Crisselda Blom

1. Data Capturing
 Accurate capturing of all data requirements within the business process
2. Quoting
 Compiling quotes as requested and ensuring timeous delivery to client
 Accuracy of the quote is of extreme importance
 Inputting quotes and data on the relevant system on behalf of the sales consultant
3. Dealing with invoice and service queries
 Liaising with debtors or Operations to rectify queries.
 Where required request credits for sales consultants to review.
 Keep Sales Consultants and Supervisors up-dated with progress on customer queries
 closure of all complaints specifically required by the Consultant, Supervisor or Manager, as and when required
4. Reporting of Service Contracts and Client Contracts due to expire
5. Keep a Log of Datasheets submitted
 Follow-up on progress
 Liaise proactively with Sales consultants in terms of data sheet progress, delays, additional requirements in order to ensure timeous completion of datasheets
6. Update stats and input data sheets on the system.
 Inputting of data sheets on the system on behalf of the consultant and Sales Manager Supervisor.
 Proactively update consultant’s stats and service contracts. Use business reports to highlight terminations in advance.
7. Compile and send volume reports for clients
 Compile and send volume reports to customers detailing all waste streams and recyclables removed from site within the time period as agreed with the client.
8. Compile month end management reports.
 Pipelines – Consultants, Sales Supervisors and Sales Managers
 Consultants activity reports
 Assist with Quotes, Service Agreements and call cycles
9. General Administration
 Assist with Credit applications, datasheet submission, collection of outstanding monies
 Client liaison as and when required
 Set-up appointments for Sales Consultants/Supervisors/Managers
 Ensure that all filing is up to date on a daily basis (hard copies and e-copies (Docit)
 Ensure office remains clean and tidy at all times
 Put together tender packs
 Ensure that all procedurally correct admin requirements are adhered to in order to complete the Quote and Sale process
 Reports for clients, internal requirements as requested by
 Consultants or Managers as and when required
 Assist in making copies of requisitions or invoicing as required
 Updating notice boards
 Binding of any required documentation
 Ordering stationary

Provide customers with basic product and service information.
 Enter/check customer information on relevant applications.
 Research required using available resources.
 Handling and resolving customer complaints.
 Monitoring carryovers and pro-actively notifying clients or relevant personnel accordingly.
 Ensure that all manifest documents have all relevant information, are generated and are reconciled according to the loads booked.
 Ensure all commercial/non manifest clients are served according to specified schedule.
 Ensure requisitions were completed for any special job required, e.g drums and labels.
 Conduct manifest audit trails daily.
 All rejected manifest queries to be resolved as soon as notification of rejection from the laboratory are received.
 Printing labels when necessary (Regions Specific)
 Ensure workload excepted is in accordance with track capacity.
 Complete CA Sheet- assist with notifying TDS or other disposal points of any changes to CAS.
 Ensure accurate communication between all parties in carrying out all job e.g sub-contractor onsite.
 Ensure regular follow-ups with the control room in order to monitor status of the loads booked.
 Populate information in daily Ops report including all complaints.
 Assist departments such as billing and debtors in getting the correct operational information to resolve queries.
 Follow up on customer calls when necessary.
 Complete and close call logs.
 Log in and out of telephony system when u are at or leave your

 To act as first line of telephonic resolution with SARS.
 To deliver a comprehensive service in respect of standards/routine queries exclusive to Tax.
 To ensure better service delivery, thereby enhancing the public image of SARS.
 To assist with IT, PAYE, UIF, VAT and income Tax queries.
 Assisting with efiling queries and activation of tax types.
 Assisting with easyfile.