Work activities that are bring team work and helping others develop to their full potential
Cutty Similo Ndebele
Bar Waitress
Johannesburg
Summary
Efficient bartender with years' of experience running bar areas, providing great customer service and keeping work areas organized, stocked and clean.”mmitted to providing helpful, fast, and accurate service to patrons. Demonstrate active listening and communication skills to ensure patrons are satisfied and happy. Experience in various settings, including family restaurants, bars, cafeterias, banquets, and room service. As I am aware that I am the face of a restaurant my appearance is polished accordingly so that I represent the cruise line well. Punctuality is my priority and I ensure that I'm always on time and manage my time precisely.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Head Bar Waitress
La-Parada
Sandton
06.2023 - Current
- Hawk, Mix traditional and creative cocktails.
- Process payment from customers.
- Clean glasses and bar utensils.
- Make suggestions based on customer tastes and preferences Proactively welcoming and greeting all guests and visitors to the Restaurant and the Hotel.
- To assist in the set up if the restaurant before service, ensuring all required items are stocked and ready.
- To seat guests offering them menus, drinks and providing explanations of the menu when required.
- To deal efficiently and courteously with all guest queries.
- Ensuring the restaurant environment is always maintained and cleaned to a high standard both during and after service Delivering consistent, exceptional service in line with the luxury standards.
- Excellent knowledge of restaurant menus to be able to offer guidance and make recommendations.
Waitress
Coppers Bar And Grill
Sandton
11.2021 - 05.2023
- Kept server areas clean and stocked to increase efficiency while working tables.
- Bussed and reset tables to keep dining room and work areas clean.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Used cash registers and credit card machines to cash out customers.
Education
IEILTS -
IElTS British Council
10.2022 - 10.2022
Security Management Certificate - Management of Security in Detail
National University of Science And Technology
Bulawayo ,Zimbabwe 10.2020 - 05.2021
High School Deploma -
Usher High School
Plumtree, Zimbabwe 11.2004 - 11.2006
Skills
I ensure that I have Profound knowledgeundefined
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
- Collaborated with team of Number in the development of Project name.
- Achieved Result through effectively helping with Task.
Interests
Timeline
Head Bar Waitress
La-Parada
06.2023 - Current
IEILTS -
IElTS British Council
10.2022 - 10.2022
Waitress
Coppers Bar And Grill
11.2021 - 05.2023
Security Management Certificate - Management of Security in Detail
National University of Science And Technology
10.2020 - 05.2021
High School Deploma -
Usher High School
11.2004 - 11.2006
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