CULNESCIA KHUMALO
Pretoria
Summary
Dynamic IT professional with hands-on experience in system support, actively pursuing a transformative role in cloud computing through a Rectron learnership program. Notable for technical expertise and analytical thinking, with a strong commitment to excellence in customer service. Passionate about continuous learning, particularly in cloud systems and services, and dedicated to fostering team collaboration.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Receptionist
DSV Solutions
01.2023 - Current
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Responded to inquiries from internal staff members regarding office operations.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Monitored office supplies inventory and placed orders when necessary.
System Support Technician
Steve Biko Academics Hospital
Pretoria
02.2018 - 09.2018
- Installed, configured and maintained desktop systems, hardware and computer peripherals.
- Configured hardware devices and software settings to optimize network performance.
- Demonstrated superior customer service and deployed proven problem-solving techniques.
- Diagnosed system errors, identified possible causes and implemented solutions to resolve problems.
- Implemented strategies for optimizing system performance through resource management techniques.
Administrative Clerk Intern
Dr George Mukhari Academics Hospital
01.2016 - 01.2017
- Developed organizational filing systems for confidential customer records and reports.
- Computed, recorded and proofread data or reports.
- Assisted in the preparation of regularly scheduled reports.
- Managed daily office operations, including scheduling appointments and managing incoming calls.
- Ensured compliance with applicable laws, regulations and policies of the organization.
Education
Diploma - IT
University Of South Africa
05-2025
Skills
- Communication
- Problem-Solving
- Collaboration
- Time Management
- Adaptability
- Analytical-Thinking
Certification
- System Support NQF: 5
- Technical Support NQF:4
Affiliations
- Participated in the Cell C 2024 Mentorship Program with the Girl Code Organization
- Attended the 2025 Community Development Empowerment Seminar from Scientology Volunteering Ministers
REFERENCES
Available upon Request
Timeline
Receptionist
DSV Solutions
01.2023 - Current
System Support Technician
Steve Biko Academics Hospital
02.2018 - 09.2018
Administrative Clerk Intern
Dr George Mukhari Academics Hospital
01.2016 - 01.2017
Diploma - IT
University Of South Africa
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