Crystal Baxter

• Developed and maintained courteous and effective working relationships.
• Demonstrated leadership skills in managing projects from concept to completion.
• Worked flexible hours.
• Developed strong organizational and communication skills through coursework and volunteer activities.
• Developed strong communication and organizational skills through working on group projects.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Passionate about learning and committed to continual improvement.
• Resolved problems, improved operations and provided exceptional service.
• Strengthened communication skills through regular interactions with others.
• Representing the organisation's interests in the highest decision making bodies of business, government and regulatory authorities.
• Responsible for the leading, planning, organzing and implementing the Customer Services, Operations, Human Resources, Quality, Safety, Security functions of the business.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Revenue and budget management.
• Responsible for implementing the entire start-up function of new
  destinations.
• Co-ordinate teams at various locations and monitor timelines set on project plans for implementation of route development projects.
• Negotiate, secure and monitor the company’s entire operational
  requirements and review developments continuously.
• Providing of timely reports, recommendations and feedback as required by the company’s Leadership.
• Develop and monitor a human resources strategy, training, productivity and motivation within the parameters of the business and ensure positive relations are maintained with all employees.
• Ensuring on time performance of approximately 185 aircraft movements daily.
• Strategic management of ramp operations.
• Passenger handling of the entire Johannesburg operation for the organization.
• Management of the operational budget
• Implementation of a performance management system for staff
• Develop and implement strategies to maximise productivity within ground operations.
• Representing the department as an executive member at the highest decision making structure of the organization operationally as a member of the organization's Group of Companies Social and Ethics Committee.
• Representing the department as a board member for a subsidiary company of the organization's – Skukuza Airport Management Company in thecapacity of directorship

Promote the Airlink brand, products and services.

◼ Manage the entire ground operations of a set of stations.

◼ Manage the entire quality and risk management program for certain

stations.

◼ Responsible for the opening of new stations for the airline.

◼ Act as a liaison between stations and the airlines head office.

◼ Take overall responsibility for the day to day running of a set of stations

• Self-motivated, with a strong sense of personal responsibility.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Developed strong organizational and communication skills through coursework and volunteer activities.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Organized and detail-oriented with a strong work ethic.

◼ Manage and build relationships with high revenue customers to the value

of 27% of SAA revenue.

◼ Implementation of strategies for a differentiated service for this clientele.

◼ Management of staff and departmental budget of R1, 2 m.

◼ Continuously proactively manage any decline in revenue and any decline

in passenger flight activity.

◼ Increase revenue.

◼ Retaining and increasing of high flying customers

◼ Inviting and hosting high flying customers at social events, such as the

president’s cup, women’s golf, etc. and increased visibility of the Voyager

programme.

◼ Increase in customer spending.

◼ Benchmarking and ensuring the program stays in up with new business

trends and services.

◼ Management of customer complaints and improvement of service

◼ Management of ATP tennis players’ accounts

◼ Selected Voyager members – these included high profile customers such

as Government ministers, CEO’s Directors,