Courtney Chauke
Pretoria
Summary
Motivated professional demonstrating strengths in customer service and interpersonal communication. Adapts to diverse challenges through effective complaint handling and teamwork. Committed to fostering positive experiences and contributing to overall team success.
Overview
10
10
years of professional experience
Work History
CCC
Bidvest FM
Pretoria
09.2023 - Current
- Managed complaints with calm, clear communication and problem-solving.
- Picked up additional tasks to aid team success.
- SAP System Knowledge
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Met schedule using excellent planning and coordination skills.
- Prepared range of written communications, documents and reports.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Developed excellent working knowledge of industry trends and improvements in processes.
Concierge
Bidvest FM
Pretoria
12.2015 - Current
- Achieved excellent client satisfaction by delivering exceptional and attentive service.
- Handled guest requests and queries with utmost professionalism, resolving issues promptly to maintain positive guest experiences.
- Maintained room inventory for occupancy, reservations and room assignments.
Education
NVQ Level 5 - Generic Management
Imsimbi
South Africa2027
NVQ Level 4 - Business Administration
Imsimbi
South Africa2023
Certificate of Higher Education - Matric
Flavious Mareka High
Pretoria 2004
Skills
- Customer service
- Complaint resolution
- Team collaboration
- Operational improvement
- SAP system
- Problem solving
- Written communication
- Scheduling coordination
- Positive communication
- Room inventory management
- Active listening
- Willingness to learn
- Leadership
- Commitment to excellence
- Health and safety awareness
- Deadline management
- Project planning and coordination
- Complaint handling and resolution
Timeline
CCC
Bidvest FM
09.2023 - Current
Concierge
Bidvest FM
12.2015 - Current
NVQ Level 5 - Generic Management
Imsimbi
NVQ Level 4 - Business Administration
Imsimbi
Certificate of Higher Education - Matric
Flavious Mareka High