- Cake Icing, Knitting Looking after Dogs and Cats
Corinne Prior
Kloof
Overview
30
30
years of professional experience
Work History
Pharmacy Sales Assistant
Dischem
Kloof
11.1996 - Current
- Restocked shelves and prepared expired drugs for return.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Maintained a clean and organised pharmacy environment, complying with health and safety guidelines.
- Managed inventory, conducted stock checks, and ordered pharmacy supplies to maintain optimal stock levels.
- Kept pharmacy areas organised to promote better staff productivity.
- Monitored expiration dates of medications on shelves, ensuring the disposal of out-of-date products to uphold safety standards.
- Managed pharmacy cash register, processed payments, and reconciled daily financial transactions.
- Addressed customer complaints with empathy and professionalism, resolving issues to ensure customer satisfaction.
- Processed sales transactions efficiently using the till, ensuring accurate handling of cash and card payments.
- Cleaned counters and surfaces to maintain hygienic pharmacy environments.
- Dispensed prescription medications accurately under pharmacist supervision, adhering to strict regulatory standards.
- Responded to telephone inquiries and provided information about order status, shop hours and pharmacy procedures.
- Managed stock levels, conducted inventory checks, and reordered supplies to maintain optimal stock levels.
- Trained new pharmacy assistants, sharing knowledge and best practices to enhance team skills.
- Prepared medication labels with item name and quantity.
- Operated automated pharmacy storage and dispensing system correctly and safely.
- Checked medication labelling meticulously for safe, appropriate customer use.
- Recorded items dispensed for accurate inventory information.
- Labelled drugs clearly to enable safe storage and use.
- Handled sensitive customer information with discretion, maintaining confidentiality and trust.
- Collaborated with healthcare professionals to deliver integrated patient care and support.
- Trained newly hired pharmacy staff on departmental policies and procedures.
- Provided empathetic support to patients, guiding them through their medication regimes and answering queries.
- Maintained a clean and organised pharmacy environment, complying with health and safety regulations.
- Utilised pharmaceutical knowledge to recommend suitable alternatives when specific medications were unavailable.
- Maintained thorough working knowledge of Standard Operating Procedures for compliant pharmacy services.
- Listened attentively to customer concerns, providing guidance on treatment for minor ailments and illnesses.
- Arranged orderly pharmacy storage for ease of item retrieval.
- Implemented promotional campaigns for healthcare products, increasing sales and customer engagement.
- Provided warm, friendly greetings to customers, handling prescriptions and purchases efficiently.
- Notified patients of completed prescriptions for collection.
- Participated in training sessions to improve product knowledge and customer service skills.
- Maintained complete patient and customer confidentiality of sensitive health and personal data.
- Supported pharmacy audits to ensure compliance with regulatory bodies and quality standards.
- Performed clerical functions, including filing, copying and faxing.
- Handled confidential patient information with discretion, following data protection regulations.
- Instructed customers on dosage information and safe medication use.
- Handled cash register closing duties to prepare for next shift.
- Offered personalised customer service, responding to queries and recommending products suited to individual health needs.
- Facilitated the return and exchange of products, adhering to pharmacy policies and customer service standards.
- Conducted medication reviews and consultations, assisting patients with their treatment plans.
- Opened incoming supplies and stocked in correct locations.
- Contributed to the management of the pharmacy's social media platforms, engaging with customers and promoting health awareness.
- Provided advice on over-the-counter medicines, healthcare products, and medical equipment to enhance customer health and wellness.
- Met with [Number]+ customers daily, answering questions knowledgeably and maintaining excellent client service.
- Updated knowledge regularly on pharmaceutical products, healthcare trends, and regulatory changes to provide informed advice.
- Communicated with medical offices to obtain refills on patients' behalf.
- Maintained excellent knowledge of medical products and treatments for informed, dependable customer care.
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
- Maintained pharmacy counter and related areas in clean, neat and organised fashion.
- Provided customers with informed, accurate advice in line with prescription details for safe item use.
- Reviewed order information against computer database.
- Collaborated with the pharmacy team to implement promotional events and special offers, driving sales and customer engagement.
- Entered current customer, payment and inventory information into system.
- Liaised with healthcare professionals to provide integrated customer care and product recommendations.
- Provided exceptional customer service, offered advice on over-the-counter medications and healthcare products.
- Stored temperature-controlled medication appropriately to maintain quality.
- Arranged visually-appealing displays of pharmacy goods according to merchandising planograms and end cap placement needs.
- Conducted health promotion activities, advising customers on preventive healthcare and wellness strategies.
- Participated in continuous professional development to keep abreast of advances in pharmacology.
- Advised patients of contraindications based on medical history records.
- Demonstrated assistant duties and best practices to new staff members.
- Supported pharmacists with local medication delivery and accurate record-keeping of patient services.
- Cultivated strong relationships with regular customers, fostering loyalty and repeat business.
Education
Higher National Diploma -
Westville Girls School
Westville, KZN01-1993
Skills
- Customer relationship management
- Medication dispensing
- Inventory management
- Regulatory compliance
- Patient education
- Cash handling
- Team training
- Product recommendations
- Confidentiality adherence
- Merchandising strategies
- Supply chain coordination
- Storage and inventory
- Patient advocacy
- Basic computer skills
- Medication knowledge
- Customer Service
- Flexible working hours
- Patient safety awareness
- Patient counselling
- Attentive listener
- Time-management
- Answering customer questions
- Decision making
- Active listening
- Effective communication
- Effective listening
- Quick problem solver
- Customer service orientated
- Compassionate care
- Customer issue resolution
- Relationship-building
- Product knowledge
- Stocking shelves
- Customer engagement
- Proactive learner
- Written and verbal communication
- Patient-centred approach
- Attention to Detail
- Stock control
- Computer literacy
- Common medications knowledge
- Resolving complaints
- Stocking inventory
- Cash register operation
- Patient confidentiality adherence
- Filing documents
- Communication proficiency
- Complaint handling
- Physical stamina
- Empathy and patience
- Health and Safety regulations
- Health and Safety Compliance
- Time efficiency
- Cash register operations
- Stress tolerance
- Efficiency
- Self-motivation
- Ordering and stocking medications
- Secure storage of medications
Interests
Cake Icing, Knitting
- Celebration Cakes, Knitting Jerseys, Children Toys
Timeline
Pharmacy Sales Assistant
Dischem
11.1996 - Current
Higher National Diploma -
Westville Girls School