Crisan Hendricks
Restaurant / Hospitality Management
Cape Town
Summary
Dynamic Restaurant Manager with a proven track record at Hussar Grill Durbanville, excelling in operations management and customer engagement. Enhanced revenue through optimized table turnover and improved guest satisfaction via staff training. Skilled in inventory control and conflict resolution, fostering a positive work environment and reducing staff turnover.
Overview
2025
2025
years of professional experience
1
1
Language
Work History
Restaurant Manager
Hussar Grill Durbanville
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Carefully interviewed, selected, trained, and supervised staff.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Reconciled cash and credit card transactions to maintain accurate records.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Fostered positive work environment, leading to decrease in staff turnover.
- Increased sales during off-peak hours by creating and promoting special offers.
- Improved operational efficiency by implementing more effective table management system.
- Enhanced team performance by leading weekly training sessions focused on customer service excellence and menu knowledge.
Restaurant Waiter
Hussar Grill Durbanville
11.2018 - 05.2024
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Administrative Assistant
Petro SA
03.2014 - 11.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
Education
No Degree - Legal Secretary
Northlink
PanoramaHigh School Diploma -
President High School
GoodwoodSkills
Staff management
Operations management
Customer engagement
Recruitment
Team management
Inventory control and record keeping
Shift management
Passion for customer satisfaction
Supervisory skills
Complaint resolution
Point of sale (POS) system operation
Food service background
Performance improvement
Customer-oriented
Conflict resolution techniques
Business operations expertise
Reservation handling
Food plating and presentation
Order delivery practices
Regulatory compliance
Pre-shift walk-through
Purchasing and cost control
Table management
Labor and food cost control
Stable work history
Full service restaurant background
Wine history
Inventory control
Multitasking Abilities
Timeline
Restaurant Waiter
Hussar Grill Durbanville
11.2018 - 05.2024
Administrative Assistant
Petro SA
03.2014 - 11.2014
Restaurant Manager
Hussar Grill Durbanville
No Degree - Legal Secretary
Northlink
High School Diploma -
President High School