Crystal Baxter

Training specialist skilled in designing and executing comprehensive training plans that promote employee growth and compliance. Collaborates with stakeholders to identify training needs, ensuring alignment with organizational objectives while effectively addressing skills gaps and fostering a culture of continuous improvement.

• Varsity College, Part time lecturer, Human Resource Management (HRMT), Business Management HR(BMHR), Business Administration HR (BAHR), 2009 – 2013, Marking, Moderation and Development, Marking assessments and feedback to students in subjects lectured, Moderate internal assessment scripts that fall within their subject fields, Provide student support and development
• Pangea, Part time teaching online, Kids and Adults (Group or Private Lesson), 2019

• Aspen Pharmacare (Pty) Ltd, 7 Fairclough Road, Port Elizabeth, Eastern Cape, 6014, Pharmaceutical Company, 02/23/2009 - present, Human Capital, Head of Human Capital (as from 11/01/2025), Acting Training Manager (11/01 - present) & Acting HCBP Admin & Benefits (12/01 - present), Approvals of all training related matters, Presenting of monthly report, Leave approvals on DIY Best time, Coordinating the Disability process, Ensure wellness training is conducted, Overseeing the employee files, Medical Aids, Provident funds and all Admin benefits and liaising with Payroll, Presenting Corporate Induction Day 1&2, Talent Management, Performance management (goals & capturing scores, provide update to manager and team performance), Recruitment process, Coordinating SHE compliance training, Project Management, Employee Recognition, Capability (Learning and Development), Training & Education Team Lead, Training Officer (04/2021 – 11/2025), Coordinate Talent Management activities, Prepare site plans and budgets, Facilitate Leadership training, Engage with stakeholders and ensure ROI, Schedule training in line with overall Capability targets within budget parameters, Develop training plans and job aids to fulfill training requirements, Coordinate processes to develop employees in current roles and in employee pipeline (Vacation work, WIL, Job Shadowing), Coordinate site Induction programs for new staff, Coordinate the selection process for bursaries and learnerships, Aid an identification of skills gaps and develop and implement training to address these, Input into the design and implementation of systems/ processes to prepare employees for future roles, Report on all completed and outstanding training, Maintain a reference library of guidance documents and training material, Ensure training records are in place for audit purposes, Provide guidance to employees regarding training programmes for their development, Support and partner with HC and other internal stakeholders to ensure training requirements are identified and met, Guide and assist internal SMEs through best practice instructional design for internal training module development, Capability, Capability Manager (as from 12/01/2016), GMP Training Officer (02/09 – 03/2021), 4 Business Supporters, Develop a GMP (Good Manufacturing Practice) training plan in line with the operations plan., Communicate the GMP training plan to internal customers for action., Communicate training results to relevant departments., Ensure that the objectives of the training plan are achieved and updated., Ensure deadlines will be measured against the training plan., Ensure that all personnel are trained in and aware of all policies and procedures., To provide on-the-job training in line with the training plan and the Area Manager’s requirements (GMP Refresher, Remedial training, Record keeping), Conduct induction program for new employee’s i.e (Induction for all facilities)., Conduct contractor induction to external contractors., To assess the effectiveness of the training and the operational effectiveness of employees and give feedback to all trained delegates on competencies., Identify training shortcomings during process failure investigations (deviations) and provide suitable, specific retraining., Develop and / or customize training material., Present, facilitate and co-ordinate training courses., Complete and maintain all training records in an orderly manner., Where SOPs require amendment to reflect current practice, the SOP Compiler has to be notified to ensure that the SOP is amended., Update procedures on a regular basis., When training is conducted, to ensure that all resources are available and in working order., Research best training solutions and practices (webinars) and formulate and implement action plans according to budget restraints and company policies., Assist in aligning training practices to legislation and industry requirement., Assist in the recruitment of new staff., Assist in preparation of evidence for CCMA., Assist in preparation for CCMA case (witness)., Issuing warnings., Assist in closing the skills gap., Conducting internal audits and assisting in the preparation of external audits., Maintain accurate filling and retrieval of documentation., Co-ordinate admin work activities., Maintain a training Learning Management System (SAP SuccessFactors)., Ensure that all reports and statistics are completed monthly and annually via SAP SuccessFactors., Adding/terminating new employees to the SAP SuccessFactors Learning Management System., Capture all training records on the training Learning management System (SAP SuccessFactors)., Guide Training Officers with a User Admin role through a process of creating and managing users in the SAP SuccessFactors Learning Management System., Provide training to all personnel on how to use the SAP SuccessFactors Learning Management System., Control and maintenance of Signature Specimen register., Responsible checking, control, archiving and retrieval of Training files., Coordinate and facilitate plant tours for new recruits., Ensure that the training statistics for Quality Systems Management Review is complete., Project planning and execution., Preparation of Online assessments of exams onto LMS.
• Bodene (Pty) Ltd trading as Intramed (Fresenius-Kabi), 6 Gibaud Road, Port Elizabeth, Eastern Cape, 6014, Pharmaceutical Company, 08/03/1992 - 02/20/2009, Pharmaceutical Services, Stability Coordinator/Administrator (10/99 – 02/2009), General admin duties, Administrative assistance to Change control, Stability, CAPEX compilation, Updating procedures, HR duties, Answer queries, Operating switchboard, Minute taking, Conducting Internal audits, GMP Training to employees in the Small Volume Parenteral (SVP) department, Human Resources, 2006 – 2008, Provident Funds, Performance Management program, Performance appraisals, Ensure compliance with Employment Equity plan and reports, Minute taking, Employee representative, Educational assistance programs, Conducting Interviews, Recruitment and Selection, Training employees in Good Manufacturing Practices (GMP), Compilation of Job Description, Monitoring Absenteeism / Leave Applications, Set up of Disciplinary Hearings, Regulatory Affairs, 08/03/1998 – 10/99, Regulatory Officer, General administrative duties, Updating MRF 1 dossiers ie. Local and International registration purposes, Administrative assistance to Change control, Custodian of Master documents, Answer queries (MCC and general), Chemical Laboratory, 01/1993 – 08/1998, Chemical Laboratory Analyst, Testing of Components, Raw Materials, Large and Small Volume Parenteral, Stability, Oncolytics and Intermediates, HPLC work, Writing up report sheets, Small Volume Parenteral, 12/1992, Small Volume Parenteral Packing Hall, Packer, Micro laboratory, 03/08/1992 – 12/1992, Micro Laboratory Assistant, Water Testing, Environmental Control, Media preparation

• Afrikaans
• English

• Sharon Peo, Special Projects Manager, 0837910066
• Saineshri Reddy, Quality Systems Manager, 0844025323
• Erica Joubert, Stability Manager, 0833864078

• GMP Course (Good Manufacturing Practice), Intramed, 3 days, Bodene, 03/1996 - 04/1998
• First Aid (level 1, 2, 3), St. John Ambulance, 10 Sep 1993 - 08 Nov 1993 - 21 Oct 1994, Bodene
• The exceptional assistant, Fred Prior, 1 day, Bodene
• Medicine Registration for Registration assistants, Health Science Academy, 2 days, Bodene, 08/1999
• Basic Chemistry, PE Technikon, 1 day, Bodene, 11/17/97
• Report writing, University of PE, 1 day, Bodene, 10/2003
• Problem solving Quality 8D TOPS, AddSkills, 1 day, Bodene, 10/15/2003
• Line Supervisor Diploma, Dyna training, 3 months, Bodene, 04/2004 - 06/2004
• Free to grow, Lynn Page & Associates, 4 days, Bodene, 09/16/2004 - 10/01/2004
• Leadership, The Executive Learning Series, 1 day, Bodene, 11/15/2006
• Basic SHE inspection, Nosa, 2 days, Bodene, 06/13/2007 - 06/14/2007
• Assessor Training, Team Consultants, 3 days, Bodene, 07/17/2007 - 07/19/2007
• GMP training, David Begg Consultants, 5 days, Aspen Pharmacare, 02/23/2009 - 02/27/2009
• Effective Trainer Skills, Deloitte (DDI), 2 days, Aspen Pharmacare, 04/02/2009 - 04/03/2009
• MS Excel Intermediate, AddSkills, 1 day, Aspen Pharmacare, 05/21/2010
• Plateau LMS, Allos, 7 days, Aspen Pharmacare, 10/2010
• Assessor, Khanyisela training, 1 day RPL, Self, 12/02/2011
• Moderator, Khanyisela training, 2 days, Self, 02/09/2012 - 02/10/2012
• Design Outcomes-Based Learning Programmes, Primeserv, 3 days, Aspen Pharmacare, 12/09/2013 - 12/11/2013
• Woman in Leadership, NMMU, 2 days, Aspen Pharmacare, 02/22/2016 - 02/23/2016
• Skills Audit workshop, CHIETA, 2 days, Aspen Pharmacare, 04/20/2016 - 04/21/2016
• Management & Supervisory Skills Level 2, KSA, 2 days, Aspen Pharmacare, 11/08/2016 - 11/09/2016
• Effective Discipline & Handling Absenteeism, Global Business Solution, 2 days, Aspen Pharmacare, 05/11/2017 - 05/12/2017
• Law of Evidence, Global Business Solution, 1 day, Aspen Pharmacare, 04/13/2018
• Return on Investment, TNM Corporate Solutions, 2 days, Aspen Pharmacare, 05/06/2019 - 05/07/2019
• Training and Development Management, UCT Online course, Apr – July 2019, Aspen Pharmacare
• TEFL English course, Pangea, 4 weeks, Aspen Pharmacare, 07/04/2019 - 08/04/2019
• Skills Development Facilitator, Khanyisela training, 5 days, Aspen Pharmacare, 12/02/2019 - 12/06/2019
• SAP SuccessFactors, TalenTeam, 5 days, Aspen Pharmacare, 02/17/2020 - 02/21/2020

• ID Number: 731227 0069 083
• Nationality: South African citizen
• Driving License: Code 08 (EB code)

• Innovation in Diversity and Equality 2018 award