CRESENCIA MACHESETSA
Customer Service Professional
Pretoria
Summary
Service-oriented Customer Support Representative three years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.
Overview
3
3
years of professional experience
Work History
Customer Support Professional
Elite Oriental Carpets
05.2021 - 03.2024
- Provided exceptional phone and email support, building strong rapport with clients and maintaining positive relationships.
- Utilized CRM software proficiently ensuring accurate documentation of all customer interactions.
- Supported customers via live chat functionality during peak hours, providing real-time assistance for urgent matters effectively and efficiently.
- Collaborated with cross-functional teams to address systemic issues impacting customer experience.
- Maintained high-quality standards with thorough follow-ups on resolved issues to ensure customer satisfaction.
- Conducted regular reviews of support processes, identifying opportunities for continuous improvement and implementing changes as needed.
Education
Law Enforcement Record-Keeping And Evidence Management
University of South Africa
Pretoria South Africa05.2025
High School Diploma -
Holy Trinity Secondary
Pretoria, South Africa 04.2001 -
Skills
Excellent communication: Cultivated persuasive communication skill through active participation in the debate team Consistently articulating compelling arguments and fostering constructive dialogue in competitive environment
Sales negotiation: Deepened my negotiation acumen through selling Forever products, balancing clients needs with business objectives resulting in amplified sales
Proficient in Microsoft Office Suite (Word, Excel, Power point etc)
Collaborated effectively with diverse team to achieve goals on time
Handled customer inquiries with professionalism and efficiency
Timeline
Customer Support Professional
Elite Oriental Carpets
05.2021 - 03.2024
High School Diploma -
Holy Trinity Secondary
04.2001 -
Law Enforcement Record-Keeping And Evidence Management
University of South Africa