Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Certification
References
Timeline
Generic

Cynthia Mahlangu

Kwamhlanga

Summary

As a dedicated Career Counselor at the Department of Employment and Labour, I am an accomplished Human Resource Professional specializing in Business Partnering within the People Division. My meticulous approach to research and proactive problem-solving make me a catalyst for positive change. I excel in establishing strong relationships and credibility at all levels by demonstrating a comprehensive understanding of Human Resources. An effective communicator, I possess strong organizational and time management skills, offering flexibility and dedication in all my endeavors. My commitment to team dynamics allows me to contribute expertise while adhering to leadership directives when necessary. I am passionate about driving success and growth within the organizations I serve, consistently focusing on solutions that enhance both individual and business performance.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Career Counselor

Department of Employment and Labour
08.2024 - Current
  • Match work-seekers with available work opportunities
  • Register work seekers, and retrenched workers, on Diphetogo System
  • Advise work seekers on access to education and training
  • Advise workers on access to social security benefits
  • Provide specialised services to assist vulnerable work-seekers; facilitates the provision of employability enhancement programmes.
  • Facilitates the provision of employability enhancement programmes
  • Register job vacancies and other work opportunities
  • Facilitate placing of work seekers with employers or in other work opportunities
  • Facilitate the exchange of information among labour market participants, including employers, workers and work seekers, private employment agencies, Sector Education and Training Authorities and training providers


Junior Human Resource Business Partner

BRIDGESTONE SOUTH AFRICA
09.2023 - 08.2024
  • Recruitment and Selection: Managed recruitment processes to attract and select top talent.
  • Collaborated with departmental managers to understand skills and competencies required for openings.
  • Screened CVs to identify suitable candidates for interviews.
  • Scheduled, prepared packs, and conducted interviews with potential candidates.
  • Conducted background checks and employee eligibility verifications, including booking candidates for medical checks, previous experience, performance, and behavior.
  • Prepared and extended employment offers in alignment with the company’s compensation guidelines and benefits packages.
  • Onboarding & Offboarding: Managed the onboarding process for new hires, ensuring a seamless transition and positive experience.
  • Conducted exit interviews with employees who have resigned.
  • Ensured that the UIF documentation and certificate of service for the terminated employees are completed.
  • Employee Relations: Provided guidance and Support on employee relations matters, Resolved complex issues between employees, improved work relationships, and enhanced productivity and retention.
  • Addressed grievances fairly and consistently.
  • Provided the managers and supervisors advisory support in line with the company’s disciplinary procedure and code of conduct.
  • Coordinated disciplinary hearings and preparing the necessary documentation for the disciplinary hearings.
  • Fostered open and transparent communication between employees and line management, promoting a positive work culture built on trust and cooperation.
  • Incapacity Counseling: Performance/ Absenteeism: Supported line managers with incapacity ill-health matters and guiding interventions to improve attendance.
  • compiled a daily absenteeism report to analyze trends and ensured that necessary actions are taken, to minimize absenteeism and poor performance.
  • Supported managers in providing training to employees who need training to improve performance.
  • Conducted absenteeism counseling as well as return to work interviews.
  • Collected and analyzed people's data to identify trends and insights that can inform decision-making and drive improvements.
  • Payroll: Worked closely with Payroll, Benefits, and other teams to ensure accurate data exchange and smooth information flow across departments. Provided input to payroll on any changes that need to be made monthly (new employee information, terminated employees, overtime, and other payments).
  • Administration: Maintained and organized records of employee documentation, and profile filling, ensuring compliance with policies and regulatory requirements.
  • Updated employee personal details, change of banking details, and any related matters.
  • Assisted employees with the medical aid changes, provident fund, and funeral benefits.
  • Created and distributed internal communications regarding status changes, benefits, or company policies.
  • Scheduled weekly check-ins with the manager and the team, as well as recording minutes.
  • Performance Management: Supported line managers to establish clear performance expectations, setting of goals, provided ongoing feedback and to conducted performance reviews.
  • Reviewed the performance management procedure periodically and continuously ensured that managers have one-on-one meetings with their teams.
  • Employee Engagement & Employee Wellness: Ensured that employee engagement surveys are completed to inform the company on which HR interventions to focus on to improve morale and productivity.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Engaged with employees on the HR process.
  • Coordinated wellness programmes, Organized employee wellness events, and arranged counselings for the employees when needed.
  • Employee benefits: Handled employee benefits administration and queries.
  • Ensured accurate leave and employee records for payroll.
  • Arranged information sessions for staff on their benefits.
  • HR Projects: coordinated HR projects as required that support the business objectives and business plan based on analyzed data, such as organised and facilitating retirement functions, long term service functions, culture week celebrations, Sustainability week (Facilitating E8 Commitment), and E8- Surveys, Pink drive, Pet-Beds Project, Mandela day (School Revamping project).
  • Delivered insightful data-driven recommendations that informed key decision-making processes within the organization.

Human Resource Business Partner: Graduate

BRIDGESTONE SOUTH AFRICA
09.2022 - 08.2023
  • Recruitment and Selection
  • Administered and coordinated the recruitment and selection process by company and regulatory requirements and directives, for specific positions within the organization.
  • Established a potential shortlist of candidates,
  • Scheduled, prepared packs, and conducted interviews with potential candidates,
  • Arranged for the necessary MIE Checks (Criminal & Qualifications) made the appropriate reference and verification checks.
  • Booked potential candidates for medical checks.
  • Prepared and extended employment offers ensuring alignment with company compensation guidelines and benefits packages.
  • Coordinated the onboarding process for new hires, including preparing orientation materials and collecting required documents.
  • Conducted exit interviews.
  • Transactional HR
  • Conducted general HR administration and maintain relevant documentation pertaining to transfers, salary adjustments, promotions, appointments, terminations, disability, death benefits administration, provident fund.
  • Handled administration regarding medical aid schemes, assisting employees to make changes such as addition of members, termination of dependants, option change, membership update and other related queries.
  • Processed Rate changes.
  • Recorded and Shared minutes for weekly meetings for business operations and daily movements.
  • Maintained and organized records of employee’s documentation, profiles filling, ensuring compliance with policies and regulatory requirement.
  • Organized Employee wellness events for wellbeing
  • Organized and facilitated retirement and long term service functions.
  • Adhered to data security and confidentiality protocols when handling sensitive employee information, ensuring compliance with privacy regulation.
  • Addressed data-related inquiries and issues from various stakeholders, providing timely and accurate solutions
  • Employee Relations
  • Industrial Relations Administrative support
  • Captured and handle all warnings/ disciplinary actions.
  • Organized stakeholder engagements with employee’s representatives and all the necessary stakeholders.
  • Conducted and initiated counseling for poor performance and excessive use of sick leave
  • Conducted Disciplinary enquiries and grievances
  • Oversaw firm's day-to-day administrative operations, provided guidance to support staff and enforced compliance with state, federal, and local regulations across organization.
  • Prepared and presented reports on status of projects and initiatives.
  • Collaborated with colleagues and support staff to maximize team efficiency.
  • Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Education Assistant

THULANI PRIMARY SCHOOL
11.2021 - 08.2022
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Boosted learners engagement with interactive learning experiences, fostering a collaborative learning environment.
  • Took attendance, graded assignments, and maintained learners records to assist teachers with administrative tasks and maintain smooth daily operations.
  • Monitored learners classroom and outdoors activities to promote student safety.
  • Tutored struggling learners individually and in small groups to reinforce learning concepts.
  • Distributed learning materials such as worksheets, textbooks and group assignments.
  • Maintained inclusive learning environment to enable learners to gain maximum benefit from lessons.
  • Prepared instructional materials, handouts, to support the delivery of lessons across various subjects.
  • Supported teachers in maintaining a safe learning environment by monitoring learners behavior during class transitions and extracurricular activities.
  • Facilitated small group instruction within an inclusive classroom setting, ensuring each learner received personalized attention and support as needed.
  • Took attendance, graded assignments, and maintained learners records to assist teachers with administrative tasks and maintain smooth daily operations.
  • Oversaw groups of learners at school and off-site locations, maintaining optimal safety, and security.

Research Assistant

UNIVERSITY OF STELLENBOSCH
05.2022 - 07.2022
  • Conducted interviews, upholding data quality standards.
  • Enhanced research quality by meticulously collecting and analyzing data from various sources.
  • Collected research data through experimentation, surveys and leading focus groups.
  • Reviewed documents and data to identify trends and patterns.
  • Monitored project timelines, ensuring timely completion of tasks while maintaining high-quality output.
  • Worked both independently and collaboratively in fast-paced laboratory environment.
  • Synthesized complex information into clear summaries for presentation purposes, making findings accessible to diverse audiences.
  • Scheduled appointments with test subjects over phone and through email.
  • Recorded and analyzed data to produce reports of results.

Industrial Psychology A1 Tutor

UNIVERSITY OF JOHANNESBURG
03.2021 - 11.2021
  • Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
  • Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
  • Supported students with helpful study habits and exam strategies.
  • Promoted critical thinking skills through engaging activities and consistent reinforcement of complex concepts.
  • Leveraged technology and visual aids to engage students and enhance learning.
  • Created tailored lesson plans and study guides to teach and assist students in area of study.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Enabled underachieving students to reach target attainment levels by providing individualized coaching and activities.
  • Enhanced students'' understanding of subject matter by incorporating real-world examples into lessons.
  • Responded to email and telephone requests to provide students with specific information.
  • Conducted group tutoring sessions to help students engage active learning and critical thinking skills.
  • Taught students remotely using online video chat platform and other delivery channels.
  • Monitored student progress and provided feedback and support.
  • Conducted review sessions to help students prepare for tests.
  • Maintained records of student assessments, tutoring activities and results.
  • Collaborated with fellow tutors to develop effective strategies for addressing diverse student needs and abilities.

Examination Assistant

DEPARTMENT OF EDUCATION MPUMALANGA PROVINCE
01.2020 - 12.2020
  • Safeguarded the integrity of examinations by maintaining strict confidentiality of test materials, scores, and personal information.
  • Examination scripts verification.
  • Ensured that examination scripts are kept confidential.
  • Ensured that all questions are marked, marks added correctly.

Education

Bcom Honours in Industrial Psychology - Industrial And Organizational Psychology

University of Johannesburg
Johannesburg, South Africa
01.2021

Bachelor of Administration - Public Administration

University of The Free State
Bloemfontein, South Africa
01.2020

National Senior Certificate - Science Education

Zakheni High School
Kwamhlanga, South Africa
01.2017

Skills

  • Good communication skills (Verbal, written, and presentation skills)
  • Microsoft Office (MS Word, Excel, MS Teams, PowerPoint) and Canva
  • knowledge of the Public Service Act, Batho Pele Principles, Customer Service, Employment Service Act, and Public Financial Management Act
  • Working independently and Adaptability
  • Complex problem-solving & critical thinking
  • Reporting skills
  • Project Management
  • Interpersonal skills
  • Conflict resolution
  • Cognitive flexibility and creativity
  • Emotional intelligence and coordinating
  • Critical Thinking
  • Multicultural Competence
  • Relationship Building
  • Teamwork and Collaboration
  • Multitasking Abilities
  • Confidentiality and Ethics
  • Self-directed mindset

Personal Information

  • Age: 24
  • Ethnicity: South African
  • Gender: Female
  • License: Code 10

Languages

Ndebele
English
Zulu
Sepedi
Tswana
Xhosa
Sesotho
Swati

Certification

  • HR as a Business Partner
  • Human Resources: Leadership and Strategic Impact

References

REFERENCES AVAILABLE ON REQUEST

Timeline

Career Counselor

Department of Employment and Labour
08.2024 - Current

Junior Human Resource Business Partner

BRIDGESTONE SOUTH AFRICA
09.2023 - 08.2024

Human Resource Business Partner: Graduate

BRIDGESTONE SOUTH AFRICA
09.2022 - 08.2023

Research Assistant

UNIVERSITY OF STELLENBOSCH
05.2022 - 07.2022

Education Assistant

THULANI PRIMARY SCHOOL
11.2021 - 08.2022

Industrial Psychology A1 Tutor

UNIVERSITY OF JOHANNESBURG
03.2021 - 11.2021

Examination Assistant

DEPARTMENT OF EDUCATION MPUMALANGA PROVINCE
01.2020 - 12.2020

Bcom Honours in Industrial Psychology - Industrial And Organizational Psychology

University of Johannesburg

Bachelor of Administration - Public Administration

University of The Free State

National Senior Certificate - Science Education

Zakheni High School

Similar Profiles

CREATE PROFILE
Cynthia Mahlangu