COURAGE PETLO NGOBENI
Fleurhof
Summary
Experienced IT Engineer with over 7 years in infrastructure support and systems administration. Manages IT operations, leads engineering teams, and implements processes that enhance technology alignment with business objectives. Expertise in project coordination, systems optimisation, and cloud technologies, fostering cross-functional collaboration to deliver reliable IT environments.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Senior IT Engineer
SA Personnel
09.2019 - Current
- Managed servers, networks, security systems, and cloud environments to support operational efficiency and security requirements.
- Fortified organizational cybersecurity posture by implementing robust IT security controls, resulting in an 80% reduction in the risk of data breaches and enhancing overall data protection and compliance.
- Implement IT security standards, data protection controls, and system monitoring practices.
- Designed, implemented, and maintained IT infrastructure across multiple sites, ensuring alignment with organisational needs.
- Lead complex troubleshooting efforts, ensuring minimal downtime and stable system performance.
- Orchestrated and successfully executed complex migrations of critical infrastructure, including on-premise servers, enterprise email systems, and cloud services, ensuring seamless transitions and minimal disruption to business operations.
- Significantly enhanced operational continuity by reducing network downtime by 70% through the implementation of proactive monitoring protocols and rigorous root-cause analysis methodologies.
- Drive continuous improvement projects, including upgrades, automation, and system optimization.
- Streamlined IT support operations, leading to a measurable improvement in helpdesk efficiency through the strategic introduction of optimised ticketing processes and comprehensive Standard Operating Procedures (SOPs).
- Mentored junior technicians, assigning tasks and overseeing day-to-day technical operations to enhance team capability and service delivery.
- Collaborate with management to align IT initiatives with business objectives.
Junior IT Engineer
Enterprise Outsourcing
03.2017 - 09.2019
- Delivered technical support for hardware, software, networks, and business applications to enhance user experience.
- Monitored network and server performance using tools such as SolarWinds.
- Assisted with system deployments and upgrades, contributing to improved infrastructure performance.
- Supported users in Office, SAP, and Great Plains applications, ensuring optimal functionality and user satisfaction.
- Ensured adherence to data security policies and backup procedures.
- Achieved promotion to Senior IT Engineer after demonstrating exceptional performance and expertise.
Education
HIGHER CERTIFICATE - INFORMATION SYSTEMS AND NETWORK ENGINEERING
CTI EDUCATION GROUP
Johannesburg, GP01-2015
Skills
- IT operations
- Infrastructure management
- Windows Server admin
- Network support
- Cloud computing
- Office 365
- Systems Integration
- Project coordination
- Vendor management
- Process improvement
- Continuous improvement
- Technical mentoring
- Team leadership
- Leadership & Management
Accomplishments
- Significantly enhanced operational continuity by reducing network downtime by 70% through the implementation of proactive monitoring protocols and rigorous root-cause analysis methodologies.
- Streamlined IT support operations, leading to a measurable improvement in helpdesk efficiency through the strategic introduction of optimized ticketing processes and comprehensive Standard Operating Procedures (SOPs).
- Orchestrated and successfully executed complex migrations of critical infrastructure, including on-premise servers, enterprise email systems, and cloud services, ensuring seamless transitions and minimal disruption to business operations.
- Fortified organizational cybersecurity posture by implementing robust IT security controls, resulting in an 80% reduction in the risk of data breaches and enhancing overall data protection and compliance.
References
- DANIEL RIOS, MANAGER, 011 506 8600 / 071 038 6589
- SAMUEL MEEKWE PHALADI, MANAGER, 011 506 8600 / 067 190 9081
Certification
- A+ Certification
- N+ Certification
- Server Administration
- Security+
Timeline
Senior IT Engineer
SA Personnel
09.2019 - Current
Junior IT Engineer
Enterprise Outsourcing
03.2017 - 09.2019
HIGHER CERTIFICATE - INFORMATION SYSTEMS AND NETWORK ENGINEERING
CTI EDUCATION GROUP