Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Craig Rosa

Customer Support Agent
Johannesburg

Summary

Results-oriented Customer Relations Specialist with expertise in operational strategies and small business operations. Enhanced customer satisfaction through effective communication and relationship-building while developing strategies that improved ride efficiency. Committed to delivering value by fostering lasting client relationships and optimizing operational processes.

Overview

43
43
years of professional experience

Work History

Owner/Driver

Bolt E Hailing Company
02.2017 - Current
  • Developed operational strategies to enhance ride efficiency and customer satisfaction.

Shareholder Owner Driver

Rose Travel and Enterprises
05.1992 - 10.2016
  • Developed and implemented strategic marketing initiatives to enhance brand visibility and customer engagement.

Owner Driver and Driver Liaison Committee Member

Maxi Taxi
06.1988 - 04.1992
  • Implemented strategic marketing initiatives to enhance brand visibility and attract new customers.

Library Archive Intern

Imperial Chemical Industries
12.1986 - 12.1987
  • Cataloged archival materials to enhance accessibility and organization.
  • Assisted in preserving historical documents through proper handling and conservation techniques.

Salesperson

Mervix Clothing Store
12.1983 - 01.1985
  • Delivered exceptional customer service, enhancing shopping experiences and fostering client loyalty.
  • Assisted customers in product selection, demonstrating in-depth knowledge of current fashion trends.

Education

Bachelor of Arts - Psychology/Sociology

University of South Africa
Pretoria, South Africa
04.2001 -

Skills

Logistics management

Small business operations

Customer relations

Networking skills

Handyman skills

Communication skills

Accomplishments

I built,totally solo,my own double story cottage with a entertainment roof terrace that's accessed from my bedroom,via a pull-down stairway!I did all the work myself which included the bricklaying,plastering,plumbing,electrical,carpentry and welding ect!I also made a set of "James Bond"style flip down number plates for my car!I enjoy solving practical real life problems!

Interests

Diy and Industrial design,copywriting for marketing,interior design,fashion,music,art and film!

Homesteading

Timeline

Owner/Driver

Bolt E Hailing Company
02.2017 - Current

Bachelor of Arts - Psychology/Sociology

University of South Africa
04.2001 -

Shareholder Owner Driver

Rose Travel and Enterprises
05.1992 - 10.2016

Owner Driver and Driver Liaison Committee Member

Maxi Taxi
06.1988 - 04.1992

Library Archive Intern

Imperial Chemical Industries
12.1986 - 12.1987

Salesperson

Mervix Clothing Store
12.1983 - 01.1985
Craig RosaCustomer Support Agent