Summary
Overview
Work History
Education
Skills
Timeline
Cyprian Sandisiwe Mdontswa

Cyprian Sandisiwe Mdontswa

Retailer
Capetown

Summary

Adept at enhancing operational efficiency and boosting team productivity, I spearheaded quality initiatives at Colcacchio Pizzeria, achieving significant improvements in customer satisfaction. My expertise in equipment maintenance and a proven ability to foster a positive work culture underline my comprehensive skill set, driving tangible results in fast-paced environments.

Overview

2020
2020
years of professional experience
1
1
Language

Work History

Factory Manager

Colcacchio Pizzeria
  • Communicated factory operational needs, objectives and performance standards with senior management and earned full upper management support.
  • Trained and developed staff members, enhancing overall workforce competency and productivity levels.
  • Coordinated with suppliers to ensure timely delivery of raw materials, reducing lead times for production orders.
  • Reduced machine downtime through regular preventive maintenance and timely repairs.
  • Collaborated with sales and marketing teams to align production goals with market demands, increasing revenue potential.
  • Achieved on-time delivery of products by closely monitoring production schedules and coordinating with various departments.
  • Boosted employee morale by fostering a positive work culture, promoting open communication, and recognizing outstanding performance.
  • Implemented quality assurance measures that resulted in consistently meeting or exceeding customer expectations.
  • Streamlined inventory management, resulting in reduced waste and improved cost control.
  • Evaluated equipment requirements based on capacity needs, making informed decisions about capital investments in new machinery or upgrades.
  • Delivered factory-level communications and tactical direction and drove achievement of quality, delivery, productivity and financial performance goals and objectives.
  • Spearheaded product and process quality initiatives with full compliance to internal, industry and customer quality standards.
  • Developed and maintained a safe working environment by enforcing strict safety policies and procedures.
  • Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
  • Enforced health and safety protocols to promote safe working environment.
  • Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
  • Monitored inventory levels and restocking schedules to avoid production delays from unavailable materials.
  • Scrutinized production output and identified areas for improvement.
  • Implemented quality control system to review products against technical specifications and corporate standards.
  • Updated logs and submitted timely reports detailing activities in line with regulatory standards.

Production Manager

Colcacchio Factory
  • Resolved issues quickly to maintain productivity goals.
  • Managed internal operational standards and productivity targets.
  • Standardized production procedures, job roles, and quality assurance guidelines.
  • Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
  • Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
  • Trained in and implemented emergency response procedures to protect team members and property.
  • Implemented quality control system to review products against technical specifications and corporate standards.
  • Evaluated employee performance and provided feedback and training as needed.
  • Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
  • Enforced health and safety protocols to promote safe working environment.
  • Created and oversaw production schedules and adjusted as needed to meet deadlines.
  • Coordinated with other departments to align production with customer requirements.
  • Improved team productivity with introduction of flexible shift patterns that matched production demands.
  • Fostered culture of continuous improvement, encouraging innovation and problem-solving among team members.
  • Optimized supply chain logistics, ensuring timely delivery of raw materials and finished goods.
  • Negotiated with suppliers for better raw material prices, achieving considerable cost reductions.
  • Implemented safety protocols that drastically reduced workplace accidents and ensured compliance with regulations.
  • Reduced material waste, leading to cost savings, by optimizing production planning and inventory management.
  • Developed training programs for production staff, enhancing skill levels and efficiency.
  • Enhanced product quality by implementing rigorous quality control checks at every production stage.
  • Delivered direct feedback to senior management regarding project visibility and status.
  • Championed safety initiatives within the workplace, leading to a significant decrease in accidents and injuries among staff members.
  • Developed a comprehensive training program for new hires, resulting in higher employee retention rates and faster integration into the team.
  • Negotiated with suppliers for better pricing and terms, reducing overall procurement costs without sacrificing quality.
  • Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.

Field Service Trainer

Colcacchio Holdings
12.2016 - 02.2020
  • Identified patterns and trends that resulted in undesirable outcomes or compromised program compliance and developed corrective action plans.
  • Increased employee retention through consistent and engaging service training sessions.
  • Served as a mentor to junior employees, providing guidance and support in their professional development.
  • Maintained accurate records of employee progress throughout the duration of their training experience.
  • Boosted team morale and productivity by providing ongoing coaching, feedback, and support.
  • Collaborated with subject matter experts to assess relevance of training documents. using best practices to develop or update new documentation.

Kitchen Supervisor

Colcacchio Pizzeria Cavendish Square
10.2014 - 08.2016
  • Monitored food preparation, production, and plating for quality control.
  • Controlled food costs and managed inventory.
  • Ensured consistent quality of dishes by overseeing recipe execution and conducting regular taste tests.
  • Trained new team members on kitchen procedures, safety protocols, and company standards.
  • Managed staff scheduling, ensuring optimal coverage during peak hours and minimizing labor costs.
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Reduced food waste through effective inventory management and menu planning.
  • Promoted a positive work environment by fostering open communication and resolving conflicts in a timely manner.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Monitored daily food production levels to maintain appropriate stock levels while avoiding overproduction or shortages.
  • Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
  • Enhanced kitchen efficiency by streamlining processes and implementing time-saving techniques.
  • Participated in weekly management meetings to discuss ongoing challenges, successes, and strategies for continued improvement.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Collaborated with front-of-house staff to ensure seamless guest experiences from order placement to meal delivery.
  • Conducted regular equipment maintenance checks for safe operation and reduced downtime due to malfunctions.
  • Ensured high-quality dish presentation for enhanced customer satisfaction.
  • Implemented staff training programs that improved kitchen operation speeds.
  • Reduced food waste significantly with meticulous inventory management.
  • Optimized kitchen layouts for improved workflow and safety.
  • Managed scheduling to ensure full coverage during busy periods without overstaffing.
  • Introduced customer feedback system to refine menu offerings and service.
  • Negotiated with suppliers for better pricing, reducing overall kitchen expenses.
  • Monitored food inventory and supplies to prevent waste.
  • Served consistent portions following recipes and control standards.
  • Controlled expenses and boosted profitability by managing food and labor costs.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.

Bartender

Colcacchio Cavendish Square
07.2013 - 01.2014
  • Kept bar presentable and well-stocked to meet customer needs.
  • Served high customer volumes during special events, nights, and weekends.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

Education

Saint Barnabas , Mzimkhulu

Skills

Troubleshooting skills

Timeline

Field Service Trainer - Colcacchio Holdings
12.2016 - 02.2020
Kitchen Supervisor - Colcacchio Pizzeria Cavendish Square
10.2014 - 08.2016
Bartender - Colcacchio Cavendish Square
07.2013 - 01.2014
Factory Manager - Colcacchio Pizzeria
Production Manager - Colcacchio Factory
Saint Barnabas - ,

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Cyprian Sandisiwe MdontswaRetailer