Berrelldine Shauwline Arendse
Aministrator
Summary
Proven achiever with extensive experience as an Administrative Assistant at AZB Ceilings & Partitions with A.J Brink, adept in office administration and data entry. Excelled in maintaining confidentiality and fostering professional relationships, significantly improving document organization. Demonstrated exceptional customer support as a Call Center Representative, consistently exceeding performance metrics. Skilled in Microsoft Excel and effective communication, ensuring high client satisfaction and efficiency. Motivated professional with extensive experience in customer service, sales and administrative tasks.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
A.J Brink
02.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Call Center Representative
Waynard Olivier
03.2018 - 06.2022
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
Education
National Diploma Level 6 - Policing
Bolton College
Bloemfontein, South Africa 04.2001 -
Skills
Office Administration
Learning and exploring
I thrive on learning and exploring new experiences. Through curiosity and determination, i expand my knowledge and skills with enthusiasm. By stepping out of my comfort zone, i discover fresh perspectives, foster creativity and develop resilience. Whether delving into books, engaging in meaningful conversations, or venturing into new environments. I am passionate about absorbing wisdom and insights that enrich my understanding of the world and myself.
Timeline
Administrative Assistant
A.J Brink
02.2023 - Current
Call Center Representative
Waynard Olivier
03.2018 - 06.2022
National Diploma Level 6 - Policing
Bolton College
04.2001 -
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