CONTACT OLONA BAMBISO
Grabouw
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Quality Assurance Quality Control
Coca-Cola Beverages South Africa
09.2023 - Current
- Designed and performed product audits to verify quality control parameters were maintained across multiple production runs.
- Performed quality control audits on pre-production supply chain, verifying continuity of raw materials.
- Utilized calibration software to detect and adjust variances in customer-facing products within prescribed tolerances.
- Used statistical process control (SPC) methods to detect and analyze manufacturing process data and apply process changes.
- Presented technical and diagnostic results, detailing problematic factors and possible remediation efforts.
- Adhered to federal guidelines for quality control inspection.
- Directed technical and administrative staff involved in quality control tasks.
- Drove continuous improvement in manufacturing tasks by effectively communicating diagnostic findings to illicit production changes and encourage iteration.
- Prepared reports on recorded performance metrics of product, highlighting unacceptable deviations.
- Established key performance metrics and detailed corrective scenarios for failures.
- Provided technical support to external and internal customers.
- Resolved project operational problems to minimize delays and unexpected cost increases.
- Designed, created and tested production models for industrial processes.
- Designed training curricula for quality control personnel, instructing employees on factors such as shift handover book, analytical metrix and safety file.
- Reduced downtime and increased production capacity with strong maintenance plans.
- Analyzed data to identify trends in production and maintenance costs and developed strategies to reduce expenses.
- Conducted evaluations of equipment and machinery to verify optimal performance and efficiency.
Production Process Control Trainee
Coca-Cola Beverages South Africa
02.2021 - 03.2023
- Carry out quality assessments measures of all products
- Take a thorough look at the plans and specifications to understand the product
- Resolving quality-related issues adhering to deadlines
- Prepare documentations of the tests which includes detailed reports and performance reports (Online)
- Recommend adjustment to the product process to ensure quality control standards are met
- Reject all the products that fail to meet quality expectations and report the issue to the team leader
- Guide production team about the quality control issues to enhance the quality of the product.
Call Center Agent
Ison Xperience
01.2020 - 12.2020
- Answer incoming calls and respond to customer's emails
- Management and resolve customer complaints
- Sell products and place customer's orders in computer system
- Provide product and service information to customers
- Research required information using available resources
- Research, Identify and resolve customer complaints using applicable resources
- Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Recognize, document and alert management team of trends in customer calls
- Follow up customer calls where necessary
- Upsell products and services
- Complete call logs and reports.
Agricultural Trainee
Ubomi Obutsha Center
01.2019 - 10.2019
- Organize field agents to carry out community sensitization and mobilization for the Hands Program
- Based on the outcome of sensitization and mobilization select target communities in consultation with the country and district authorities
- Initiate and maintain cordial working relationship with the Country Agricultural Development office
- Link farmers to marketing outlets
- Collecting data and preparing reports
- Advises management on agricultural issues
- Maintain accurate program records at community level in community ledger.
Education
Diploma in Agricultural Management -
Nelson Mandela University
Bachelor of Agricultural Management - undefined
Nelson Mandela University
Skills
Planningundefined
References
- Mr. M. Kunene - Coca-Cola, 071 858 4437
- Mr. T. Radebe - Coca-Cola, 066 015 9841/ 079 733 0722
- Miss C Isaacs - Ison Xperience, 076 902 7549
Timeline
Quality Assurance Quality Control
Coca-Cola Beverages South Africa
09.2023 - Current
Production Process Control Trainee
Coca-Cola Beverages South Africa
02.2021 - 03.2023
Call Center Agent
Ison Xperience
01.2020 - 12.2020
Agricultural Trainee
Ubomi Obutsha Center
01.2019 - 10.2019
Diploma in Agricultural Management -
Nelson Mandela University
Bachelor of Agricultural Management - undefined
Nelson Mandela University
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