Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cornelia Johanna Minnie

Cape Town

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work History

Insurance Claims Coordinator

D&A Financial Advisors
05.2015 - Current
  • Manage client short-term insurance portfolios.
  • Processed short-term insurance claims efficiently and accurately.
  • Handled inquiries and provided assistance regarding medical aid claims.
  • Addressed queries related to medical gap cover claims promptly and professionally.
  • Ensured compliance with insurance regulations and company policies.
  • Collaborated with insurance providers and medical professionals to resolve claim issues.
  • Maintained detailed records of all claim transactions and communications.
  • Assist clients with claim submissions and documentation requirements.
  • Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
  • Boosted company reputation by delivering exceptional customer service during claim investigations and settlements.
  • Strengthened client relationships by providing clear communication throughout claims process, ensuring all parties were well-informed of progress and outcomes.
  • Maintained compliance with industry regulations and standards by staying current on relevant laws, policies, and best practices for handling insurance claims.
  • Increased productivity by streamlining claim processing procedures and implementing time-saving technologies.
  • Developed strong knowledge of various insurance products to provide comprehensive guidance during claims processes for diverse clientele.

Debt Account Manager

Debco
01.2012 - 04.2015
  • Prepared and organized documentation for court orders pertaining to debt review.
  • Controlled monthly client payments in accordance with court orders.
  • Proactively pursued collection of arrears on court-ordered accounts.
  • Maintained accurate records of payments and communication with clients and stakeholders.
  • Collaborated with legal firms to ensure compliance with court applications.

Medical Receptionist

Dr Johan Visser, General Surgeon
06.2010 - 12.2011
  • Enhanced patient satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Maintained strict confidentiality of patient information.
  • Assisted patients in completing necessary medical forms and documentation.
  • Updated patient insurance, demographics, and health history to keep information current.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Facilitated theatre reservations and assistant doctors and managed the procurement of essential medical theatre supplies.

Education

Payroll Academy Certificate -

SoftlineVIP
Cape Town
09.2010

High School Diploma -

Tygerberg Commercial High School
Cape Town, South Africa
12.1981

Skills

    • Task Prioritization
    • Problem-Solving
    • Recordkeeping
    • Organization
      • Teamwork and Collaboration
      • Friendly, Positive Attitude
      • Good Telephone Etiquette
      • Customer Service

Languages

Afrikaans
Advanced (C1)
English
Bilingual or Proficient (C2)

Timeline

Insurance Claims Coordinator

D&A Financial Advisors
05.2015 - Current

Debt Account Manager

Debco
01.2012 - 04.2015

Medical Receptionist

Dr Johan Visser, General Surgeon
06.2010 - 12.2011

Payroll Academy Certificate -

SoftlineVIP

High School Diploma -

Tygerberg Commercial High School

Similar Profiles

CREATE PROFILE
Cornelia Johanna Minnie