MS Outlook
Coretta Madlabane
Executive Assistant
Kempton Park
Summary
A well-seasoned Company Secretariat Administrator and Executive Assistant with over 15 years work experience, successful at cultivating strong stakeholder relationships, planning, and ensuring efficient functioning of the Company Secretariat office. Excellent conflict resolution and problem-solving abilities.
She is accustomed to working with new information and actively improving her knowledge. She is an avid person who can work with minimum of supervision. She has a courageous personality which enables her the ability to communicate effectively at all levels. She enjoys challenging opportunities and is a worthy member to any organisation.
Overview
27
27
years of professional experience
19
19
years of post-secondary education
3
3
Languages
Work History
Company Secretariat Assistant
SANRAL
Pretoria
02.2021 - Current
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Strengthened communication skills through regular interactions with Management, Executives and Board Members.
- Worked flexible hours across night, weekend and holiday shifts.
- Provided professional services and support in a dynamic work environment.
- Self-motivated, with a strong sense of personal accountability.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Pay attention to detail while completing assignments.
- Apply effective time management techniques to meet tight deadlines.
- Excellent communication skills, both verbal and written.
- Diary management for the Company Secretary and 6 Board Members meetings including scheduling two Committee Meetings.
- Planning and coordination meetings, including booking resources and arranging catering when required.
- Collate and follow up on submissions and meeting documentation for compilation of the Board and Committee pack, distribute meeting packs electronically and arranging delivery
- Overall communication between the Board of Directors and internal and external Stakeholders.
- Assist with drafting of the agenda and minutes / action items when required to assist the Company Secretary
- General office administration, planning and coordination for the CS office, arranging travel for the Board Members whenever required,
- Record keeping of attendance at Board and Committee meetings
- Assist with preparation of Directors' declarations of interest
- Coordinating Governance Risk and Compliance Roadshows annually.
- Maintains an efficient filing system to facilitate the tracking and retrieval of documents, such as meeting packs, minutes, for the Board and Board Committees.
- Maintains a database of Board Members' contact information, which is regularly updated to ensure accurate information.
- Keep a Board Director Register on file for audit purposes and ensure the safe storage of classified and confidential documents.
- Assists with the administration and setup of new Directors Induction sessions, as well as ensuring that all necessary documents are in place (ID copies, Declaration of Interest Form, Appointment Letters, and so on).
Project Administrator
SANRAL
Pretoria
08.2013 - 02.2021
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Provided professional services and support in a dynamic work environment.
- Strengthened communication skills through regular interactions with Procurement, Finance and Project Managers.
- Provided professional services and support in a dynamic work environment.
- Administrative support to the Project Manager during Evaluation financial and technical tender proposals.
- Planned and coordinated meetings, including booking resources and minute taking
- Established work priorities to meet contractual obligations for schedule and tender process.
- Overall administrative support for Project Managers.
- Arranged travel bookings including accommodation for site meeting for the Project Manager when required.
Personal Assistant an Evangelist
Johannesburg Church of Christ
Edenvale
05.2012 - 02.2013
- Proven ability to develop and implement creative solutions to complex problems.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Coordinated travel arrangements and logistics for out-of-town church members and arranging accommodation.
- Coordination of functions and planned special events for the church.
- Hosting of guests or out-of-town Evangelist including picking them up and dropping off to and from the airport. Assisted the Evangelist and provided one-on-one administrative support, including preparation of the Sunday sermon, the evangelist’s personal errands and overall event management for the East Region.
Project Administrator
Business Connexion (Pty) Ltd
Midrand
07.2010 - 04.2012
- Executed on-time, under-budget project management on complex financial issues for senior leadership.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Delegated assignments based on plans, project needs, and knowledge of individual team members.
- Optimized productivity by managing employee schedules, payroll operations and inventory transactions.
- Maintained record accuracy by Portfolio Project Office and SAP.
- Facilitated a scoping session based on a User Requirement Specifications from clients.
- Planned and managed small to medium projects, including managing the Development and Quality Assurance team to ensure that we deliver clear required deliverable on time.
- Kept the Programme Manager informed of job progress and client requirement
- Maintained the Project Office (PPO) for projects and resource availability and general project progress.
- Documented overtime daily activities, weekly schedules, and the cost of overtime versus the planned time for tasks.
Portfolio Support Administrator
Exponant (Pty) Ltd
Midrand
04.2008 - 06.2010
- Ensured that daily administrative tasks, including change requests were completed in a timely manner.
- Kept meticulous notes of all changes to the project and implemented these details into the system using Access. Attended a weekly Change management meeting
- Maintenance of the of the document repository for the CSG department and ensured compliance by auditing quality systems to promote optimal efficiency. A custodian for quality withing the CSG department and member of quality control team and ensured compliance by auditing quality systems to promote optimal efficiency.
- Developed strong communication and organizational skills through working on group projects.
- Gained extensive knowledge in data entry, analysis and reporting.
- Applied effective time management techniques to meet tight deadlines.
- Cultivated interpersonal skills by building positive relationships with others.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Paid attention to detail while completing assignments.
Internal Sales Representative
TNT Express Couriers (Pty) Ltd
Sandton
06.2005 - 04.2008
- Set up sales appointments for the team Field Sales Manager to see new the office. Contacted new and existing customers to discuss how specific products can meet their needs and prospective customers who were targeted by marketing campaigns and who had attended various events.
- Generated 1.5m in annual sales revenue by promoting new and existing products. Acquired new sales using effective marketing strategies while offering value-added services.
- Effectively communicated with customers and prospects, helping to build lucrative and lasting business partnerships.
- Handled inbound prospect calls to provide product information, answer questions and resolve purchase hesitations.
- Developed working relationships with partners to merge and exchange consumer information and marketing data.
- Introduced Courier service products to consumers and promoted new services to increase sales volumes.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Addressed customer account discrepancies and concerns.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Tracked customer service cases and updated service software with customer information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Researched and identified possible new accounts for sales development.
- Teamed with partners to close deals for sales development.
- Queried database for prospects within possible assignment territories.
- Identified consumer interests and key market identifies for new accounts.
- Set and achieved company defined sales goals.
- Built relationships with customers and community to promote long term business growth.
Customer Service Agent and PA to Branch Manager
TNT Express Couriers
Sandton
07.2004 - 06.2005
- Communicated with clients regarding account services, statements, and balances.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Addressed customer account discrepancies and concerns.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Tracked customer service cases and updated service software with customer information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Receptionist Administrator
Protea Technologies (Pty) Ltd
Wynberg, Sandton
10.2000 - 06.2004
- Welcomed guests and clients in an upbeat and friendly manner, provided information to callers and drafted office emails; welcomed visitors, assessed needs, and directed to appropriate personnel;
- Compiled and produced documents and reports and filed, copied, or faxed required papers to appropriate parties.
- Handled complaints and questions, and re-directed calls to other team members.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered incoming calls, directing clients to individuals addressing specific needs.
Administrative Clerk
Vodacare (Pty) Ltd
Mindrand
12.1998 - 12.1999
- Booking cell phones for repair,
- Managing of the spares and liaised with Motorola and Ericsson regarding availability of stock.
- Responsible for monthly stocktaking
- Communicated with suppliers to maintain updated information regarding status of current orders.
- Prepared a weekly and monthly reports on phone repair status.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
Customer Service Assistant and Receptionist
Woolworths (Pty) Ltd
Sandton
12.1996 - 12.1998
- Responsible for the Customer service Desk, assisted clients with the wedding gift registry and liaising with other branches for stock and size availability for clients. Assisted with exchange and returns of goods, assisted with reception duties and manning the switchboard.
- Welcomed visitors, assessed needs, and directed to appropriate personnel.
- Provided Customers with information on Woolworths products and services whenever required.
- Answered customer questions about product availability and shipment times.
- Managed incoming calls each day with utmost professionalism and knowledgeable service.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Gathered and verified data from customers to promote marketing initiatives.
- Suggested best-fit offerings from available products and services to capitalize on upsell opportunities.
- Described products to customers and how best to care for merchandise.
- Collaborated with other departments to guarantee customer satisfaction.
- Utilized problem-solving skills to address customer queries and complaints.
- Organized and scheduled customer orders to appropriate departments.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
Education
Certicates - Secretarial Studies And Office Administration
Rosebank College
Braamfotein 02.2005 - 08.2023
Certificate - Programme in Project
University Pretoria
Pretoria 05.2017 - 11.2017
Skills
Company policy support
Software
MS Word
MS Excel
MS Powerpoint
Internet
Interests
Personal Growth Development
Reading
Cooking and baking
Music
Hiking
Leadership
Travel
Timeline
Company Secretariat Assistant
SANRAL
02.2021 - Current
Certificate - Programme in Project
University Pretoria
05.2017 - 11.2017
Project Administrator
SANRAL
08.2013 - 02.2021
Personal Assistant an Evangelist
Johannesburg Church of Christ
05.2012 - 02.2013
Project Administrator
Business Connexion (Pty) Ltd
07.2010 - 04.2012
Portfolio Support Administrator
Exponant (Pty) Ltd
04.2008 - 06.2010
Internal Sales Representative
TNT Express Couriers (Pty) Ltd
06.2005 - 04.2008
Certicates - Secretarial Studies And Office Administration
Rosebank College
02.2005 - 08.2023
Customer Service Agent and PA to Branch Manager
TNT Express Couriers
07.2004 - 06.2005
Receptionist Administrator
Protea Technologies (Pty) Ltd
10.2000 - 06.2004
Administrative Clerk
Vodacare (Pty) Ltd
12.1998 - 12.1999
Customer Service Assistant and Receptionist
Woolworths (Pty) Ltd
12.1996 - 12.1998
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