Craig Ngidi

• Established and cultivated solid business relationships with new or existing customers.
• Met with clients, delivering presentations and educating on Fleet management and GPS product and service features and offerings.
• Maintained marketplace visibility marketplace by participating in industry-related and community activities.
• Developed and implemented comprehensive business strategies and sales and marketing plans that complemented overall corporate operating plan.
• Led account planning strategy sessions aimed at retaining and acquiring customers and increasing business opportunities.
• Targeted and prospected for new business through telemarketing, individual creativity and innovation.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Promoted continuing education opportunities for sales team to bolster skills and add value to department.
• Researched competitors' activities and products to uncover new trends
• Tracked pipeline data, won vs. lost opportunities and lead response times with Salesforce CRM.

● Develop and maintain strategic long-term trusting
relationships with high volume clients to accomplish
organic growth and long-term company objectives
● Research key customer wants and needs
● Suggest solutions that answer client's needs and wants
● Ensure the ordered products are delivered in a timely
manner
● Serve as contact point for key customers and internal
teams
● Resolve customers' complaints in an effective and
respectful way
● Gather, report and communicate customers' feedback
on service, technology and product delivery
● Research and source new potential clients
● Measure, track and analyze key account metrics
● Create reports for upper management
● Keep abreast with industry and market trends and best
practices

● Reached out to potential customers via telephone, email and in-person inquiries.

● Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
● Developed and implemented favourable pricing structures balancing firm objectives against customer targets.
● Implemented successful approaches to revitalize underperforming product lines and create new profit-generating enterprises.
● Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
● Established relationships with key decision-makers within customer's organization to promote growth and retention.
● Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
● Created reports and presentations detailing business development activities.
● Collaborated with sales and marketing departments to support project rollout.
● Performed client research and identified opportunities for account growth, account penetration and market expansion.
● Performed research to uncover potential target areas, markets and industries.
● Generated new business with marketing initiatives and strategic plans.
● Worked with existing customers to increase purchases of products and services.
● Taught consultative selling techniques to new and existing staff members to build expertise.
● Devised effective marketing, sales and other promotional initiatives.
● Negotiated, prepared and signed contracts with clients.
● Represented company and promoted products at conferences and industry events.

● Developing and managing a portfolio of Key Accounts
● Achieving monthly sales targets by identifying and developing new customers
● Ensuring high levels of customer satisfaction as well as up-sell and cross-sell potential within existing customers to maximize share of wallet
● Coordinating pre-sales and post-sales follow up
● Achieving and exceeding weekly and monthly KPIs
● Key Accounts Analysis
● Monitoring market trends and providing regular competitor feedback
● Improved account management by predicting potential competitive threats and outlining proactive solutions.
● Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
● Consistently achieved top ranking in revenue and profit growth.
● Maintained responsibility of sales, contracts, negotiations and reporting for accounts worth over R175 Million
● Leveraged strategic planning to penetrate key accounts.

● Manage day-to-day operations within the organization
● Oversee employee work on a daily basis to ensure adherence to organizational standards and guidelines
● Meet regularly with managed employees to provide critical feedback and encouragement
● Manage employee schedules, to include setting hours and timesheets
● Track employee activity, to include successful completion of designated tasks
● Liaise with senior-level officers to coordinate and report on ongoing issues
● Create and deliver reports to senior-level officers and maintain effective meeting notes
● Identify organizational or employee-related issues and create effective solutions
● Planned operations to meet established schedules, factoring in order demands and business forecasts.
● Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
● Dedicated to expanding client bases by building lasting relationships.
● Drove revenues and team morale by developing and deploying sales contests.
● Oversaw budget planning, strategy development, community outreach for organization.
● Capitalized on new sales and business opportunities when developing partnerships with other companies, successfully increasing sales volume 70%.

● Building and maintaining relationships with clients and key personnel within stakeholders' companies
● Conducting business reviews to ensure clients are satisfied with the services rendered to them
● Attending meetings with clients to build relationships with new and existing accounts
● Achieving targets and KPI's as set by the AGM
● Carrying out client satisfaction surveys and reviews
● Monitoring company performance against service level agreements and flagging potential issues
● Liaising with internal departments to ensure client needs are fulfilled effectively.
● Built relationships with customers and community to promote long term business growth.
● Performed outside business-to-business sales with proven proficiency in prospecting and territory management.
● Developed new business relationships and maintained existing through regular communications and effective account management.

● Proactively manage and respond to all Landside operational requirements
● Identify and initiate continuous improvement initiatives that will improve customer and stakeholder service levels
● Monitor and manage the Service Level Agreements (SLA), ensuring that agreed benchmarks are met and remedial action is taken
● Respond to Landside queries, requests and complaints as per set deadline
● Effectively manage the Emergency Response Preparedness and contingency Plans
● Manage and coordinate infrastructure usage and ensure optimum performance and availability
● Anticipate the occurrence of possible irregularities and mitigate airside operations shortfalls
● Complete audits accurately and on time, ensure (ASQ/QMS) benchmarks are improved
● Ensure that Landside contractor/s and their staff meet and adhere to operational requirements
● Compile reports to monitor progress and trends and oversee improvement initiatives processes
● Ensure that all health, safety and other applicable policies and legislation in the landside are adhered to by passengers, partners and stakeholders and that customer satisfaction is maintained at all times

● Scheduled and attended meetings with clients and prospective clients as requested.

● Organized daily workflow and assessed appropriate staffing to provide optimal service.

● Established performance and service goals and held associates accountable for individual performance.

● Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.

● Investigate and determine clients wants and needs
● Plan and manage digital strategies for clients and work towards defined goals
● Present and consult clients on social media and digital marketing strategies
● Analyze effectiveness of digital campaigns
● Recommend, design and implement digital projects to increase their ROI
● Define SMART KPIs and metrics to track for each client
● Prepare client proposals & present reports on clients' progress
● Answer client queries promptly and efficiently
● Keep abreast with new trends in digital technology
● Foster strong and long-term client relationships
● Be sensitive to the current market trends by observing regularly and performing competitor analysis in a bid to stay ahead
● Plan and implement digital strategies by taking into consideration the specific requirements of the clients

● Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
● Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
● Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
● Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
● Performed targeted collections on past due accounts aged over 90 days.

● Monitor and handle all escalations from clients and executives Ensure SLA levels are achieved Conduct training and coaching sessions with agents Handle all disciplinary and probation matters.
● Resolved complaints to satisfy customers and encourage future transactions.
● Trained and coached new call center team members on computer systems and customer service strategies.
● Effective liaison between customers and internal departments.

● Trained and mentored new employees on collection methods, documentation requirements and performance strategies.

● Worked with legal resources and recovery teams to manage default issues.

● Facilitated successful internal and external audits through sound and thorough documentation.

● Set up and updated customer accounts and CRM with interactions, payments and personal information.

● Assessed personnel performance and implemented incentives and team-building events to boost morale.
● Managed CRM database, including troubleshooting, maintenance, updates, and report generation.
● Established and developed a highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
● Interacted with customers professionally by phone, email, or in-person to provide information and directed to desired staff members.
● Established efficient workflow processes, monitored daily productivity, and implemented modifications to improve overall e effectiveness of personnel and activities.
● Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
● Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.

● Achieve individual monthly / quarterly sales targets as set by management.
● Including regularly liaising with vendors, prospective clients, and any other essential parties.
● Complete all necessary documentation associated with signing up subscriptions.
● Provide regular written and oral feedback to clients on market indicators and buyer interest.
● Increased sales by offering advice on purchases and promoting
additional products.
● Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
● Engaged with customers to effectively build rapport and lasting relationships.

● Maintaining and monitoring project plans, project schedules, work hours, budgets, and expenditures.
● Organizing, attending, and participating in stakeholder meetings.
● Documenting and following up on important actions and decisions from meetings.
● Preparing necessary presentation materials for meetings
● Ensuring project deadlines are met.
● Determining project changes.
● Providing administrative support as needed.
● Undertaking project tasks as required.
● Developing project strategies.
● Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project.
● Assess project risks and issues and provide solutions where applicable.
● Ensure stakeholder views are managed towards the best solution
● Chair and facilitate meetings where appropriate and distribute minutes to all project team members.
● Create a project management calendar for fulfilling each goal and objective.

● Present, promote and sell products/services using solid arguments to existing and prospective customers
● Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
● Establish, develop and maintain positive business and customer relationships
● Reach out to customer leads through cold calling
● Expedite the resolution of customer problems and complaints to maximize satisfaction
● Achieve agreed upon sales targets and outcomes within schedule
● Coordinate sales effort with team members and other departments
● Analyze the territory/market's potential, track sales and status reports
● Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
● Keep abreast of best practices and promotional trends
● Continuously improve through feedback

● Follow all company guidelines regarding packaging.
● Identify and dispose of defective items.
● Properly use packaging materials, including hand tools, glues, nails, padding, etc.
● Keep complete records of all materials that go through the warehouse.
● Maintain a clean work area.