Craig Jeniker

• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
• Put together sales proposals and contracts.
• Attended monthly sales meetings and quarterly sales trainings.
• Contributed to team objectives in fast-paced environment.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Consulted with businesses to supply accurate product and service information.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Quoted prices, credit terms and other bid specifications.
• Developed and maintained strong working relationships with automotive professionals within assigned territory.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Kept detailed records of daily activities through online customer database.
• Completed all call reports, paperwork and on-going personal training by required deadred assistance with selecting merchandise, finding accessories and completing purchases.
• Liaised between clients and support team to quickly resolve issues.
• Demonstrated consistent track record of overachieving sales quotas.
• Developed, maintained and utilized diverse client base.
• Built diverse and consistent sales portfolio.
• Negotiated prices, terms of sales and service agreements.
• Worked independently with minimal supervision.

• Networked to increase client base and encourage existing clients to expand financial portfolios.
• Helped clients plan for and fund retirements using mutual funds and other options to manage, customize and diversify portfolio.
• Develop and maintain business relationships and to grow market share and manage a profitable portfolio of Retail Bank to strategic income clients through reliable and appropriate financial solutions.
• Conduct detailed assessment of client needs and maintain lucrative investment portfolios
• Proactively sell alternative delivery channels to clients
• Offer clients packaged financial solutions based on an assessment of their needs
• Complete motivations for credit approval and follow up the process to ensure that overdrafts are loaded
• Explain product details and negotiate rates with the product area
• Research sales potential in the local area
• Log and action general queries and complains related to account opening
• Score credit applications using the banks scoring system
• Grow market share by attracting new business
• Achieve non-interest revenue growth targets
• Achieve compliance as per laid down legislation and regulation
• Promoted all financial products by maintaining excellent service offering knowledge.

Targeted to grow the retail client base and income by selling banking and insurance products to retail clients

Achieve agreed sales targets

Develop business opportunities within client base

Convert qualified leads into sales

Deliver service excellence to customers

Determine and satisfy financial needs of customers

Provide appropriate banking advice

Cross selling, ie offering additional products after assessing client’s needs

Utilise internal and external networks to ensure target achievement

Continuous upgrading of own skills and knowledge in terms of changing industry requirements

• Merchandising store and preparing for peak period sales
• Manage sales performance of Sales Consultants to achieve set target
• Reporting on sales performance to the Regional Manager
• Drive staff performance through visible leadership, mentoring and coaching
• Providing guidance to staff for their personal and career development
• Ensuring that staff are optimally skilled for execution of their roles
• Manage sales performance of Sales Consultants and implement corrective actions to achieve
• Set target objectives when needed
• Reporting on sales performance to the Regional Manager
• Providing guidance to staff for their personal and career development