Diy and Industrial design,copywriting for marketing,interior design,fashion,music,art and film!
Craig Rosa
Customer Support Agent
Johannesburg
Summary
Results-oriented Customer Relations Specialist with expertise in operational strategies and small business operations. Enhanced customer satisfaction through effective communication and relationship-building while developing strategies that improved ride efficiency. Committed to delivering value by fostering lasting client relationships and optimizing operational processes.
Overview
43
43
years of professional experience
Work History
Owner/Driver
Bolt E Hailing Company
2017.02 - Current
- Developed operational strategies to enhance ride efficiency and customer satisfaction.
Shareholder Owner Driver
Rose Travel and Enterprises
1992.05 - 2016.10
- Developed and implemented strategic marketing initiatives to enhance brand visibility and customer engagement.
Owner Driver and Driver Liaison Committee Member
Maxi Taxi
1988.06 - 1992.04
- Implemented strategic marketing initiatives to enhance brand visibility and attract new customers.
Library Archive Intern
Imperial Chemical Industries
1986.12 - 1987.12
- Cataloged archival materials to enhance accessibility and organization.
- Assisted in preserving historical documents through proper handling and conservation techniques.
Salesperson
Mervix Clothing Store
1983.12 - 1985.01
- Delivered exceptional customer service, enhancing shopping experiences and fostering client loyalty.
- Assisted customers in product selection, demonstrating in-depth knowledge of current fashion trends.
Education
Bachelor of Arts - Psychology/Sociology
University of South Africa
Pretoria, South Africa 2001.04 -
Skills
Logistics management
Small business operations
Customer relations
Networking skills
Handyman skills
Communication skills
Accomplishments
I built,totally solo,my own double story cottage with a entertainment roof terrace that's accessed from my bedroom,via a pull-down stairway!I did all the work myself which included the bricklaying,plastering,plumbing,electrical,carpentry and welding ect!I also made a set of "James Bond"style flip down number plates for my car!I enjoy solving practical real life problems!
Interests
Homesteading
Timeline
Owner/Driver
Bolt E Hailing Company
2017.02 - Current
Bachelor of Arts - Psychology/Sociology
University of South Africa
2001.04 -
Shareholder Owner Driver
Rose Travel and Enterprises
1992.05 - 2016.10
Owner Driver and Driver Liaison Committee Member
Maxi Taxi
1988.06 - 1992.04
Library Archive Intern
Imperial Chemical Industries
1986.12 - 1987.12
Salesperson
Mervix Clothing Store
1983.12 - 1985.01