Craig Garth Maart
Sales Team Leader
Brackenfell
Summary
Results-driven Sales Team Leader with proven expertise in building strong teams and motivating exceptional sales results. Ambitious in pursuing opportunities to expand client base and increase group revenue. Expert in building connections and servicing accounts. I
Offer passion for leadership and team building, eager to develop and excel in challenging sales environment. Brings solid foundation in customer service and effective communication, along with ability to quickly learn and implement sales strategies.
Overview
12
12
years of professional experience
23
23
years of post-secondary education
Work History
Sales Team Leader
Debt Rescue
08.2024 - 12.2024
- Drive Sales Consultants conversions from leads to sales
- Assisting with day to day sales calls
- Deliver success against KPI targets and plans, through effective management of people.
- Drive continuous improvement of leads quality by engaging Marketing on a weekly basis and tracking the performance of the leads provided
- Assisting team with resolving complaints and Manage escalations
- Approve 2nd Debt Reviews
- Do dummy proposals
- Monthly One on One with employees and performance management
- Report Monthly on QA of Team calls, emails and WhatsApp’s
- Investigate and report monthly on duplicate leads
- Check that the consultants are completing the necessary steps so that you can promote leads to client phase
- Check that lead statuses are updated on IFE system by consultants
- Open and close of IFE system queues when consultant is not available or available
- Send urgent escalation to other department team leaders
- Assist all staff members daily should they have any complaints and find ways to resolve as quickly as possible
- Keep Team motivated as far as possible to generate efficient deals to strengthen the growth of the company
- Compile and Manage monthly roster for weekends when consultants are required to work
- Recommend any changes to processes
- Compiling BRD`s for continuous process improvement
- To guide and inspire the team
Branch Manager
Old Mutual Finance
06.2019 - 07.2024
- Making sure that marketing activities are executed correctly so that it adds to branch growth and profitability
- Assisting with closing of sales daily
- Monitor sales activities, and make sure monthly targets aswell as KPI Targets are met.
- Conduct customer feedback surveys to improve service delivery
- Monitoring operations to keep process aligned with targets, matching forecasts and service standards
- Build trust with new and existing clients to better serve financial needs, promote branch loyalty and the brand of the branch
- Escalations of complaints and any customer queries
- Boost customer base, acquiring new customers and identifying needs to deliver relevant products.
- Ensure resolution of customer queries and complaints timeously and ownership of issues
- Complete audits and checklists to achieve regulatory compliance
- Keep organizations in compliance with regulations and internal requirements
- Office administration support for the branch (weekly and monthly)
- Design sales and service strategies to improve revenue and retention
- Liaise with sales hub and clear queries and complete all tasks assigned to branch daily
- Oversee day to day functioning of branch operations
- Selected and mentored senior staff, creating successful branch leadership team
- Coaching and training consultants using the companies training modules
- Motivate the team to achieve the high standards
- Knowledge on poor performance process aswell as KPI performance indicators
- Opening and closing of branch
- Weekly audits on bank cards, sim cards and monthly admin
Branch Manager
Hollard
03.2019 - 05.2019
- Designed sales and service strategies to improve revenue and retention
- Train staff to increase sales success and productivity
- Manage daily delivery and dispatch process to guarantee correct routing
- Performed appraisals for branch staff and made training recommendations to develop capabilities and skills
- Reviewed, Refined and strengthened internal process to improve financial control
- Assisted customers with advice and direction on financial planning and insurance needs
- Evaluated and processed customer loan and insurance applications
- Managed sales driven insurance teams to constantly deliver results
- Hired and trained talented workforce equipped to meet financial target
Area Manager
Kuyasa Housing Fund
07.2017 - 02.2019
- Maintained positive, professional working environment to optimize staff and customer satisfaction.
- Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
- Promoted positive customer service experience by promptly resolving conflicts.
- Led, trained and coached employees to consistently meet and exceed target KPIs.
- Coached and mentored junior team members, regularly assessing knowledge and skills gaps and implementing corrective action.
- Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively.
- Supervised and delegated tasks to employees to meet key productivity targets.
- Monitored staff performance, continually seeking ways to improve team delivery for optimized financial success.
- Managed team by offering support and constructive feedback to improve skills and maximize potential.
- Established monthly goals, communicating priorities to staff and closely tracking progress to achieve success.
- Generated strategic weekly Key Performance Indicator (KPI) targets, motivating
Branch Manager
Old Mutual Finance
08.2012 - 06.2017
- Making sure that marketing activities are executed correctly so that it adds to branch growth and profitability
- Assisting with closing of sales daily
- Monitor sales activities, and make sure monthly targets aswell as KPI Targets are met
- Conduct customer feedback surveys to improve service delivery
- Monitoring operations to keep process aligned with targets, matching forecasts and service standards
- Build trust with new and existing clients to better serve financial needs, promote branch loyalty and the brand of the branch
- Escalations of complaints and any customer queries
- Boost customer base, acquiring new customers and identifying needs to deliver relevant products.
- Ensure resolution of customer queries and complaints timeously and ownership of issues
- Complete audits and checklists to achieve regulatory compliance
- Keep organizations in compliance with regulations and internal requirements
- Office administration support for the branch (weekly and monthly)
- Design sales and service strategies to improve revenue and retention
- Liaise with sales hub and clear queries and complete all tasks assigned to branch daily
- Oversee day to day functioning of branch operations
- Selected and mentored senior staff, creating successful branch leadership team
- Coaching and training consultants using the companies training modules
- Motivate the team to achieve the high standards
- Knowledge on poor performance process aswell as KPI performance indicators
- Opening and closing of branch
- Weekly audits on bank cards, sim cards and monthly admin
Education
Certificate in Higher Education - Business Management
Mancosa
01.2023 - Current
Diploma - Professional Cookery
Northlink College Protea Campus
Bellville, WC 01.2005 - Current
Skills
- Key performance indicators setting
- Account analysis expertise
- Motivational leadership style
- Devising business strategies
- People-orientated
- Excellent work ethic
- Excellent organizing skills
- Excellent communication skills
- Multi-tasking
- Team leadership
- Excellent time management
- Employee training
- Strong interpersonal skills
- Complex problem solving
- Ability to function independently and with confidence
- Computer Literacy
- Ability to work in a pressurized environment
- Team Management
- Sales Coaching
- Sales Presentation
- Performance management
- Objection handling
- Problem-solving abilities
- Adaptability and flexibility
- Active listening
- Multitasking Abilities
- Conflict resolution
- Networking skills
Timeline
Sales Team Leader
Debt Rescue
08.2024 - 12.2024
Certificate in Higher Education - Business Management
Mancosa
01.2023 - Current
Branch Manager
Old Mutual Finance
06.2019 - 07.2024
Branch Manager
Hollard
03.2019 - 05.2019
Area Manager
Kuyasa Housing Fund
07.2017 - 02.2019
Branch Manager
Old Mutual Finance
08.2012 - 06.2017
Diploma - Professional Cookery
Northlink College Protea Campus
01.2005 - Current
Similar Profiles
Marothi Josias MashashaneMarothi Josias Mashashane
Debt Counselor at Debt RescueDebt Counselor at Debt Rescue
Dennis HaldermanDennis Halderman
Enrollment specialist at Turbo Debt / National Debt ReliefEnrollment specialist at Turbo Debt / National Debt Relief
Mpumelelo SikakanaMpumelelo Sikakana
Negotiation Consultant at Intelligent Debt Management (Debt busters)Negotiation Consultant at Intelligent Debt Management (Debt busters)
Stefan BlignautStefan Blignaut
Workshop Manager at United ScientificWorkshop Manager at United Scientific
Graham WinterbachGraham Winterbach
Foreman at Dickson Real EstateForeman at Dickson Real Estate