Crystal Adams

• Provided training to employees on best practices in quality management, fostering a culture of excellence within the organization.
• Managed and archived quality documentation and participated in internal and external quality audits.
• Updated quality control standards, methods, and procedures to meet compliance requirements.
• Improved quality processes for increased efficiency and effectiveness.
• Increased efficiency of the QMS by regularly reviewing procedures and making updates based on changing business needs or industry advancements.
• Increased customer satisfaction through adherence to quality standards and customer requirements.
• Evaluated quality problems and performed assessments to identify and resolve issues.
• Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
• Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
• Enhanced customer satisfaction by monitoring and addressing customer complaints promptly and efficiently.
• Calibrated instruments and scales in production area and quality lab.
• Optimized supply chain operations through close collaboration with vendors on quality assurance matters, improving supplier relationships over time.
• Mentored and encouraged employees to strive for excellence while fostering professional growth.
• Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
• Devised specifications for processes.
• Coordinated with R&D department to incorporate quality considerations in early stages of product development.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

• Responsible for maintaining ISO 9001:2014 as part of the IMS of the mill.
• Lead a team of 9 Quality Assurers on a 12hour shift basis
• Oversee 2 laboratories and ensure both complies to the IMS standard
• Nonconformance management and control.
• Work Instructions and Procedures are reviewed and updated
• Improved customer satisfaction (internal and external)
• Maintain the Quality Management System (QMS)
• Cost savings through supplier evaluations, overtime control
• Technical support to production during problem solving and optimisation
• Improved on laboratory technology used
• Statistical data analysis and trending, feedback to internal customers
• Ensure 100% availability of testing equipment
• Ensure on time calibration of machinery and equipment
• Ensure daily measurements of water consumption and initiate appropriate action
• Inspection of fresh water reticulation and report leaks
• Monitor effluent disposal

Sections responsible for were the PM1 Dry End, Boiler house, Steam reticulation system, and Coater Machine.

• Continuous plant and process optimization (coordinate and run trials, and develop specifications).
• Process engineering (process variable analysis, trend analysis and improvements, knowledge expertise of chemistry, setting up process specifications)
• Lead process innovations (continuous improvement and product development through process investigations)
• Troubleshoot research and analyse Technical information.
• Provide information, advice and support on technical subjects of the Production process.
• Liaise with chemical suppliers on routine measurements and developments.
• Be involved in plant modifications and HAZOPS and ensure that the modifications are reflected in P&IDs.
• Conducts Technical Standby for mill

Additionally:

Appointed Energy Manager for Cape Kraft Mill in October 2014 (an addition to duties as Senior Process Technician), with the following functions:

- Responsible for the effective functioning of the Energy management team

- Develop Energy metric, baseline, baseload and Energy Performance indicators

- Analyse energy consumption and bills and take appropriate action

- Maintain Energy Conservation Opportunities and Energy Action plans

- Implemented the Energy Management System - ISO 50001 successfullyd

• Exposure to Business units within the mill to obtain a general understanding of procedures and practices within support/service departments. This was putting in perspective the supply chain.
• Compiling/updating/studying of P&IDs and process descriptions
• Understanding and utilising process engineering procedures and documentation standards
• Projects and the procedures involved in project execution
• Introduction to cost management, establishing project budgets and the management of this budget. Project feasibility evaluation and motivation.
• Continuous improvement through process and product development involving, liaise with suppliers for introducing new products to the mill.
• Technical support to the business unit
• Conducting investigations
• Attend MDT (multi-disciplinary team) meetings, business unit morning meetings and process engineering section meetings

7 months of working experience on Project Amakhulu, Sappi Saiccor's R3bil plant expansion in Umkomaas, Durban.