Microsoft Word
Cwenga Mtwazana
Student
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Child and Youth-care Worker
K.T Mchasa Secondary School
Mthatha, Eastern Cape
11.2021 - 08.2022
- Supervised morning assembly, gate, corridors and toilets, to ensure school safety.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Educated learners with life changing goals in groups and classes and gained learner attention by 13%.
- Enrolled 86% learners to Youth development programs such as leadership development, career expos and work skills development.
- Identified learner drop-out or irregular attendance and reported irregular attendance to mentor, teachers, parents and guardians.
- Identified teenage pregnancy and referred learners to medical personnel and life space counsellors.
- Referred 14% learners in need to social workers and specialist.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Customer Service Agent
Comair Limited; British Airways
Port Elizabeth, Eastern Cape Province
12.2016 - 05.2017
- Helped large volume of passengers every day with positive attitude and focus on passenger satisfaction, by providing passengers with flight information, issuing tickets, checking-in and boarding passengers.
- Demonstrated high attention to detail, organization and management by passing all practical tests, solving passenger, ticket and boarding related problems, and ensure passenger safety is priority.
- Reviewed constantly the supervisor and customer feedbacks and then suggested ways to improve the process and customer service levels which increases satisfaction.
- Analyzed passenger information given on the boarding card to explore issues, develop potential solutions and maintain high-quality service, as per security protocols.
- Educated clients on account services and resolved client inquiries regarding ticket and boarding information.
- Recommended products to passengers and suggested other options if preferred product was unavailable for example changing flight seats as per customer request.
- Applied 100% strong communication and negotiation skills regarding refunds, delays and boarding.
- Sought out training opportunities to enhance passengers' relationship abilities and further boost satisfaction
- Contributed to company achieving by maintaining and ensuring 100% safety to all passengers and airport and flight workers.
Online English Tutor
Cafetalk
02.2020 - Current
- Developed methods to teach independent study skills to help students excel academically.
- Monitored student progress, recorded scores and provided learning support for students in English studies.
- Communicated grammar rules clearly in easiest forms without overwhelming student.
- Varied teaching methods for verbal language instruction by expressing and selecting specific vocabulary clearly.
- Maintained precise records and statistics on student progress and performance.
- Interacted positively with individuals from different backgrounds, all levels of language experience and with variety of learning disabilities.
- Tutored students to develop deeper comprehension of English course materials and better understanding of assignments to improve academic success.
- Improved students' written and verbal English skills through personalized learning programs.
- Developed student confidence through positive reinforcement strategies.
Orienter
Nelson Mandela University How2@mandela
Port Elizabeth, Eastern Cape Province
01.2018 - 12.2018
- Volunteered at local community organizations, providing assistance with day-to-day operations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Educator Assistant
Mchatu Primary School
Mthatha, Eastern Cape
09.2020 - 02.2021
- Chose materials and developed lesson plans to enhance skills for individual students.
- Built relationships and communicated with parents to provide best learning environment for children.
- Assessed student performance and provided feedback to facilitate student success.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Utilized innovative teaching strategies to effectively engage students in learning.
- Monitored student progress and adjusted instruction to meet individual needs.
- Taught courses under guidance of senior instructors.
- Handled class records for attendance, assignment grades and course participation scores.
- Shared important information with students concerning upcoming assignments and tests.
- The year-end exam was passed by 92% of students.
Education
National Diploma In Tourism Management - Hospitality And Tourism
Nelson Mandela University
Port Elizabeth 01.2015 - 12.2017
Advanced Diploma In Tourism Management - Hospitality And Tourism
Nelson Mandela University
Port Elizabeth 02.2023 - Current
Skills
Motivating students
Product and service solutions
Verbal and written communication
Microsoft Office Suite proficiency
Service-oriented self-starter
Administrative support
Complaint resolution
Accomplishments
- Resolved product issue through consumer testing.
- Achieved 86% of positive customer feedback through effectively helping with checking-in and boarding.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 40 learners for TB-HIV program.
- Documented and resolved customer checking-in and booking issues which led to 90% positive outcome.
Software
Microsoft excel
Galileo
Sabre
Timeline
Advanced Diploma In Tourism Management - Hospitality And Tourism
Nelson Mandela University
02.2023 - Current
Child and Youth-care Worker
K.T Mchasa Secondary School
11.2021 - 08.2022
Educator Assistant
Mchatu Primary School
09.2020 - 02.2021
Online English Tutor
Cafetalk
02.2020 - Current
Orienter
Nelson Mandela University How2@mandela
01.2018 - 12.2018
Customer Service Agent
Comair Limited; British Airways
12.2016 - 05.2017
National Diploma In Tourism Management - Hospitality And Tourism
Nelson Mandela University
01.2015 - 12.2017