Dumisani Timothy Ncube
Midrand
Summary
· Design and deploy functional networks (LAN, WLAN, WAN)
· Configure and install software, servers, routers and other network devices
· Monitor network performance and integrity
· Resolve issues tiers of support have escalated by troubleshooting cloud and local infrastructure
· Automate tasks and monitor their effectiveness
· Mentor team members on technical issues
· Create, oversee and test security measures (e.g. access authentication and disaster recovery)
· Communicate with users when needed
· Maintain complete technical documentation
· Suggest improvements to network performance, capacity and scalability IT Projects management, Planning, Testing and implementation
· Remittent payment systems (Mukuru, ECOCASH, Tymee)
· Support Microsoft Server 2003, 2008, 2012, 201
· Support Linux, Ubuntu, Redhat Servers
· Security software’s (Safend, Sophos, MacAfee and Symantec)
· Operating system (Windows XP, Vista, Windows 7, Windows 8 and widows 10)
· MS Office 2003, 2007, 2010, 2013, 2016
· MS Project 2007 / 2010, 2013, 2016
· Azure Systems operations.
· Setting up Monitoring Systems (Lithium, Zabbix, Jira systems)
- Configuring and maintaining firewalls. (Cisco ASA/Juniper/Huawei/FortiGate)
- Implementing, troubleshooting and maintaining SAN and NAS storage. (HP, Dell, Fujitsu, Huawei, QNAP)
- Implementing, troubleshooting and maintaining Hypervisor cluster environments. (Hyper-V, VMWare, Citrix, Oracle)
· Implementing, troubleshooting and maintaining storage networks. (iscsi, FC and converged)
· USSD Systems (Instant Money Standard bank and Capitec)
· Microsoft Office 365 Applications.
- Manage and maintain LAN, WAN, VPN, VLAN, Wi-Fi, and internet connectivity across all sites
- Configure, support, and troubleshoot routers, switches, firewalls, and wireless infrastructure
- Monitor network and server performance, uptime, and security
- Administer Windows Server environments (2019/2022), Active Directory, file shares, and user access
- Support Microsoft 365 services including Exchange, Azure Active Directory, Teams, OneDrive, and SharePoint
- Manage virtual environments using Hyper-V, including resource optimisation
- Maintain VPN connections (site-to-site and client-based)
- Implement and maintain firewall rules, access controls, and security standards
- Ensure backups are completed, tested, documented, and recoverable
- Respond to and manage network or server emergencies and failover testing
- Liaise with service providers, vendors, and contractors when required
- Document configurations, changes, and procedures
- Provide guidance and technical support to junior IT team members
- Contribute to IT projects and infrastructure improvements across the group
Overview
10
10
years of professional experience
Work History
Regional ICT Team Supervisor
KSB Pumps & Valves
04.2023 - 09.2025
- ICT Team Supervisor / Infrastructure / Operations
- Manage relationships and coordinate with clients and service providers while providing customized security assessments, implementing security policies, designing security training materials, organizing training sessions, providing technical support, and communicating security policies and procedures.
- Managing day-to-day operations to ensure resources are allocated effectively to meet technological needs.
- Develop robust disaster planning and data backup strategies.
- Conducting thorough cost–benefit analyses and vendor monitoring.
- Mentor team members on their career path growth and technical issues.
- IT project management, planning, testing, and implementation.
- To offer customized risk ratings for vulnerabilities based on company policies, and to maintain IT security controls documentation.
- Conduct counteractive protocols, and report incidents.
- Monitor network performance and integrity.
- Automate tasks and monitor their effectiveness.
- Create, oversee, and test security measures (e.g., access authentication).
- Suggest improvements to network performance, capacity, and scalability.
- Lifecycle management of IT assets.
- Management and administration of ERP systems (Sage 300 and SAP).
- Azure Systems operations management and configuration.
- Conduct threat and risk analysis, and analyze the business impact of new and existing systems and technologies to eliminate risk, performance, and capacity issues.
- To implement vulnerability assessments, configure audits of operating systems, web servers, and databases, and detect patterns, insecure features, and malicious activities in the infrastructure.
- Perform research, testing, evaluation, and deployment of security technology and procedures.
- Run diagnostics on any changes to data to verify any undetected breaches.
- Develop custom systems for specialized security features and procedures for software systems, networks, data centers, and hardware.
- Keep current with new intrusion methods, and develop protection plans.
- Conduct counteractive protocols, and report incidents.
- To offer customized risk ratings for vulnerabilities based on company policies, and to maintain IT security controls documentation.
- Configure anti-virus systems and consoles, and conduct software upgrades.
- Manage the pay-per-click (PPC) system from threats, and identify and manage incidents to mitigate risks.
ICT Team Supervisor
Sturrock and Robson
12.2020 - 03.2023
- Responsible for IT infrastructure design which included designing a Network diagram for the company systems
- Analyze departmental needs and opportunities for improvement
- Ensure seamless network integration and stay ahead of the competitors
- Provide reports (written and/or verbal) to senior management on progress on projects.
- IT Projects management, Planning, Testing and implementation
- Ensuring LAN and WAN are secured and Performing Optimally given the resources available
- Lifecycle management of IT equipment
- AWS Systems operations management and configuration
- Setting up Monitoring Systems (Freshdesk, Jira systems)
- Review and evaluate new products and services that can benefit the company
- Implementing and troubleshooting managed AV solutions
- Implementing, troubleshooting, and maintaining SAN and NAS storage
- IT Projects Leader (Researching, implementing, and installing.)
- Office 365 administrating
- Installing, configuring, and installing new applications and customizing existing applications to make them fit for purpose
- Setting up FortiGate / CISCO firewalls
- Reason for leaving: For Career growth
ICT Team Lead
ADvTECH Resourcing
01.2016 - 11.2020
- Responsible for IT infrastructure, including all company systems, tools, and technical processes
- Provide training and support to staff when required
- Troubleshoot and assist end user issues
- Work with and enhance an IT Blueprint for all installations and resolutions
- Mimecast Administrator.
- Lifecycle management of IT for personnel i.e., IT starter process for new joiners, carry out IT inductions and manage the IT process for leavers (e.g., email, IT equipment etc.)
- Manage the ‘asset tagging' process of all new IT equipment ensuring it is correctly logged onto the database
- Review and evaluate new products and services that can benefit the company
- Adding, users to Printers
- Installing and updating Trend antivirus software
- Running back-ups
- Installing and configuring, Support server 2008, 2012 and 2016
- Installing operating system (Windows 7, Windows 8, and windows 10)
- Configuring and installing new PCs to the network
- Creating new user profiles on Active Directory), Leader (Researching, implementing, and installing.)
- Helpdesk/Call Centre
- Web applications, Placement partner, Power BI, Office 365 administrating
- Setting up Wireless API devices
- Provide reports (written and/or verbal) to senior management on progress on projects
- Configuring new users on outlook, outlook anywhere, outlook web Access
- Outlook resources and outlook shared folders
- Adding users to network printers
- Commissioning and installing new applications and customizing existing applications to make them fit for purpose
- Mapped network drives
- Supported Cisco and Astra phones and wireless phones
- Reason for being in the market: Career growth.
Education
Bachelor of Computer Information Systems - MCSA, MCSE
CompTIA
Online11.2023
Information Security - ITIL4
IT Academy
Online01.2023
A+ - Core Hardware, Software
CompTIA
Online01.2005
N+ - Information and Computer Systems
CompTIA
Online01.2005
High School Diploma -
Hlabamkhosi High School
KZN Mpendle South Africa12-2003
Skills
- Manage relationships
- Project management
- Microsoft applications (Office 365)
- Microsoft licensing
- Azure administration
- Mimecast administrator
- ERP
- Systems management (Sage 300 and SAP)
- ICT life cycle management
- ICT Team Supervisor
- Infrastructure management
- ICT security
- ITSM
Ethnicity
Black
Languages
- IsiZulu
- N. Sotho
- IsiNdebele
- Tswana
- Pedi
- English
- IsiZulu
- N. Sotho
- IsiNdebele
- Tswana
- Pedi
Activities
He loves technology and travelling.
Personal Information
- Age: 40
- Criminal Offences: None
- Health Status: Excellent
- Date of Birth: 09/29/85
- Gender: Male
- Nationality: South African
- Driving License: Code:10
- Marital Status: Married
Timeline
Regional ICT Team Supervisor
KSB Pumps & Valves
04.2023 - 09.2025
ICT Team Supervisor
Sturrock and Robson
12.2020 - 03.2023
ICT Team Lead
ADvTECH Resourcing
01.2016 - 11.2020
Bachelor of Computer Information Systems - MCSA, MCSE
CompTIA
Information Security - ITIL4
IT Academy
A+ - Core Hardware, Software
CompTIA
N+ - Information and Computer Systems
CompTIA
High School Diploma -
Hlabamkhosi High School