CRESENCIA MACHESETSA
Customer Service Professional
Pretoria
Summary
Service-oriented Customer Support Representative three years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.
Overview
3
3
years of professional experience
Work History
Customer Support Professional
Elite Oriental Carpets
05.2021 - 03.2024
- Provided exceptional phone and email support, building strong rapport with clients and maintaining positive relationships.
- Utilized CRM software proficiently ensuring accurate documentation of all customer interactions.
- Supported customers via live chat functionality during peak hours, providing real-time assistance for urgent matters effectively and efficiently.
- Collaborated with cross-functional teams to address systemic issues impacting customer experience.
- Maintained high-quality standards with thorough follow-ups on resolved issues to ensure customer satisfaction.
- Conducted regular reviews of support processes, identifying opportunities for continuous improvement and implementing changes as needed.
Education
Law Enforcement Record-Keeping And Evidence Management
University of South Africa
Pretoria South Africa05.2025
High School Diploma -
Holy Trinity Secondary
Pretoria, South Africa 04.2001 -
Skills
Excellent communication: Cultivated persuasive communication skill through active participation in the debate team Consistently articulating compelling arguments and fostering constructive dialogue in competitive environment
Timeline
Customer Support Professional
Elite Oriental Carpets
05.2021 - 03.2024
High School Diploma -
Holy Trinity Secondary
04.2001 -
Law Enforcement Record-Keeping And Evidence Management
University of South Africa
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