CUTHBERT M CHAREKA
Durban,KZN
Summary
Dynamic IT Technical Support Specialist with a proven track record at SQT, excelling in advanced troubleshooting and incident management. Expert in wireless networking and server maintenance, I streamlined repair processes, enhancing support efficiency. Committed to delivering exceptional technical support while fostering strong end-user training and satisfaction.aalso willing to relocate, travel and learn more
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
2
2
years of professional experience
Work History
IT Technical Support Specialist
SQT
01.2018 - 03.2020
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and [Type].
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Configured and tested new software and hardware.
- Cctv surveillance and security installation
- Biometric and access control
- Installed, configured and maintained computer systems and network connections.
- Helped streamline repair processes and update procedures for support action consistency.
- Monitored system performance to identify potential issues.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Computer repairs and assembling
- Installed and configured operating systems and applications.
Education
High School Diploma -
POLYTECH COLLAGE
ZIMBABWE11-2017
Skills
- Database administration
- Incident management
- Wireless networking
- Hardware installation
- Help desk support
- Network administration
- Advanced troubleshooting
- Server maintenance
- Hardware and peripherals
- End-user training
- System diagnostics
- Technical support
- DHCP/DNS ethernet and firewall proficient
- Issue escalation
- Product troubleshooting
sport
good and hardworking as well as fast leaner
Timeline
IT Technical Support Specialist
SQT
01.2018 - 03.2020
High School Diploma -
POLYTECH COLLAGE
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