Cynthia Mlay
Summary
Cynthia is a motivated individual with a focus on client relationship management and strategic decision making. Drives customer engagement and ensures thorough needs assessment to maximize satisfaction. Demonstrates resilience and adaptability in dynamic environments.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Lead Generator Contact Center
National Bank of Commerce
06.2025 - 07.2026
- Activated 80% of dormant accounts through consistent engagement strategies.
- Minimised dormancy incidents by 80% through enhanced account controls and monitoring practices.
- Increased customer account numbers by 80% through accurate fundraising onboarding processes.
Direct Sales Agents
NBC-National Bank of Commerce
Tanzania , Tanzania
08.2024 - 05.2025
- To identify and generate new business opportunities by actively prospecting and acquiring new clients
- Presented products to companies through engaging demonstrations and targeted sales pitches.
- Develop engaging sales pitches that promote the company's products and services.
- To demonstrate products, showcasing their benefits and advantages to encourage purchases.
- Shared in-depth brand and product knowledge to optimise sales performance.
- Maintained extensive brand and product knowledge to enhance sales opportunities and achieve targets.
- To study competitors in order to identify strategies and areas requiring improvement.
Tax Payers Service
TRA-Tanzania Revenue Authority (Field)
09.2023 - 10.2023
- Delivered customer service by addressing needs to enhance satisfaction and resolve inquiries.
- Educated customers on various taxes to improve understanding and facilitate informed decisions.
- Executed tasks as directed to support operational efficiency in the office.
- Excellent communication skills, both verbal and written.
Education
Bachelor of Arts - Public Relations and Advertising
University of Dar-es-Salaam
DAR ES SALAAM05-2021
A-Levels - ARTS
Kiraeni Girls Secondary School
KILIMANJARO11-2018
Skills
- Lead qualification
- Customer engagement
- New client acquisition
- Account recovery
- Product knowledge
- Marketing strategy
- Customer service
- Needs assessment
- Marketing strategy
- Strategic messaging
- Relationship management
- Team collaboration
- Decision making
- Strategic messaging
Languages
English
Proficient
C2
Swahili
Proficient
C2
Referees
- HUSNA RASHID PATEL Mobile Mobile: 255756719751 Emails: HusnaPatel.Rashid@Nbc.co.tz
- DAVID MINJA Mobile: 0713094168 Email: david.minja@nbc.co.tz
Timeline
Lead Generator Contact Center
National Bank of Commerce
06.2025 - 07.2026
Direct Sales Agents
NBC-National Bank of Commerce
08.2024 - 05.2025
Tax Payers Service
TRA-Tanzania Revenue Authority (Field)
09.2023 - 10.2023
Bachelor of Arts - Public Relations and Advertising
University of Dar-es-Salaam
A-Levels - ARTS
Kiraeni Girls Secondary School