniques and products.
- Maintained cleanliness and organization of treatment rooms, ensuring a hygienic environment for clients and staff.
- Assisted in inventory management, restocking supplies to optimize treatment readiness and client satisfaction.
- Collaborated with team members to develop innovative spa services, contributing to increased client engagement and retention.
Education
Certificate - Personal Assistance
SDC
Johannesburg, South Africa 04.2001 -
High School Diploma -
Beauty Therapist
Bould And Beautiful College 04.2001 -
NQF Level 4 Certificate - Office Administration
SWGC
Johannesburg, South Africa 04.2001 -
Skills
Spa treatments
Client communication
Treatment area maintenance
Inventory management
Appointment scheduling
Service delivery
Customer inquiries
Team collaboration
Quality assurance
Guest relations
Service standards
Problem resolution
Staff training
Timeline
Receptionist
Menlyn Boutique Hotel Spa
01.2024 - 06.2025
Call Centre
Inno Trrend Consulting
02.2022 - 03.2023
Spa Therapist
Revive Welles Spa
07.2021 - 12.2021
Spa Therapist
Royal Orchard Thai Spa
02.2018 - 03.2019
Certificate - Personal Assistance
SDC
04.2001 -
High School Diploma -
Beauty Therapist
04.2001 -
NQF Level 4 Certificate - Office Administration
SWGC
04.2001 -