Summary
Overview
Work History
Education
Skills
Personal Information
General Remarks
Hobbies and Interests
Timeline
Intern
Courtney Brink

Courtney Brink

Cape Town,WC

Summary

I’m a skilled talented individual looking for employment at your company. My commitment towards achieving my goals is reflected in the quality of my work and I believe I can be an asset to the company. I am fit & proper with over 15 years of customer service and sales experience within the financial industry. I pride myself on my work and believe that always putting your best foot forward in the workplace is what gets you counted and seen. I am very tenacious as an individual and believe that doing the right thing all the time, especially in the financial environment that we work in, is of absolute importance. I do not at all compromise my integrity. Throughout my working journey, I have always been curious and invested and have taken in so much that I can add it to specific areas of my duties whether it be coaching a colleague, giving input when needed, and motivating someone who needs it from time to time. I am extremely assertive when it comes to collaboration and a real team player. I can get individuals to buy in when it comes to change. I am extremely confident that I am ready for the next chapter.

Overview

27
27
years of professional experience

Work History

Product Specialist

Simply Financial Services
10.2023 - 02.2025
  • Selling Life, funeral and disability policies
  • Ensuring that every policy is compliant and captured correctly
  • Reason for leaving: Simply Financial Services needed to downsize due to the retail space not being profitable resulting in a mutual separation between myself and the company.

Outbound New Sales Consultant

Direct Axis/FNB
10.2012 - 01.2023
  • Achievement of targets for business
  • Run/facilitate Mission Directed Business Units meetings and 2IC in a team
  • Manage own development to increase own competencies.
  • Facilitate department awards with Contact Centre Managers
  • Reason for Leaving: I went on to start a business with someone and it was a total failure. This person who I trusted ran away with all of my hard earned money. One of the biggest and valuable lessons I've learned in my life.

Salesperson

A1 FINANCIAL SERVICES (CURRENT)
05.2025 - Current
  • Selling car track and netstar tracking systems via cold calling
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.
  • Set and achieved company defined sales goals.
  • Starting working in the insurance space for Old Mutual Iwyze campaign - short term insurance

Customer service consultant/stand-in team leader

Stream Global Services
01.2005 - 01.2012
  • Achieving and maintaining all KPIs
  • Managing and coaching consultants to maintain quality and consistently achieving targets
  • Getting consultants to buy in new changes and at the same time maintaining company standards of service.
  • Reason for Leaving: Retrenched

Processing of short-term loans

Mr Money Cash Loans and Sunshine Loans
01.1999 - 01.2004
  • Processing of short-term loans
  • Managing bad debt – follow up with clients who skipped payments
  • Ensuring the books balance by updating and completing the ledger
  • Reason for leaving: This was my first job, and this was a fantastic learning for me I felt that because the company was family-owned there was never really going to be room for me to grow.

Education

MATRIC - ENGLISH, GEOGRAPHY, MATHEMATICS, HISTORY, AFRIKAANS, BIOLOGY

STEENBERG SENIOR SECONDARY
01.1999

Skills

  • Independent
  • Deadline driven
  • Good interpersonal skills
  • Competency for continual learning
  • Assertive
  • Attention to detail
  • Oral Communication
  • Flexibility
  • Effective time management skills
  • Decisiveness
  • Written communication
  • Integrity
  • Negotiation skills
  • Initiative
  • Problem Solving
  • Creative and organizational skills
  • Computer literate
  • MS Word
  • MS Excel
  • MS PowerPoint

Personal Information

  • ID Number: 8101055049082
  • ID Number: 8101055049082

General Remarks

I communicate in a friendly and spontaneous manner and can easily relate to individual groups from different cultural backgrounds. I love to be of assistance and enrich myself in the process. I’ve attended several courses and training that helped me achieve this. I believe that my experiences have taught me several skills and the ability to adapt to situations that are fast-changing. I have completed my Services Seta Call centre qualification and I’m also FAIS competent. My Specialty is Finance but I also can do coaching, training and carry out managerial duties as well.

Hobbies and Interests

  • Former Ballroom and Latin dancer
  • Football
  • MC for weddings and birthdays
  • Light electronics and car audio installation

Work Location

On-SiteRemoteHybrid

Timeline

Salesperson

A1 FINANCIAL SERVICES (CURRENT)
05.2025 - Current

Product Specialist

Simply Financial Services
10.2023 - 02.2025

Outbound New Sales Consultant

Direct Axis/FNB
10.2012 - 01.2023

Customer service consultant/stand-in team leader

Stream Global Services
01.2005 - 01.2012

Processing of short-term loans

Mr Money Cash Loans and Sunshine Loans
01.1999 - 01.2004

MATRIC - ENGLISH, GEOGRAPHY, MATHEMATICS, HISTORY, AFRIKAANS, BIOLOGY

STEENBERG SENIOR SECONDARY

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