Craig Kudzai Munemo
Johannesburg
Summary
Salesforce administrator and operations controller with a proven track record in optimizing business processes. Expertise in managing Salesforce system administration, ensuring data accuracy and availability. Proficient in developing insightful reports that drive revenue through effective data analysis. Strong communicator with problem-solving skills, facilitating collaboration across teams and maintaining data integrity.
Overview
2026
2026
years of professional experience
Work History
SALESFORCE ADMINISTRATOR
RELOAD AQUARIUS SHIPPING INTERNATIONAL
Johannesburg
06.2019 - Current
- Identified necessary process changes to improve business effectiveness. Supported Salesforce environment as primary system administrator for multiple users. Maintained user account records, dashboards, and other tasks to ensure data accuracy and availability. Created and updated reports in Salesforce to extract insights for business revenue growth. Assisted in assessing, extending, and concluding new development requests. Utilized Salesforce tools effectively while promoting their benefits within the organization. Removed access credentials for departing employees. Prepared operational procedure manuals for Salesforce users. Provided training to new and inexperienced Salesforce users to enhance skills and participation. Acted as liaison between application developers and users to leverage efficiencies and improve processes. Collaborated with management to establish processes supporting administrative development and change management. Worked independently with user community and management to define and document development requirements.
OPERATIONS CONTROLLER
RELOAD AQUARIUS SHIPPING INTERNATIONAL
- Freight forwarding and logistics in general working with raw tobacco and cotton and other various goods.
- Tobacco & Cotton exports shipments from South Africa to various other countries worldwide.
- Imports into South Africa.
FIELD MAINTENANCE ENGINEER
CROVENET SOLUTIONS
- Printing
- Computer Sales, Repair & Maintenance
- Internet Service
- Networking, routers, switches, servers
- Antivirus
- Operating System
- Systems Diagnosis
Education
National Certificate - Information and Communication Technology
HARARE POLYTECHNIC COLLEGE
HARARE, ZIMBABWECertificate - PC Maintenance and Repairs
UNIVERSITY OF ZIMBABWE
HARARE, ZIMBABWECOMPTIA N+ CERTIFIED -
COMPTIA A+ CERTIFIED -
Skills
- Salesforce administration and training
- Customer relationship management
- Data analysis
- Process improvement
- Project management
- Reports and dashboards
- User training
- Lightning experience
- Salesforce administration
- Business insights
- Development requirements
- Reports and dashboards production
- Troubleshooting
- Network Engineering
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- G-Suite
- Time management
- Presentation skills
- Installation and maintenance of microwave and RF communication systems
- Freight forwarding
- Logistics
- Salesforce Admin
- Telecommunication systems
- Networks
- Network Technician
- Radio Bench Technician
- Project Management
Languages
English
Shona
Custom Section
FN446970
References
- RELOAD AQUARIUS SHIPPING INTERNATIONAL PTY LTD, Adelaide Zvareva, Shipping Manager, +2783 706 6087
- Fortune Matikiti, Commodities Manager, +2783 706 6090
CURRENT STUDIES
- SALESFORCE CERTIFIED ADMINISTRATOR
- SALESFORCE CERTIFIED DEVELOPER
- CYBER SECURITY
- SECURITY+
Timeline
SALESFORCE ADMINISTRATOR
RELOAD AQUARIUS SHIPPING INTERNATIONAL
06.2019 - Current
OPERATIONS CONTROLLER
RELOAD AQUARIUS SHIPPING INTERNATIONAL
FIELD MAINTENANCE ENGINEER
CROVENET SOLUTIONS
National Certificate - Information and Communication Technology
HARARE POLYTECHNIC COLLEGE
Certificate - PC Maintenance and Repairs
UNIVERSITY OF ZIMBABWE