Cynthia Nevhari

 Assist Perpkor spatiality branch employees and customers with queries
 Capture all requests on system accurately.
 Identifying problems and provide proper assistance to customers.
 Familiarized on all product information and kept up to date.
 Efficiently answer the telephonic queries and email queries.
 Adherence to the Quality Assurance and coaching.
 Ensure communications, policies and procedures are adhered to.
 Comply with the effected laws and regulations.
 To ensure adherence to all Call Centre service level agreements on a daily basis.

 Receiving payment by cash, check, credit cards, vouchers, or automatic debits.
 Issuing receipts, refunds, credits, or change due to customers.
 Counting money in cash drawers at the beginning of shifts to ensure that amounts are correct
and that there is adequate change.
 Greeting customers entering establishments.
 Maintaining clean and orderly checkout areas.
 Establishing or identifying prices of goods, services or admission, and tabulate bills using
calculators, cash registers, or optical price scanners.
 Issuing trading stamps, and redeeming food stamps and coupons.
 Resolving customer complaints.

 Assisting customer with products knowledge.
 Receiving payment by cash, check, credit cards, vouchers, or automatic debits
 Answering customer's questions and provide information on procedures or policies.
 Housekeeping.
 Resolving customer's complaints
 Stock shelves, and mark prices on shelves and items
 Compile and maintain non-monetary and records