Overview
Work History
Education
Skills
Interests
Cake Icing, Knitting
Timeline
Generic

Corinne Prior

Kloof

Overview

30
30
years of professional experience

Work History

Pharmacy Sales Assistant

Dischem
Kloof
11.1996 - Current
  • Restocked shelves and prepared expired drugs for return.
  • Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
  • Maintained a clean and organised pharmacy environment, complying with health and safety guidelines.
  • Managed inventory, conducted stock checks, and ordered pharmacy supplies to maintain optimal stock levels.
  • Kept pharmacy areas organised to promote better staff productivity.
  • Monitored expiration dates of medications on shelves, ensuring the disposal of out-of-date products to uphold safety standards.
  • Managed pharmacy cash register, processed payments, and reconciled daily financial transactions.
  • Addressed customer complaints with empathy and professionalism, resolving issues to ensure customer satisfaction.
  • Processed sales transactions efficiently using the till, ensuring accurate handling of cash and card payments.
  • Cleaned counters and surfaces to maintain hygienic pharmacy environments.
  • Dispensed prescription medications accurately under pharmacist supervision, adhering to strict regulatory standards.
  • Responded to telephone inquiries and provided information about order status, shop hours and pharmacy procedures.
  • Managed stock levels, conducted inventory checks, and reordered supplies to maintain optimal stock levels.
  • Trained new pharmacy assistants, sharing knowledge and best practices to enhance team skills.
  • Prepared medication labels with item name and quantity.
  • Operated automated pharmacy storage and dispensing system correctly and safely.
  • Checked medication labelling meticulously for safe, appropriate customer use.
  • Recorded items dispensed for accurate inventory information.
  • Labelled drugs clearly to enable safe storage and use.
  • Handled sensitive customer information with discretion, maintaining confidentiality and trust.
  • Collaborated with healthcare professionals to deliver integrated patient care and support.
  • Trained newly hired pharmacy staff on departmental policies and procedures.
  • Provided empathetic support to patients, guiding them through their medication regimes and answering queries.
  • Maintained a clean and organised pharmacy environment, complying with health and safety regulations.
  • Utilised pharmaceutical knowledge to recommend suitable alternatives when specific medications were unavailable.
  • Maintained thorough working knowledge of Standard Operating Procedures for compliant pharmacy services.
  • Listened attentively to customer concerns, providing guidance on treatment for minor ailments and illnesses.
  • Arranged orderly pharmacy storage for ease of item retrieval.
  • Implemented promotional campaigns for healthcare products, increasing sales and customer engagement.
  • Provided warm, friendly greetings to customers, handling prescriptions and purchases efficiently.
  • Notified patients of completed prescriptions for collection.
  • Participated in training sessions to improve product knowledge and customer service skills.
  • Maintained complete patient and customer confidentiality of sensitive health and personal data.
  • Supported pharmacy audits to ensure compliance with regulatory bodies and quality standards.
  • Performed clerical functions, including filing, copying and faxing.
  • Handled confidential patient information with discretion, following data protection regulations.
  • Instructed customers on dosage information and safe medication use.
  • Handled cash register closing duties to prepare for next shift.
  • Offered personalised customer service, responding to queries and recommending products suited to individual health needs.
  • Facilitated the return and exchange of products, adhering to pharmacy policies and customer service standards.
  • Conducted medication reviews and consultations, assisting patients with their treatment plans.
  • Opened incoming supplies and stocked in correct locations.
  • Contributed to the management of the pharmacy's social media platforms, engaging with customers and promoting health awareness.
  • Provided advice on over-the-counter medicines, healthcare products, and medical equipment to enhance customer health and wellness.
  • Met with [Number]+ customers daily, answering questions knowledgeably and maintaining excellent client service.
  • Updated knowledge regularly on pharmaceutical products, healthcare trends, and regulatory changes to provide informed advice.
  • Communicated with medical offices to obtain refills on patients' behalf.
  • Maintained excellent knowledge of medical products and treatments for informed, dependable customer care.
  • Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
  • Maintained pharmacy counter and related areas in clean, neat and organised fashion.
  • Provided customers with informed, accurate advice in line with prescription details for safe item use.
  • Reviewed order information against computer database.
  • Collaborated with the pharmacy team to implement promotional events and special offers, driving sales and customer engagement.
  • Entered current customer, payment and inventory information into system.
  • Liaised with healthcare professionals to provide integrated customer care and product recommendations.
  • Provided exceptional customer service, offered advice on over-the-counter medications and healthcare products.
  • Stored temperature-controlled medication appropriately to maintain quality.
  • Arranged visually-appealing displays of pharmacy goods according to merchandising planograms and end cap placement needs.
  • Conducted health promotion activities, advising customers on preventive healthcare and wellness strategies.
  • Participated in continuous professional development to keep abreast of advances in pharmacology.
  • Advised patients of contraindications based on medical history records.
  • Demonstrated assistant duties and best practices to new staff members.
  • Supported pharmacists with local medication delivery and accurate record-keeping of patient services.
  • Cultivated strong relationships with regular customers, fostering loyalty and repeat business.

Education

Higher National Diploma -

Westville Girls School
Westville, KZN
01-1993

Skills

  • Customer relationship management
  • Medication dispensing
  • Inventory management
  • Regulatory compliance
  • Patient education
  • Cash handling
  • Team training
  • Product recommendations
  • Confidentiality adherence
  • Merchandising strategies
  • Supply chain coordination
  • Storage and inventory
  • Patient advocacy
  • Basic computer skills
  • Medication knowledge
  • Customer Service
  • Flexible working hours
  • Patient safety awareness
  • Patient counselling
  • Attentive listener
  • Time-management
  • Answering customer questions
  • Decision making
  • Active listening
  • Effective communication
  • Effective listening
  • Quick problem solver
  • Customer service orientated
  • Compassionate care
  • Customer issue resolution
  • Relationship-building
  • Product knowledge
  • Stocking shelves
  • Customer engagement
  • Proactive learner
  • Written and verbal communication
  • Patient-centred approach
  • Attention to Detail
  • Stock control
  • Computer literacy
  • Common medications knowledge
  • Resolving complaints
  • Stocking inventory
  • Cash register operation
  • Patient confidentiality adherence
  • Filing documents
  • Communication proficiency
  • Complaint handling
  • Physical stamina
  • Empathy and patience
  • Health and Safety regulations
  • Health and Safety Compliance
  • Time efficiency
  • Cash register operations
  • Stress tolerance
  • Efficiency
  • Self-motivation
  • Ordering and stocking medications
  • Secure storage of medications

Interests

  • Cake Icing, Knitting Looking after Dogs and Cats

Cake Icing, Knitting

  • Celebration Cakes, Knitting Jerseys, Children Toys

Timeline

Pharmacy Sales Assistant

Dischem
11.1996 - Current

Higher National Diploma -

Westville Girls School
Corinne Prior