COSMAS NFAAZIE NYUUR
CUSTODIAN SUPPORT
NAPOGBAKOLE
Summary
Knowledgeable Customer Service Consultant experienced serving customers' needs and cross-selling company offerings. Offer exceptional support by staying current on company policies and asking targeted questions to quickly get to root of issues. Successful at consistently exceeding performance targets.
Overview
11
11
years of professional experience
Work History
CUSTOMER SERVICE CONSULTANT
STANBIC BANK GHANA LIMITED, WA, GHANA LIMITED
01.2015 - Current
- Responding to customer queries and finding solutions to them
- Issue debit cards (blister-cards) to customers
- Compiling and Making request for embossed debit cards for our Achiever, Gold and
- Private segment customers
- Compiling and making cheque book request for our Achiever, Gold and Private segment customers
- Monitor and destroyed all cheques that has outlived their life span
- Enrol customers to self-service channels such as SMS alert, internet and mobile banking
- ATM CUSTODIAN SUPPORT, STANBIC BANK, Keeping a 100% ATM uptime always to ensure customer satisfaction
- Stocking the machine with cash to meet customer demands
- Balancing the branch ATM machines daily with the ATM custodian to make sure the machines are balanced and to report all imbalances immediately for redress to satisfy those customers affected
- Checking the machines daily for skimming devices and making sure the machines are free from fraudulent activities
- Reporting all faults on the ATM machines to the appropriate department for immediate redress.
FRONTLINE SUPPORT OFFICER
STANBIC BANK
03.2013 - Current
- Ensuring all accounts open for walk in customers are compliant with group standards and policies
- Open all accounts on the system after they have been checked and approved by the supervisor
- Filing of account application documents, investment, and other customer request
- Handling of all investment application request (fixed deposits, bonus investment, contract save and treasury bills
- Handling of branch petty cash and petty cash account
- Responding to customers queries and getting solutions to them
- Creating awareness and marketing of the Bank's products
- Stock management: regularly monitor the stock level and make request for those running out
- Enrol customers to self-service channels such as SMS alert, internet, and mobile banking
- Reconciling of branch suspense accounts
- Collaborated with team to develop effective, winning sales strategies
- Providing outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Built long-term relationships with clients through effective selling and dynamic response to customer queries
Education
Certificate in International Politics 22-11 -
INTERNATIONAL BUSINESS MANAGEMENT INSTITUTE
Certificate in Financial Performance 18-11 - undefined
Critical Thinking for Self-Development - undefined
Kwame Nkrumah University of Science and Technology
Kumasi, AshantiBachelor of Arts - History
WASSCE - GENERAL
ST. FRANCIS XAVIER JUNIOR, Region
SEMINARY, WA, Upper Westundefined
Skills
Good communication skillsundefined
Timeline
CUSTOMER SERVICE CONSULTANT
STANBIC BANK GHANA LIMITED, WA, GHANA LIMITED
01.2015 - Current
FRONTLINE SUPPORT OFFICER
STANBIC BANK
03.2013 - Current
Certificate in International Politics 22-11 -
INTERNATIONAL BUSINESS MANAGEMENT INSTITUTE
Certificate in Financial Performance 18-11 - undefined
Critical Thinking for Self-Development - undefined
Kwame Nkrumah University of Science and Technology
Bachelor of Arts - History
WASSCE - GENERAL
ST. FRANCIS XAVIER JUNIOR, Region
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