Craig Evans
Regional Manager
Johannesburg
Summary
Experienced with managing multi-regional operations and leading teams to achieve goals set out by corporate. Utilizes planning and leadership towards staff to drive performance and create operational improvements. Track record of fostering effective team collaboration and delivering consistent results.
Overview
10
10
years of professional experience
Work History
Store Manager
Vaperite
09.2014 - 10.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Supervised guests at front counter, answering questions and providing feedback regarding products.
Procurement Assistant
Charlies Vape Lounge
06.2020 - 09.2021
- Facilitated timely delivery of goods by closely monitoring orders and addressing any delays or discrepancies promptly.
- Assisted in evaluating and analyzing offers received from suppliers and service providers.
- Maintained monthly procurement plan to support timely supply and delivery of quality supplies and equipment.
- Monitored payments by closely comparing purchase orders and contracts to delivered services and inputs.
- Enhanced supplier relations through consistent communication, fostering a positive working relationship and securing better pricing options.
- Conducted thorough market research to identify potential suppliers and products, leading to an expanded vendor network and more competitive pricing and product selection for retail customers.
Regional Manager
Blue Falcon Group
10.2021 - Current
- Implemented cost-cutting measures across the region that led to savings within the company without compromising service quality or employee satisfaction.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product enquiries or dissatisfaction with service.
- Motivated subordinate staff to achieve ambitious sales targets set out by directors by establishing a competitive incentive structure and celebrating team accomplishments.
- Established and maintained operational and administrative standards for currently 7 locations but in total over 40 different locations over the years.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Optimized inventory management systems for reduced stock discrepancies, minimizing losses due to shrinkage and or thefts.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes with my subordinates.
- Supervised various locations, enforcing high-quality standards of operation.
- Interviewed, recruited and hired employees and implemented company procedure to promote positive feedback and engagement from customers and seniors.
- Established team priorities, maintained schedules and monitored performance based on staff schedule requests and company required hours.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
High School Diploma -
Edenvale High School
Johannesburg, South Africa 04.2001 -
Skills
Sales strategies and reports
Operational management
Performance management
Recruiting and hiring
Goals and performance
Policies and procedures
Staff supervision and training
Administration and reviews
Asset control
Decision-making and execution
Timeline
Regional Manager
Blue Falcon Group
10.2021 - Current
Procurement Assistant
Charlies Vape Lounge
06.2020 - 09.2021
Store Manager
Vaperite
09.2014 - 10.2019
High School Diploma -
Edenvale High School
04.2001 -