Cwenga Ntibane

- Claims Reporting and Management: Compiled and managed comprehensive reports on customer claims, tracking and analyzing trends to identify areas for improvement.

-Data Management and Analysis: Utilized a range of software tools, including Google Sheets, Excel, Word, Oracle WMS, and Zendesk, to collect, manage, and analyze data related to customer orders and claims.

- Investigation and Resolution of Customer Order Issues: Conducted thorough investigations into customer complaints regarding orders, including:

‣ Verifying parcel delivery and condition
‣ Checking order accuracy and completeness
‣ Identifying root causes of issues and implementing corrective actions
‣ Collaborating with internal teams to resolve issues promptly and efficiently

- Ensured timely and effective communication with customers, providing updates and resolutions to their concerns.

- Reception Assistance: Provided support at the reception desk, handling tasks such as:

‣ Greeting visitors
‣ Managing phone calls and messages
‣ Responding to general inquiries
‣ Maintaining a welcoming and organized reception area

• Business Development: Cold calling to identify potential buyers and sellers
• Digital Marketing: Managing social media campaigns to promote properties
• Marketing Materials: Designing promotional flyers to attract clients
• Rental Property Management: Overseeing apartment rentals
• Tenant Acquisition: Securing tenants for clients' rental properties

-Food Preparation and Floor Support: Assisted in food preparation and provided floor support to ensure seamless service delivery and exceptional customer experiences.

- Cash Handling and Till Management: Oversaw and assisted with cash handling and till operations, maintaining accuracy and efficiency in all transactions.

- Customer Relations: Fostered positive relationships with customers, ensuring a welcoming and attentive service environment.

- Maintenance of a Clean Working Environment: Ensured a clean, safe, and organized working environment, adhering to health and safety standards.