Cynthia Makiwane
Sales Person
Johannesburg,GP
Summary
Dynamic Call Center Sales Representative with proven success at Italk, leveraging strong customer engagement and sales strategy skills to drive lead generation and enhance product knowledge. Expert in cold calling and relationship building, consistently identifying market opportunities to exceed sales targets and deliver exceptional results.
Overview
15
15
years of professional experience
2
2
Certifications
6
6
Languages
Work History
Call Center Sales Representative
Italk (REF : Eugen Green the Manager)0740216610
11.2023 - Current
Informed customers about new product offerings through calls.
Executed sales calls to explore market opportunities.
Customer Service Representative
MRP (REF : EUGEN GREEN) 0740216610
05.2011 - 05.2018
- Provided exceptional customer support by resolving inquiries efficiently, resulting in enhanced client satisfaction and loyalty.
- Managed customer accounts and updated information in the CRM system, ensuring data accuracy and improved service delivery.
- Collaborated with team members to streamline communication processes, leading to faster response times and increased operational efficiency.
- Assisted in training new representatives on customer service protocols, fostering a knowledgeable team and maintaining service standards.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate informatioon
Education
High School Diploma -
Johannesburg School of Art
Johannesburg Skills
Customer engagement
Accomplishments
Exceeding sales targets, improving customers satisfaction, increasing efficiency
Certification
Sales Top achiever
Timeline
Sales Top achiever
06-2025
Call Center Sales Representative
Italk (REF : Eugen Green the Manager)0740216610
11.2023 - Current
OUTSTANDING PERFORMER
08-2017
Customer Service Representative
MRP (REF : EUGEN GREEN) 0740216610
05.2011 - 05.2018
High School Diploma -
Johannesburg School of Art