Salesforce AI Associate Certification
Craig Kudzai Munemo
KEY ACCOUNT SPECIALIST / SALESFORCE ADMINISTRATOR
CITY DEEP
Summary
Developed key skills in fast-paced, collaborative environment, including CRM management, data analysis, and user training. Looking to transition into new field, leveraging strong problem-solving abilities and commitment to improving operational efficiency. Excels in roles requiring adaptability and innovative solutions.
Experienced with managing end-to-end logistics process, ensuring timely and cost-effective delivery. Utilizes strategic planning and coordination to optimize shipment routes and schedules. Track record of maintaining compliance with international shipping regulations and fostering strong relationships with clients and carriers.
Overview
2025
2025
years of professional experience
5
5
Certifications
2
2
Languages
Work History
Field Maintenance Engineer
CROVENET SOLUTIONS
MIDRAND
- Provided on-site technical support for clients, including computer repairs, network troubleshooting, and software installations
- Installed and configured networks, routers, and other networking devices
- Provided technical support and troubleshooting for various operating systems and software applications
- Streamlined maintenance processes by developing and implementing standardized procedures and best practices.
- Improved system performance through troubleshooting, diagnosing, and resolving complex technical issues.
- Reduced downtime through proactive monitoring of equipment health, enabling early detection of potential failures.
- Supported new equipment installations, ensuring proper setup and integration into existing systems.
Key Account Specialist - Freight Forwarding
RELOAD AQUARIUS SHIPPING INTERNATIONAL
JOHANNESBURG
06.2019 - Current
- Managed the end-to-end logistics for tobacco and cotton shipments, including international transportation, customs clearance, and documentation
- Developed and maintained strong client relationships, ensuring customer satisfaction and loyalty
- Streamlined logistics processes, identified cost-saving opportunities, and implemented strategies to improve operational efficiency
- Proactively identified and mitigated potential risks within the supply chain
- Ensured compliance with all relevant regulations and standards
- Utilized Salesforce CRM to manage client data, track shipments, and generate reports
Salesforce Administrator
RELOAD AQUARIUS SHIPPING INTERNATIONAL
JOHANNESBURG
06.2019 - Current
- Managed the day-to-day administration of the Salesforce CRM system
- Configured and customized Salesforce to meet the specific needs of the freight forwarding department
- Provided training and support to team members on Salesforce usage and best practices
- Developed and maintained custom reports and dashboards to track key performance indicators (KPIs)
- Ensured data integrity and accuracy within the Salesforce system
- Collaborated with stakeholders to identify and implement process improvements
Education
Graduate Certificate - Information And Communication Technology
COMPTIA
SOUTH AFRICA 01.2011 - 12.2012
Graduate Certificate - Information And Communication Technology
HARARE POLYTECHNIC COLLEGE
ZIMBABWE 04.2001 -
Graduate Certificate - Information And Communication Technology
UNIVERSITY OF ZIMBABWE
ZIMBABWE 04.2001 -
Skills
Lightning experience
Salesforce analytics
Security management
Data management
User administration
Dashboard creation
Problem-solving abilities
Excellent communication
Supply chain
Freight management Know-how
Documentation and paperwork
Transportation management
Staff training and development
Critical Decision-making
Freight forwarding
Logistical operations
Certification
CompTIA N+ Certified
Interests
Salesforce Certified System Administrator
Timeline
Key Account Specialist - Freight Forwarding
RELOAD AQUARIUS SHIPPING INTERNATIONAL
06.2019 - Current
Salesforce Administrator
RELOAD AQUARIUS SHIPPING INTERNATIONAL
06.2019 - Current
Graduate Certificate - Information And Communication Technology
COMPTIA
01.2011 - 12.2012
Graduate Certificate - Information And Communication Technology
HARARE POLYTECHNIC COLLEGE
04.2001 -
Graduate Certificate - Information And Communication Technology
UNIVERSITY OF ZIMBABWE
04.2001 -
Field Maintenance Engineer
CROVENET SOLUTIONS
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