Courtney Maleking
Sophiatown
Summary
With over 5 years of experience as an office administrator and personal assistant, combined with expertise in claims processing within the insurance sector and a background in hospitality management. I bring a versatile customer-centric approach to my work with success and grace. My proven ability to manage complex processes, deliver exceptional administrative support, and build positive client relationships are complemented by my Diploma in Hospitality Management, showcasing my commitment to efficiency and service excellence.
Overview
13
13
years of professional experience
Work History
Personal Assistant
Wirehouse Financial Services
03.2018 - 12.2023
- Managed email correspondence, including sending reminders and organizing travel plans for the manager and CEO
- Scheduled and coordinated appointments, ensuring efficient use of time for all involved parties
- Organized office events to foster team cohesion and improve office morale
- Handled incoming calls, took messages, and accurately recorded important information
- Assisted with financial tasks, including creating budgets, supporting bookkeeping operations, and managing project costs
- Maintained and updated reports and spreadsheets, ensuring accurate information management
- Coordinated work-related events and communicated work-related concerns to relevant stakeholders
- Provided hospitality to clients and guests, contributing to a welcoming office environment
- Addressed risks and corporate responsibility issues, ensuring compliance with legal regulations
- Prepared agendas and presentations, ensuring professional and organized materials
- Managed office supply orders and ensured timely replenishment of necessary materials
- Provided administrative assistance by drafting emails, memos, and communications for management
- Responded promptly and competently to customer inquiries, handling requests effectively
Litigation Assistant
Road Accident Fund
01.2015 - 09.2016
- Captured data and managed claims files, ensuring accuracy and efficiency in documentation
- Scheduled meetings and followed up on settlement paperwork to ensure timely processing
- Handled all administrative tasks, supporting smooth workflow and efficient operations
- Assisted in drafting orders and summonses in compliance with legal requirements
- Conducted audits, verified claimant identities, and tracked file status to ensure proper management
- Processed new opinions and correspondence from panel attorneys to support case progress
- Filed and created copies of files, forwarding them to relevant panel attorneys as necessary
- Assisted in compiling weekly and monthly statistics to monitor departmental performance
- Uploaded payment files and court orders for approval, ensuring accurate processing
- Drafted undertaking copies in accordance with court instructions for case completion
Data Capturer
Road Accident Fund
09.2012 - 12.2014
- Captured, updated, and verified data on claimed files to ensure accurate record-keeping
- Audited claimant identification, file duplication, and status to maintain database integrity
- Received and processed new opinions and correspondence from panel attorneys
- Interacted telephonically with clients, including lawyers, road accident victims, and panel attorneys
- Managed file documentation, including filing, copying, and distributing files to relevant stakeholders
- Prepared weekly and monthly statistical reports to support departmental decision-making
- Diarized and followed up on requested information, files, and settlement documents to ensure timely processing
- Assisted with data clean-up initiatives to maintain data consistency and integrity
- Generated reports and extracted necessary data for team use
- Ensured strict adherence to data entry procedures, maintaining consistency and accuracy
- Uphold confidentiality and compliance with data protection policies
Reservations Agent – Reservations
Crown Plaza Rosebank
08.2011 - 08.2012
- Assisted clients with inquiries and provided expert advice on bookings, reservations, and travel arrangements
- Supported clients in obtaining reservations, including using self-service systems and collaborating with sales managers
- Managed advance deposits on reservations and ensured accurate room allocation for arrivals, including Aircrew members
- Welcomed guests upon arrival and facilitated seamless check-ins and check-outs, including billing preparation
- Performed guest relations duties, fostering positive experiences for hotel guests
- Operated the switchboard to handle incoming calls efficiently
- Compiled and analyzed daily, weekly, and monthly reservation statistics to support management reviews
- Assisted sales consultants with rate adjustments and special offers to drive hotel bookings
- Achieved 95% customer satisfaction rate through exceptional service – mystery guest
Assistant Front Office Manager
Protea Hotel Hazyview
01.2011 - 06.2011
- Managed reservations and liaised with clients to secure bookings, ensuring a seamless guest experience
- Marketed hotel services to attract future business and facilitated event bookings
- Operated the switchboard and updated reservations promptly
- Oversaw guest check-ins and check-outs, including direct billing and accurate revenue reporting
- Assisted with banqueting operations and managed guest relations to maintain high service standards
- Processed daily EOD procedures, ensuring all postings were accurate and revenue reports were distributed
- Supported housekeeping by managing purchases and monitoring costs against budget parameters
- Developed strong relationships with repeat guests, increasing loyalty
Education
National Diploma - Hospitality Management
University of Johannesburg – School of Tourism and Hospitality
01.2012
Matriculation Certificate - undefined
The Hill High School
01.2008
Life Skills and Mentorship Certificate - undefined
Accenture
01.2007
Skills
- Customer Service
- Organizational and Multitasking Management
- Client Relations and Administrative Support
- Claims Processing (Insurance)
- Data Entry and Operations Management
- Travel Administration and Event Coordination
- Accounting Ledger Management
- Document Preparation and Reporting
- Communication (Verbal and Written) and Interpersonal Skills
- Proficiency in Microsoft Office Suite (Excel,Word,Outlook)
Additional Information
References
Mr. F ArendsOffice Manager | Wirehouse Financial Services | Phone: 069 490 6160
Mrs. Nomboniso MogashoaSenior Leader | Road Accident Fund - Johannesburg Branch | Phone: 082 468 4993
Mrs. Candice van HeerdenReservations Manager | Crowne Plaza - Rosebank | Phone: 079 556 0601
Timeline
Personal Assistant
Wirehouse Financial Services
03.2018 - 12.2023
Litigation Assistant
Road Accident Fund
01.2015 - 09.2016
Data Capturer
Road Accident Fund
09.2012 - 12.2014
Reservations Agent – Reservations
Crown Plaza Rosebank
08.2011 - 08.2012
Assistant Front Office Manager
Protea Hotel Hazyview
01.2011 - 06.2011
Matriculation Certificate - undefined
The Hill High School
Life Skills and Mentorship Certificate - undefined
Accenture
National Diploma - Hospitality Management
University of Johannesburg – School of Tourism and Hospitality
Similar Profiles
Michael SmithMichael Smith
Vice President/Product Director at Voya Financial/ING/Aetna Financial ServicesVice President/Product Director at Voya Financial/ING/Aetna Financial Services
Heather MooreHeather Moore
Team Leader/Supervisor in Customer Experience at GM Financial- Americredit Financial ServicesTeam Leader/Supervisor in Customer Experience at GM Financial- Americredit Financial Services
Christian WallaceChristian Wallace
Financial Paraplanner at M Financial Planning Services (LPL Financial)Financial Paraplanner at M Financial Planning Services (LPL Financial)