CONTACT OLONA BAMBISO
Grabouw
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Quality Assurance Quality Control
Coca-Cola Beverages South Africa
09.2023 - Current
- Designed and performed product audits to verify quality control parameters were maintained across multiple production runs.
- Performed quality control audits on pre-production supply chain, verifying continuity of raw materials.
- Utilized calibration software to detect and adjust variances in customer-facing products within prescribed tolerances.
- Used statistical process control (SPC) methods to detect and analyze manufacturing process data and apply process changes.
- Presented technical and diagnostic results, detailing problematic factors and possible remediation efforts.
- Adhered to federal guidelines for quality control inspection.
- Directed technical and administrative staff involved in quality control tasks.
- Drove continuous improvement in manufacturing tasks by effectively communicating diagnostic findings to illicit production changes and encourage iteration.
- Prepared reports on recorded performance metrics of product, highlighting unacceptable deviations.
- Established key performance metrics and detailed corrective scenarios for failures.
- Provided technical support to external and internal customers.
- Resolved project operational problems to minimize delays and unexpected cost increases.
- Designed, created and tested production models for industrial processes.
- Designed training curricula for quality control personnel, instructing employees on factors such as shift handover book, analytical metrix and safety file.
- Reduced downtime and increased production capacity with strong maintenance plans.
- Analyzed data to identify trends in production and maintenance costs and developed strategies to reduce expenses.
- Conducted evaluations of equipment and machinery to verify optimal performance and efficiency.
Production Process Control Trainee
Coca-Cola Beverages South Africa
02.2021 - 03.2023
- Carry out quality assessments measures of all products
- Take a thorough look at the plans and specifications to understand the product
- Resolving quality-related issues adhering to deadlines
- Prepare documentations of the tests which includes detailed reports and performance reports (Online)
- Recommend adjustment to the product process to ensure quality control standards are met
- Reject all the products that fail to meet quality expectations and report the issue to the team leader
- Guide production team about the quality control issues to enhance the quality of the product.
Call Center Agent
Ison Xperience
01.2020 - 12.2020
- Answer incoming calls and respond to customer's emails
- Management and resolve customer complaints
- Sell products and place customer's orders in computer system
- Provide product and service information to customers
- Research required information using available resources
- Research, Identify and resolve customer complaints using applicable resources
- Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Recognize, document and alert management team of trends in customer calls
- Follow up customer calls where necessary
- Upsell products and services
- Complete call logs and reports.
Agricultural Trainee
Ubomi Obutsha Center
01.2019 - 10.2019
- Organize field agents to carry out community sensitization and mobilization for the Hands Program
- Based on the outcome of sensitization and mobilization select target communities in consultation with the country and district authorities
- Initiate and maintain cordial working relationship with the Country Agricultural Development office
- Link farmers to marketing outlets
- Collecting data and preparing reports
- Advises management on agricultural issues
- Maintain accurate program records at community level in community ledger.
Education
Diploma in Agricultural Management -
Nelson Mandela University
Bachelor of Agricultural Management - undefined
Nelson Mandela University
Skills
PlanningTutoringLeading and managingTraining learnersDecision makingMicrosoft WordMicrosoft AccessMicrosoft ExcelMicrosoft Windowsemails and internet fundamentals
Technical Calibration
Quality Control Management
Lean Manufacturing Principles
Cybersecurity
Corrective Action Planning
Quality Management Systems
Performance Metric Documentation
References
- Mr. M. Kunene - Coca-Cola, 071 858 4437
- Mr. T. Radebe - Coca-Cola, 066 015 9841/ 079 733 0722
- Miss C Isaacs - Ison Xperience, 076 902 7549
Timeline
Quality Assurance Quality Control
Coca-Cola Beverages South Africa
09.2023 - Current
Production Process Control Trainee
Coca-Cola Beverages South Africa
02.2021 - 03.2023
Call Center Agent
Ison Xperience
01.2020 - 12.2020
Agricultural Trainee
Ubomi Obutsha Center
01.2019 - 10.2019
Diploma in Agricultural Management -
Nelson Mandela University
Bachelor of Agricultural Management - undefined
Nelson Mandela University