Cosmas Macbride Nyathi
Data Science Professional
Bulawayo
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Skilled at operating and repairing desktops, laptops and printers. Adept at resolving all computer hardware and software issues to drive optimal user experience. Friendly and accommodating with a professional attitude. Eager to learn more about Service Desk needs and make a positive impact while developing acquired skills. Ready to leverage experience and education to take on dynamic new role.
Overview
13
13
years of professional experience
Work History
Industrial Attachee - ICT
ZIMRA
10.2022 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
- Learned and implemented new software testing procedures.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware, devices and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Analyzed NWBC issues to identify troubleshooting methods needed for quick remediation.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Engaged in user support interactions via telephone, chat and email platforms.
Office Assistant
ZIMRA
07.2010 - Current
- Completed clerical tasks such as filing, copying and distributing mail.
- Conducted physical audit of over 1000 assets at Mhlahlandlela, Gwanda and Beitbridge DT
- Asset register maintenance and management for Region 2
- Assisted in evaluating and analyzing offers received from suppliers and service providers.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Delivered clerical support by handling range of routine and special requirements.
- Analyzed hardware issues to identify troubleshooting methods needed for quick remediation.
- Assisted library patrons with resolving computer problems.
- Provided extensive instruction for patrons in use of print and electronic materials.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Catalogued and sorted books and library materials.
- Maintained and updated patron records in library system database.
- Placed books on proper shelves when returned to circulation.
Education
Bachelor of Science - Informatics
National University of Science & Technology
Bulawayo2024
Certificate - Computer Systems Support
NUST Centre of Continuing Education
Bulawayo2019
Advanced Level -
ZGCE
12.2008
Ordinary Level -
ZGCE
11.2006
Skills
- First Level Support
- Hardware and Software Configuration
- Defect Analysis and Resolution
- Hardware Repair
- Issue and Resolution Tracking
- Network Protocols
- Data Communications
- Web Applications
- Asset Register Maintenance
- Troubleshooting Network Issues
- Microsoft Windows and Office
- Data Analysis
Languages
Sotho, Ndebele, Shona, Venda
Native language
French
Beginner
A1
English
Upper intermediate
B2
Hobbies
Programming on languages like Python, R
Additional Information
Date of Birth: 5 October 1989
Drivers License: Class 4 Drivers License
References
Anetta S. Chapwanya
ICT Support Specialist
Zimbabwe Revenue Authority
Basch Street
Bulawayo
Cell: 0772168650
Khulekani Sibanda
Chairman - Department of Informatics & Analytics
National University of Science & Technology
Gwanda Road
Bulawayo
Cell: 0712544684
Nicholas Nkomo
Station Manager - Bulawayo Port
Zimbabwe Revenue Authority
Custom House
Bulawayo
Cell: 0712220847
Timeline
Industrial Attachee - ICT
ZIMRA
10.2022 - Current
Office Assistant
ZIMRA
07.2010 - Current
Bachelor of Science - Informatics
National University of Science & Technology
Certificate - Computer Systems Support
NUST Centre of Continuing Education
Advanced Level -
ZGCE
Ordinary Level -
ZGCE
Similar Profiles
Makubaza BlessingMakubaza Blessing
Revenue Officer at Zimbabwe Revenue Authority(ZIMRA)Revenue Officer at Zimbabwe Revenue Authority(ZIMRA)
Dorothy Anesu TarambiwaDorothy Anesu Tarambiwa
Revenue Officer at Zimbabwe Revenue Authority (Zimra)Revenue Officer at Zimbabwe Revenue Authority (Zimra)
Edmore Tafadzwa CharlieEdmore Tafadzwa Charlie
Revenue Supervisor at Zimbabwe Revenue Authority (ZIMRA)Revenue Supervisor at Zimbabwe Revenue Authority (ZIMRA)