Summary
Overview
Work History
Education
Skills
Personal Details
References
Timeline
Generic
Cristal Carelse

Cristal Carelse

Ward Clerk
Eerste River,WC

Summary

Dynamic and vibrant professional with over 10 years of experience as a Ward Clerk in the Department of Health. Currently seeking a position in Canada as a Ward Clerk. Passionate about patient care and driven by a strong aspiration to become a clinical psychologist within the next two years currently pursuing a Bachelor's in psychology, inspired by a commitment to helping individuals through their trauma. Possessing extensive experience in a 90-bed facility at Eerste River Hospital, with a solid background in hospital allocations. Drawn to Canada's diverse culture and advanced healthcare system, eager to contribute and grow within a supportive environment.

Overview

10
10
years of professional experience

Work History

Administrator clerk (A+ B ward Covid-19 support services OPD + E WARDS) EC

Eerste River Hospital, Western Cape Department of Health
04.2019 - Current
  • Exercised strict confidentiality protocols in all institutional matters.
  • Effective and efficient and caring services within all departments
  • Extensive and excellent computer skills (Microsoft word, excel, presentation and all other software.
  • Organized tasks and set priorities for maximum productivity.
  • Showcased ability in resolving complex issues.
  • Enhanced processes in evaluating requisitions to optimize supply chain operations.
  • Effective and efficient support
  • Appropriate administrative experience of the LOGIS
  • Verified materials received to ensure correct quantity and quality.
  • Reviewed obsolete and damaged inventory assets to assess eligibility for disposal through official publication.

Administrator clerk (Ward 3) (Surgical)

Eerste River Hospital, Western Cape Department of Health
01.2017 - 04.2018
  • Maintain a high level of confidentiality in institution
  • Efficient record keeping of all nursing personnel and patient activities.
  • Checks staff attendance register and makes sure staff are all on duty
  • Sort notice boards posters
  • Complete official duty register 1 week
  • Update statistics, e.g. transfers, deaths, discharges, daily
  • Assisting with the off duties and absenteeism profile
  • Duty roster to be copied for all staff in official books
  • Maintenance of in-service training files and statistics
  • Capturing data to compile monthly, quarterly and annual reports
  • Maintenance of orientation register
  • Maintenance of policy and documentation system
  • Filing of patient documents, e.g. results in their folder
  • Dealing with Locum Agencies.
  • Attending to Financial invoices
  • Attend to Personnel queries, filing of documents
  • Capturing stock on LOGIS system (Supply chain Management)
  • Knowledge of Asset Management in a LOGIS environment.
  • Problem solving abilities and analytical thinking.
  • Ability to handle a high work volume and meet strict deadlines.
  • Ability to function independently as well as part of a multi-disciplinary team.
  • Computer literacy (MS Office Word, Excel, Outlook, e-mail) and LOGIS
  • Demonstrate respect for Hospital property
  • Writing requisitions for additional stock, consumable stock, condemning and repairs
  • Stock control of all equipment daily
  • Check delivery items and report deficits
  • Keep abreast of changes in technology
  • Maintain stock levels
  • Record services rendered to patients on the Clinic on System directly on the Patient’s invoice (Charge entries for the treatment laboratory radiology procedures)
  • Competent in PHCIS, TIER.NET. IDEAL clinics, injani
  • Register ICD10 code on Clinicom.
  • Consult Case Managers on codes for procedures for billing where no code is known
  • Support tasks
  • Arrival of new admissions Check for the admission form and file in the admission folder
  • Ensure sufficient patient stickers in the folders
  • Ensure all admission folders and x-rays are available in the ward
  • Keep record of all admissions and discharge dates in admission book
  • Complete all Case Note Tracking movement of folder on Clinicom system
  • Arrange follow up appointments and transport on discharge of patients
  • Book elective admissions and pre-admission simultaneously to ensure availability of folders on day of admission
  • Ensure all Medical aid patient folders are forward to the Case Manager for correct ICD10
  • Send patient blood, urine specimen to the different labs
  • Effective and efficient support.
  • Assist with Contract Management Effective and efficient support to Supervisor.
  • Appropriate administrative experience of the LOGIS
  • Receiving and issuing of materials by ensuring correct quantity and quality.
  • Recording on-conform items all stock and materials received (PAR’s and NCR’s)
  • Exercising plant-to-plant transfer in case of non-availability of stock in another store or redistribution of slow-moving stock.
  • Reporting put in building and equipment maintenance requirements as part of Health and Safety checks.
  • Control the material replenishment plan (MRP to prevent out of stock situations
  • Identifying obsolete or damaged stock items and or asset inventory items for possible disposal by publication.
  • Maintaining the security of stock in the stores to ensure accountability of Council’s assets.
  • Maintaining good housekeeping that conforms to the Occupational health and Safety act Carrying out physical stock taking continuously, monthly, quarterly, and yearly by reconciling latest stock balances.
  • Checking stock turnover and movement by identifying redundant and or obsolete Supervision of staff
  • Documented latest information in computer system and printed paperwork.
  • Stored and retrieved permanent records on daily basis.
  • Contributed to a positive ward atmosphere through friendly interactions with patients, families, and staff members.
  • Maintained accurate patient records, ensuring confidentiality and adherence to HIPAA regulations.
  • Supported physicians by promptly providing accurate patient information, facilitating timely decision-making and treatment plans.
  • Supported office staff and operational requirements with administrative tasks.
  • Elevated overall effectiveness of the ward by consistently monitoring and updating patient boards, ensuring all pertinent information was visible to staff members.
  • Streamlined administrative processes for improved efficiency in handling patient information and communication between staff members.
  • Reduced wait times for patients by effectively managing appointment schedules and room assignments.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Monitored inventory levels and advised management of need for replenishment.
  • Provided information for patient admissions and discharges to foster timely processing.
  • Processed lab paperwork and requests according to physicians' orders.
  • Assisted with medical coding and billing tasks.
  • Processed medical insurance claims and payments.

Administrator clerk (Emergency centre trauma unit) EC

Eerste River Hospital, Western Cape Department of Health
04.2018 - 03.2019
  • Maintain a high level of confidentiality in institution
  • Efficient record keeping of all nursing personnel and patient activities.
  • Checks staff attendance register and makes sure staff are all on duty
  • Sort notice boards posters
  • Complete official duty register 1 week
  • Update statistics, e.g. transfers, deaths, discharges, daily
  • Assisting with the off duties and absenteeism profile
  • Duty roster to be copied for all staff in official books
  • Maintenance of in-service training files and statistics
  • Capturing data to compile monthly, quarterly and annual reports
  • Maintenance of orientation register
  • Maintenance of policy and documentation system
  • Filing of patient documents, e.g. results in their folder
  • Dealing with Locum Agencies.
  • Attending to Financial invoices
  • Attend to Personnel queries, filing of documents
  • Capturing stock on LOGIS system (Supply chain Management)
  • Knowledge of Asset Management in a LOGIS environment.
  • Problem solving abilities and analytical thinking.
  • Ability to handle a high work volume and meet strict deadlines.
  • Ability to function independently as well as part of a multi-disciplinary team.
  • Computer literacy (MS Office Word, Excel, Outlook, e-mail) and LOGIS
  • Demonstrate respect for Hospital property
  • Writing requisitions for additional stock, consumable stock, condemning and repairs
  • Stock control of all equipment daily
  • Check delivery items and report deficits
  • Keep abreast of changes in technology
  • Maintain stock levels
  • Record services rendered to patients on the Clinic on System directly on the Patient’s invoice (Charge entries for the treatment laboratory radiology procedures)
  • Competent in PHCIS, TIER.NET. IDEAL clinics, injani
  • Register ICD10 code on Clinicom.
  • Consult Case Managers on codes for procedures for billing where no code is known
  • Arrival of new admissions Check for the admission form and file in the admission folder
  • Ensure sufficient patient stickers in the folders
  • Ensure all admission folders and x-rays are available in the ward
  • Keep record of all admissions and discharge dates in admission book
  • Complete all Case Note Tracking movement of folder on Clinicom system
  • Arrange follow up appointments and transport on discharge of patients
  • Book elective admissions and pre-admission simultaneously to ensure availability of folders on day of admission
  • Ensure all Medical aid patient folders are forward to the Case Manager for correct ICD10
  • Send patient blood, urine specimen to the different labs
  • Assisting with waste removed etc. deceased and baby was bff 600g-800g.
  • Preparing all required documents
  • Effective and efficient collections and storage of specimens.
  • Assistant in upkeeping of facility and equipment hygienically in terms of occupational health and safety.
  • Implement and practice Batho Pele principles
  • Preparing bodies for the families viewing once informed of deceased.
  • Gathering the paperwork for the PNO to complete register the death.

Nursing Management Administration clerk (support services) PA

Eerste River Hospital, Western Cape Department of Health
09.2015 - 01.2017
  • Maintain a high level of confidentiality in institution
  • Extensive and excellent computer skills (Microsoft word, excel, presentation and all other software.
  • Render administrative support service to Nursing Management Office
  • Manage the diary of the Nursing Management Office and Deputy Director of Nursing
  • Develop and compile specific correspondence in terms of memorandums, reports and letters as well as develop and maintain registers in terms of inventory, statistics and calculation of printing costs.
  • Overall Management of the component, including but not limited to procedures that are budget control, expenditure, procurement processes, liaising with outside companies for required repairs/upgrading of equipment.
  • Ensuring effective Human Resource Management, disciplinary procedures as well as supervision and evaluation of personnel and your control in line with SPMS Recruitment and selection leave records managing etc., Labour Relations policies and prescripts and Service Level Agreements in respect of Outsourced Services.
  • Provide efficient assistance and support to clients personnel, management and supervisors
  • Effective and efficient communication among all personnel.
  • Providing in-service training
  • Supervisory experience and placement of interns
  • Weekly operations absent and off duty schedule
  • Effective and efficient and caring services within all departments
  • Problem solving abilities and analytical thinking.
  • Compile monthly and quarterly statistics and maintain databases
  • Collecting data for delegation (statistics) report
  • Knowledge of Medical legal
  • High degree of accuracy and care
  • Knowledge of Fleet management
  • Disaster management, planning, planning and working according to policies and procedures.
  • Asset management (removing and condemning etc.)
  • Capturing stock on LOGIS system (Supply chain Management)
  • Knowledge of Asset Management in a LOGIS environment.
  • Operational management (maintain the department and forcing everything is running smoothly and effectively) effective resource management of my department.
  • Ability to function independently as well as part of a multi-disciplinary team.
  • Occupational health and safety knowledge and skills
  • Experience as medical waste disposal and knowledge and skill, policies and procedures
  • Minute taking skills and circulating minutes for the next meeting.

Education

Bachelor of Applied Social Science - Psychology and Counseling

The South African College of Applied Psychology (SACAP)
Cape Town

Hospital Policies And Fees Procedures - Health Administration

Department of Health & Wellness
Cape Town
04.2025

Certificate in Medical Receptionist - undefined

Skills Academy (College SA)
01.2013

Diploma In Healthcare & Therapy - Health And Wellness

International Academy of Health & Skincare
Cape Town
12.2012

Grade 12 - High School

Hottentots Holland High School
Somerset West
01.2008

Computer Fundamentals - undefined

Intuitio College (Cape Town)
07.2006

Skills

  • Strong interpersonal communication skills
  • MS Office Suite
  • Ability to work collaboratively as part of a team
  • Problem Solving
  • Leadership
  • Meticulous attention to detail
  • Excellent Organization skills
  • Poised under pressure
  • Excellent administrative abilities
  • Adaptable within any environment
  • Perform independently
  • Non multi-disciplinary team
  • Great numerical skills
  • Effective customer sales skills
  • In-depth supply chain management experience
  • Good written and communication abilities in various languages
  • Disaster management
  • Risk management
  • Analytical problem solving ability
  • To achieve an organizational objective, my needs to be objective and efficient in what you do
  • Being self-motivated and purpose driven as an individual and striving to deliver the best result
  • I value order and professionalism in the workplace
  • Remaining focused and being determined to achieve set goal

Personal Details

Afrikaans
Advanced (C1)
English
Advanced (C1)

References

Name: Mrs. Johanna Van Wyk

Delegation: Assistant Director of Nursing

Mobile number: +27 79 1383 085

Email address: dcvanwyk1@live.com


Institution: Eerste River Hospital, Western Cape Department of Health

Name: Mr. Geroncio Smith

Delegation: Administration Officer Finance

Mobile number: +27 84 411 4248

Email address: Geroncio.smith@westerncape.gov.za


Institution: Eerste River Hospital, Western Cape Department of Health

Name: Mr. Gamiedoen Karriem

Delegation: Assistant Nursing Manager (Acting)

Mobile number: +27 81 539 7940

Telephone number: +27 21 902 8031/32

Email address: Gamiedoen.karriem@westerncape.gov.za


Institution: Eerste River Hospital, Western Cape Department of Health

Name: Ms. Florence Vermeulen

Delegation: Operational Manager Nursing

Mobile number: +27 76 233 0230

Email address: Florence.Vermeulen@westerncape.gov.za

Timeline

Administrator clerk (A+ B ward Covid-19 support services OPD + E WARDS) EC

Eerste River Hospital, Western Cape Department of Health
04.2019 - Current

Administrator clerk (Emergency centre trauma unit) EC

Eerste River Hospital, Western Cape Department of Health
04.2018 - 03.2019

Administrator clerk (Ward 3) (Surgical)

Eerste River Hospital, Western Cape Department of Health
01.2017 - 04.2018

Nursing Management Administration clerk (support services) PA

Eerste River Hospital, Western Cape Department of Health
09.2015 - 01.2017

Certificate in Medical Receptionist - undefined

Skills Academy (College SA)

Computer Fundamentals - undefined

Intuitio College (Cape Town)

Bachelor of Applied Social Science - Psychology and Counseling

The South African College of Applied Psychology (SACAP)

Hospital Policies And Fees Procedures - Health Administration

Department of Health & Wellness

Diploma In Healthcare & Therapy - Health And Wellness

International Academy of Health & Skincare

Grade 12 - High School

Hottentots Holland High School

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Cristal CarelseWard Clerk