Corne Ekman
Personal Assistant & Business Admin
Benoni,Gauteng
Summary
Driven and resourceful administrative professional with 10+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
I am an energetic, enthusiastic, highly motivated and hardworking female. I have always been driven by excellence and I don’t accept second place and I never compromise on the quality of my performance. I am a good team player with excellent perseverance, strategic, project, analytic, leadership and communication skills.
I never shy away from new challenges and I am always searching for new and innovative ways to achieve optimal profitability and optimal performance. My experience I have gained within the bank have tought me to always consider all alternatives, to embrace new technology and innovative thinking. I am disciplined and able to focus on the job at hand without losing sight of the ultimate goal. I firmly believe that I can and will be successful in any endeavor I undertake through my wealth of experience I gained within my banking career at FNB.
Overview
21
21
years of professional experience
5
5
years of post-secondary education
Work History
Business Administrative Assistant
FNB eBucks
Sandton, Gauteng
03.2020 - Current
- Managed day-to-day development issues.
- Directed business processes from conceptualization through end-user delivery.
- Reconciled business and creative needs.
- Developed strategic plans and initiatives.
- Set up staff on Customer Experience system (Care)
- Ensure system is up to date daily
- Escalations to Manager's if processes are not followed.
- Continues communication with Internal Stakeholders.
- Logging of all change order on Zeus system and make sure deadlines are met.
- Monthly reporting for CEO Report
- Compile Timesheets
Personal Assistant to the Chief Executive Officer
FNB eBucks
Sandton, Gauteng
12.2018 - Current
- Booked travel by coordinating and reserving transportation and lodging.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Transcribed information dictated by CEO to provide clearly written communication.
- Organized personal files and admin.
- Answered incoming phone calls and emails, and presented urgent requests to CEO for response.
- Planned business and social itineraries by managing personal calendar using Microsoft Teams.
- Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Worked collaboratively with auditors throughout reviews, offering assistance and clerical support.
- Coordinated events, prepared agendas and managed schedule for CEO.
Office Support Manager
FNB Merchant Services
Johannesburg, Gauteng
03.2017 - 11.2018
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Arranged corporate and office conferences for company employees and guests.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Developed standard operating procedures for all administrative employees.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Maintained computer and physical filing systems.
- Coordinated special projects and managed schedules.
- Managed office operations while scheduling appointments for department managers.
Exec Personal Assistant & Project Office Manager
FNB Executive office ; CEO of FNB
Johannesburg, Gauteng
04.2013 - 02.2017
- Assisting the CEO and his Executive members daily with activities anticipating and correctly interpreting the CEO’s requirements by building and maintaining effective.
- Collation and distribution of standard documentation for forums, meetings and events.
- Manage Executive’s diary effectively.
- Coordinate numerous processes internally and externally to ensure accurate and timely delivery to the CEO.
- Prepare travel, travel itineraries and visa’s for relevant executives.
- Resolving and facilitating CEO complaints. Making sure all areas were complying with Complaints and Customer expectations are met.
- Coordinating all FNB Boardmeetings ( IT, Maintenance, Parking, Security etc)
- Liaison Person for all VIP Boardmembers.
- Coordinatiing all VIP Parking within FNB.
- Stand in for Executive Personal assistant when on leave.
- Project managing various projects within FNB when assistance is needed.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
- Handle all tasks with extreme confidentiality
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Served customers and followed outlined steps of service.
- Carried out day-day-day duties accurately and efficiently.
Executive Personal Assistant
FNB Business Banking : CEO of Business Banking
Johannesburg, Gauteng
04.2012 - 05.2013
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized and attended meetings and compiled related documents and reports.
- Sourced and ordered office equipment and supplies.
- Displayed absolute discretion at handling confidential information.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
- Maintained appropriate filing of personal and professional documentation.
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
- Arranged domestic and international travel plans and itineraries.
- Coordinated and planned vacations for family.
- Managed pet care, phone screening, shopping and bill paying to provide clients with premium family time.
- Oversaw personal and professional calendars and coordinated appointments for future events.
Personal Assistant
FNB Credit Card - Head of Collections
Johannesburg, Gauteng
01.2010 - 03.2012
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Arranged domestic and international travel plans and itineraries.
- Maintained appropriate filing of personal and professional documentation.
- Sourced and ordered office equipment and supplies.
- Coordinated and planned vacations for family.
- Organized and attended meetings and compiled related documents and reports.
- Displayed absolute discretion at handling confidential information.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
- Informed vendors and contractors of client project requirements to foster client satisfaction.
- Utilized personal and professional networks to identify, acquire and manage new clients.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
Collections Agent & Teamleader
Wesbank & FNB Shared Services
Johannesburg , Gauteng
04.2002 - 12.2009
- Directed day-to-day collections functions.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Counseled debtors on payment options and arranged installment agreements.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
- Investigated accounts with balance errors using accounting software.
- Processed payments and contracts on accounts.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Used skip tracing and other techniques to locate debtors.
- Trained new team members on scripts, company services and collection strategies.
- Achieved performance goals on consistent basis.
Education
High School Diploma -
Die Adelaar
Roodepoort 01.1989 - 12.1993
Skills
Executive personal assitant
Meeting planning
Travel administration
Strong problem solver
Operations support
Advanced MS Office Suite
Relationship/team building
Operations support
Commitment to quality and service
Professional and mature
Administrative support
Meticulous attention to detail
Microsoft Office proficiency
Advanced interpersonal skills
Project planning
Time management
Accomplishments
ACHIEVEMENTS:
· Won Social Responsibility award for best volunteer at Wesbank.
· Won Special Award for doing things in extraordinary ways.
· Various Customer Services Awards.
· Achieved 2nd highest mark – FNB Leadership Course.
· Won Innovations Champ award in Personal Banking for FNB Credit Card (2011).
· As Segment Champ at Business Banking we won 6 prizes at Innovation Awards.
· Won both 1st Prizes at the Innovation Award eBucks Business Unit at FIRSTRAND level.
Timeline
Business Administrative Assistant
FNB eBucks
03.2020 - Current
Personal Assistant to the Chief Executive Officer
FNB eBucks
12.2018 - Current
Office Support Manager
FNB Merchant Services
03.2017 - 11.2018
Exec Personal Assistant & Project Office Manager
FNB Executive office ; CEO of FNB
04.2013 - 02.2017
Executive Personal Assistant
FNB Business Banking : CEO of Business Banking
04.2012 - 05.2013
Personal Assistant
FNB Credit Card - Head of Collections
01.2010 - 03.2012
Collections Agent & Teamleader
Wesbank & FNB Shared Services
04.2002 - 12.2009
High School Diploma -
Die Adelaar
01.1989 - 12.1993