Cornelia Johanna Minnie
Cape Town
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Insurance Claims Coordinator
D&A Financial Advisors
05.2015 - Current
- Manage client short-term insurance portfolios.
- Processed short-term insurance claims efficiently and accurately.
- Handled inquiries and provided assistance regarding medical aid claims.
- Addressed queries related to medical gap cover claims promptly and professionally.
- Ensured compliance with insurance regulations and company policies.
- Collaborated with insurance providers and medical professionals to resolve claim issues.
- Maintained detailed records of all claim transactions and communications.
- Assist clients with claim submissions and documentation requirements.
- Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
- Boosted company reputation by delivering exceptional customer service during claim investigations and settlements.
- Strengthened client relationships by providing clear communication throughout claims process, ensuring all parties were well-informed of progress and outcomes.
- Maintained compliance with industry regulations and standards by staying current on relevant laws, policies, and best practices for handling insurance claims.
- Increased productivity by streamlining claim processing procedures and implementing time-saving technologies.
- Developed strong knowledge of various insurance products to provide comprehensive guidance during claims processes for diverse clientele.
Debt Account Manager
Debco
01.2012 - 04.2015
- Prepared and organized documentation for court orders pertaining to debt review.
- Controlled monthly client payments in accordance with court orders.
- Proactively pursued collection of arrears on court-ordered accounts.
- Maintained accurate records of payments and communication with clients and stakeholders.
- Collaborated with legal firms to ensure compliance with court applications.
Medical Receptionist
Dr Johan Visser, General Surgeon
06.2010 - 12.2011
- Enhanced patient satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information.
- Assisted patients in completing necessary medical forms and documentation.
- Updated patient insurance, demographics, and health history to keep information current.
- Organized paperwork such as charts and reports for office and patient needs.
- Facilitated theatre reservations and assistant doctors and managed the procurement of essential medical theatre supplies.
Education
Payroll Academy Certificate -
SoftlineVIP
Cape Town09.2010
High School Diploma -
Tygerberg Commercial High School
Cape Town, South Africa12.1981
Skills
- Task Prioritization
- Problem-Solving
- Recordkeeping
- Organization
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Good Telephone Etiquette
- Customer Service
Languages
Afrikaans
Advanced (C1)
English
Bilingual or Proficient (C2)
Timeline
Insurance Claims Coordinator
D&A Financial Advisors
05.2015 - Current
Debt Account Manager
Debco
01.2012 - 04.2015
Medical Receptionist
Dr Johan Visser, General Surgeon
06.2010 - 12.2011
Payroll Academy Certificate -
SoftlineVIP
High School Diploma -
Tygerberg Commercial High School
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