Cornelia Garcia
Market Sector Sales Manager
Johannesburg
Summary
Dynamic Market Sector Sales Manager with a proven track record at Polysales Africa, excelling in sales planning and client relationship management. Adept at coaching teams to exceed targets and enhance customer satisfaction, driving significant revenue growth through innovative strategies and effective communication. Committed to fostering long-lasting client partnerships and delivering exceptional service. Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
31
31
years of professional experience
2
2
Certifications
Work History
Market Sector Sales Manager
Polysales Africa
04.2013 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintain strategic corporate client relationships with customers and acquire new ones by identifying needs and offering appropriate services.
- Develop and manage market sectors: Retail, Hospitality, education and commercial.
- Promoting the company's existing brands and introducing new products.
- Analysing budgets, preparing annual budget plans,and ensuring that the sales team meets their quotas and goals.
- Researching and developing marketing opportunities and sales plans, understanding consumer requirements, identifying market trends, and suggesting system improvements to achieve the company's sales goals.
- Gathering, investigating, and summarizing market data and trends to draft reports.
- Prepare and present presentations to corporate clients, Architects, and interior designers.
- Training and coaching the sales team
- Staying current in the industry by attending educational opportunities, conferences, and workshops, reading publications, and maintaining personal and professional networks.
- Traveling nationally to attend client meetings and assist sales staff in their respective areas.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Key Accounts Manager - Trade & Specifications
Prominent Paints
09.2011 - 03.2013
- Tracked key performance metrics regularly, ensuring constant improvement in account management strategies over time.
- Provided valuable insights to product development teams based on customer feedback, driving innovation in offerings.
- Identified new business opportunities by analyzing industry trends and competitor activities.
- Developed a comprehensive understanding of customers'' needs, enabling targeted up-selling and cross-selling efforts.
- Serve as the link of communication between key customers and internal teams.
- Do presentations for Architects, developers, contractors, interior designers, and subcontractors
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
- Play an integral part in generating new sales that will turn into long-lasting relationships.
- Assist architects and Interior designers in choosing colours, writing specifications and assisting contractors on-site with technical advice.
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
National Specifications Manager
Saint-Gobain South Africa
10.2009 - 09.2011
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Providing technical specifications advice on site.
- Product presentations to corporate clients, secure national product specifications and manage accounts.
- Established new specifications department.
- Employed 4 new Specifications Consultants and manage the team supplying the necessary support and conducting Quarterly evaluations.
- Managing opposition activity, pricing, activity, and trends.
- Provide input into ongoing product development.
- Prepare and present quarterly and Monthly management reports to the MD.
- Do training sessions for Architects and contractors
- Achieve sales targets.
- Assist with budget planning and reconciliation.
Senior Technical Sales Representative
Saint-Gobain South Africa
04.2005 - 09.2009
- Trained junior sales representatives on product knowledge, sales strategies, and best practices to enhance team performance.
- Actively participated in weekly sales meetings sharing best practices and discussing strategies for achieving team goals.
- Led territory expansion efforts by identifying underserved markets and implementing targeted outreach strategies.
- Developed customized proposals for prospective clients based on unique needs assessments and budget requirements.
- Explaining complex technical information to customers in a way that is easily understandable.
- Manage projects from Architect to QS to the Main contractor and subcontractor stage.
- Quote through Merchant and do site inspections and signoffs.
- Following up with customers and resolving any issues that may arise.
- Keeping customers informed about new technological products.
- Compiling proposals and reports related to technical products.
- Ensuring that sales targets are consistently met.
- Successfully achieve sales targets and strategic company goals
Technical Sales Representative
Swartland Wooden Doors and Windows
02.2002 - 04.2005
- Provided exceptional customer service, addressing technical inquiries and resolving issues promptly.
- Developed strong relationships with key industry players, enhancing company reputation and market presence.
- Participated in trade shows and conferences to expand professional network and increase company visibility within the industry.
- Conducted regular performance reviews of sales territories, identifying areas for improvement and reallocating resources accordingly.
- Ensuring that sales targets are consistently met.
- Manage CRM system information
- Ongoing product knowledge training for builders merchant
- Service calls and troubleshooting
Sales Representative
Barnes Fencing Industries
01.1994 - 01.2002
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Utilize knowledge of industry trends, product capabilities, and service options to generate new business.
- Implement new sales proposals, concepts, and strategies
- Achieve sales targets and company strategic goals
Education
High School Diploma -
Stanger High School
KZN 04.2001 -
Skills
Sales planning
Certification
Accredited Proffesional for the Green building council - GBCSA
Timeline
Accredited Proffesional for the Green building council - GBCSA
08-2022
Market Sector Sales Manager
Polysales Africa
04.2013 - Current
Key Accounts Manager - Trade & Specifications
Prominent Paints
09.2011 - 03.2013
National Specifications Manager
Saint-Gobain South Africa
10.2009 - 09.2011
Senior Technical Sales Representative
Saint-Gobain South Africa
04.2005 - 09.2009
Technical Sales Representative
Swartland Wooden Doors and Windows
02.2002 - 04.2005
High School Diploma -
Stanger High School
04.2001 -
Sales Representative
Barnes Fencing Industries
01.1994 - 01.2002
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