Hi, I’m
Cyndi Strydom
Medical Receptionist
Port Elizabeth
Summary
Dynamic medical receptionist with a proven track record in efficiently managing patient appointments and onboarding processes. Expertise in facilitating seamless communication between patients and specialists, ensuring timely follow-ups and access to essential care. Committed to maintaining meticulous records while enhancing the overall patient experience through exceptional customer service and administrative support. Passionate about contributing to a collaborative healthcare environment that prioritizes patient satisfaction and operational excellence.
Overview
21
years of professional experience
2
Languages
Work History
Medical Reception/Admin Optimed
Medical Receptionist
11.2022 - Current
Job overview
- Appointment bookings for patients with 5 different General Practitioners
- Welcoming patients to the practice
- Onboarding patient information to the System MedEdi
- Following up with Specialist report.
- Booking Appointments for patient with the Specialist.
- Appointment with Bayradiology for Xrays, U/S
- Arrange authorization for in room procedures from the different Medical Aid in South Africa.
- Filling
- Directing calls to the correct parties
- Arrangements of scripts for patients
- Following up with Doctors admin
- Stock Counts
- Relaying messages from patients to the Doctors
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Office Administrator Hands on OT
Office Administrator
02.2020 - 10.2022
Job overview
- Front desk switch board operator.
- Medical aids queries
- PMB Application
- Liaising with Doctor's offices/hospitals for Clinical Note and ICD 10 code
- Referral letters, motivation letters.
- Authorization numbers, Medical Aid queries
- IOD claim Administration
- Ordering of stock etc.
- Cash up
Forex/Banking consultant Bidvest Bank
Forex/Banking consultant
12.2016 - 10.2019
Job overview
- Proactive sales and service.
- Tract record aligned with Banking Products
- Statement, enquiries recording Bank account.
- Forex Sales
- Forex Orders
- Western Union Transaction
- Money Gram International Transfers
- World Currency cards upload
- Loading 17 different currency on from al over the world.
- Counting Money daily
- Cash up daily
- Making sure in balance with all my different currencies daily
Sales and customer service consultant Apple iStore
Sales and customer service consultant
07.2014 - 12.2016
Job overview
- Booking of training, for customers with different Apple products.
- Inventory and monthly stocktake.
- Customer service, daily capturing of staff sales.
- Electronics Store Sales
- Product Knowledge
- Computer Literacy
- Reaching Monthly Sales Target
- Utilized CRM software to accurately track customer interactions, enabling quick access to relevant information during future calls.
- Handled high call volumes while maintaining a courteous and professional demeanor.
Rental car agent Europcar car rental
Rental car agent
12.2010 - 07.2013
Job overview
- Logging and resolving disputes.
- Attending to customer upon arrival to the vehicle bookings
- Petrol recon
- Providing customer feedback, insurance claims liaise for extensions on rentals, corporate bookings, Delivering vehicles.
- Informed clients of policies and procedures.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Au Pair Au Pair America
Au Pair
05.2006 - 07.2010
Job overview
- Get children ready for school, drop them off and fetch them after school. Assist with homework, playtime etc.
- Learning the American culture
- Reason for leaving: Contract ended
- Acted as a responsible role model by demonstrating respect, kindness, and healthy habits to the host family''s children.
- Maintained open communication with parents regarding their children's progress, needs, and any concerns that arose during the au pair placement period.
Sales consultant Cell C
Sales consultant
01.2005 - 05.2007
Job overview
- Inventory and monthly stocktake
- Sales of mobile contracts
- Assisting customers with account
Education
High SchoolBethelsdorp, EC
No Degree
04.2001
Skills
Outlook
MedEdi
Practice Perfect
Elite
Microsoft Office
Front Desk Operations
Telephone Etiquette
Timeline
Medical Receptionist
Medical Reception/Admin Optimed
11.2022 - Current
Office Administrator
Office Administrator Hands on OT
02.2020 - 10.2022
Forex/Banking consultant
Forex/Banking consultant Bidvest Bank
12.2016 - 10.2019
Sales and customer service consultant
Sales and customer service consultant Apple iStore
07.2014 - 12.2016
Rental car agent
Rental car agent Europcar car rental
12.2010 - 07.2013
Au Pair
Au Pair Au Pair America
05.2006 - 07.2010
Sales consultant
Sales consultant Cell C
01.2005 - 05.2007
High School
No Degree
04.2001
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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LANGUAGES
Afrikaans
English
DRIVING LICENCE
Category B+E
PERSONAL INFORMATION
ID Number: 8611230067080
DRIVING LICENCE
Category B+E