Cynthia Mdhluli
Technical Support Specialist
JOHANNESBURG,GP
Summary
To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges. With a demonstrated ability in managing both customer relationships and operational tasks, I am adept at navigating the complexities of business support environments. Drawing from my experience in property management and business banking, I strive to bring efficiency, accuracy, and a customer-oriented approach to each responsibility I undertake.
Overview
12
12
years of professional experience
8
8
Languages
Work History
Technician Support Specialist
Capitec Business Bank
10.2023 - Current
- Enhanced customer satisfaction by effectively resolving technical issues through phone, email, and chat support.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Managed over 50 customer calls per day. With a 98% QA in average
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Property Management Assistant
Jezreel trading student accommodation
01.2022 - 09.2023
- Assisting the property management team in all aspects of property management, including leasing, maintenance, rent collection, and
- Assisted in managing tenant relations and ensuring satisfaction.
- Managed over 50 customer calls per day.' or, "Increased sales by 10%
- Prepared and reviewed leasing agreements and renewals efficiently.
- Managed rent collection and reconciled payments accurately in the accounting system.
- Coordinated move-in and move-out processes with meticulous attention to detail.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
Business banking support agent
Nedbank
01.2017 - 08.2021
- Engaged with business banking customers to enhance their experience by providing tailored solutions.
- Resolves customer queries within operational and client policies and procedures.
- Establishes the customers’ needs to diagnose and resolve problem. 95% on target.
- Identifies and actively promotes opportunities to up-sell and recommend products and services.
- Keeps records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Managed multiple priorities successfully while maintaining strict adherence to deadlines within a fast-paced environment.
- Participated in regular training sessions to stay updated on the latest product developments and industry trends.
Sales advisor
Old mutual
01.2014 - 03.2016
- Consulted with potential customers to identify their needs and offered suitable product recommendations.
- Provided detailed product information and guidance to assist customers in making informed purchasing decisions.
- Increased sales by 10% Was on target 85% target for the years i worked.
- Proactively followed up with leads generated through marketing campaigns to convert them into sales.
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
Education
Matric 12 - High School
Hoër Skool Vorentoe
Johannesburg 04.2001 -
Skills
Communication skills
Active listening skills
Customer service skills
Leadership skills
Problem-solving skills
Management skills
Time management skills
Communication
Creativity
Property Management
Rent Collection
Maintenance and repairs
Problem-solving
Customer service
Equipment maintenance
System troubleshooting
References
- Karabo Lenono, karabolenono@capitecbank.co.za, +27749742549
- Andile Mahlanza, chrismahlanza325@gmail.com, 072 456 7293,
Qualities
- Time management
- Communication
- Proactive attitude
- Interpersonal skills
- Empathy
Timeline
Technician Support Specialist
Capitec Business Bank
10.2023 - Current
Property Management Assistant
Jezreel trading student accommodation
01.2022 - 09.2023
Business banking support agent
Nedbank
01.2017 - 08.2021
Sales advisor
Old mutual
01.2014 - 03.2016
Matric 12 - High School
Hoër Skool Vorentoe
04.2001 -