Contessa Louw
Summary
Highly motivated professional who possess the ability to work well with others and under pressure while able to meet tight deadlines, capability to learn and utilize new skills.
Overview
22
22
years of professional experience
9
9
Certifications
Work History
Senior Market Manager
Nedbank
08.2022 - Current
- Control expenses and action financial reports
- Ensure cost management and branch profitability by managing retail product mix and applying branch profitability leavers
- Drive the achievement of sales and operational targets through observations, monitoring, tracking progress, performance management and doing daily check ins and outs
- Achieve main banked objectives through client acquisition, retention and cross sell
- Execute business strategies, sales campaigns and marketing initiatives
- Manage Branch asset register
- Deliver optimum client service by identifying branch capacity needs and requirements
- Ensure sound relationships are developed and maintained with stakeholders and clients
- Ensure world class client experience through available systems and appropriate client needs analysis
- Ensure digital migration and education of clients
- Educate staff on service charter and ensure service history cards are updated with service failure
- Manage client comments, complaints, compliments appropriately
- Increase client acquisition and fulfillment by reinforcing a service culture, and corporate image compliance
- Execute on Branch business plan through capacity planning
- Ensure clear roles and responsibilities linked to each specific role
- Ensure Branch Risk Observation Training Analysis (BROTA) objectives are met
- Ensure business continuity through the Living Disaster Recovery Planning System (LDRPS)
- Mitigate operational and reputational risk through enforcing legislative requirements and compliance
- Ensure staff adherence to cash management processes
- Analyse and do weekly spot checks on client management system (CMS) in relation to sales claimed and target achieved
Branch Manager
Nedbank
01.2013 - 07.2021
- Capacity management
- Overall management of branch operations
- People management and HR related issues
- Network and business prospecting
- Conduct company presentations
- Coaching
- On job training and observations
- Action reports
- Balance sheet management
- Customer services
Church Secretary
Bible Believers Pentecostal Church
01.2018 - 12.2020
- Minute taking of all board meetings
- Provide church with feedback on any major decision
- Make the announcements on Sunday in church
- Organize the baptism and baby dedication certificates
- Organize refreshments for all meetings
- Print notices and letters on behalf of the church
Team Leader Sales
Nedbank
10.2008 - 12.2012
Sales Manager
Absa Bank
12.2007 - 09.2008
Supervisor Sales Support
Absa Bank
06.2007 - 12.2007
Sales Consultant
Absa Bank
01.2005 - 06.2007
Customer Service Clerk
Absa Bank
04.2004 - 01.2005
Admin Clerk/ Mobile Sales Consultant
African Bank
01.2003 - 01.2003
Education
Facilitator Certificate NQF 5 - undefined
Assessment College
Generic Management NQF5 - undefined
Chartall Business College
Deposit 1A - undefined
Damelin
RE 1 and RE5 - undefined
Approved KI by FSB/FSCA | Moonstone
21st Century Future Skills - undefined
Chartall Business College
Middle Management Program - undefined
GIBS
Junior Management Program - undefined
GIBS
Events Management - undefined
Damelin Correspondence College
Senior Certificate - undefined
Alra Park Secondary School
Skills
Ms Word
Ms Excel
Ms PowerPoint
Ms Teams
Ms Outlook
Ms Edge
Internet
Skype
Attention to Detail
Analytical Thinking
Ability to Work Under Pressure
Communication Skills
Decision Making Skills
Deadline Driven
Leadership Skills
Organisational Skills
Self Motivated
Teamwork
Time Management
Systematic
Interpersonal Skills
Certification
Fraud Detection and Prevention, Milpark, 01/2020
Personal Information
- ID Number: 8307220046081
- Gender: Female
- Nationality: South African
References
- Mrs. F. D Lottering, Principal, Alra Park Secondary School, (011)819 1707
- Mrs. Charmaine Slade, Supervisor, African Bank, (011)961 9000
- Marthie Smith, Branch Manager, Absa Bank, 082 447 3157
- Irene Jansen Van Nieuwenhuizen, Branch Manager, Nedbank, 083 568 9105
- Mary Mooi, Branch Support Manager, Nedbank, 073 900 3255
- Eliot Khanye, Area Manager, Nedbank, 082 622 9920
- Bishop B Esau, Bible Believers Pentecostal Church, 082 966 8925
Timeline
Senior Market Manager
Nedbank
08.2022 - Current
Church Secretary
Bible Believers Pentecostal Church
01.2018 - 12.2020
Branch Manager
Nedbank
01.2013 - 07.2021
Team Leader Sales
Nedbank
10.2008 - 12.2012
Sales Manager
Absa Bank
12.2007 - 09.2008
Supervisor Sales Support
Absa Bank
06.2007 - 12.2007
Sales Consultant
Absa Bank
01.2005 - 06.2007
Customer Service Clerk
Absa Bank
04.2004 - 01.2005
Admin Clerk/ Mobile Sales Consultant
African Bank
01.2003 - 01.2003
Facilitator Certificate NQF 5 - undefined
Assessment College
Generic Management NQF5 - undefined
Chartall Business College
Deposit 1A - undefined
Damelin
RE 1 and RE5 - undefined
Approved KI by FSB/FSCA | Moonstone
21st Century Future Skills - undefined
Chartall Business College
Middle Management Program - undefined
GIBS
Junior Management Program - undefined
GIBS
Events Management - undefined
Damelin Correspondence College
Senior Certificate - undefined
Alra Park Secondary School